Sales Hacker

MARCH 19, 2020

This post is a simple walkthrough of the why and the how behind predictive sales and marketing strategies, and why it all starts with your own customer data. How Customer Success Drives Predictive Sales and Marketing. Post-Sale Customer Success Data (how happy they are). Let’s dig into it.

Customer Success 75

Customer Success Machine Learning Artificial Intelligence Sales 75

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. “We’ll the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

SmartKarrot

MAY 12, 2023

Role: Customer Success Manager Location: New York, United States Organization: Preston Harris Group As a Customer Success Manager, you’ll be helping customers flourish and offering technical, business, and product support. Determine which clients have room for expansion.

Customer Success 19

Customer Success Technical Review SMB Consulting 19

Sales Hacker

FEBRUARY 15, 2018

The Revenue Summit is the only conference with a true focus on aligning sales, marketing and customer success through the lens of technology, empowering B2B leaders to accelerate full funnel growth. of Sales & Customer Ops, Zendesk. Director, SMB Sales, Google Cloud. SAN FRANCISCO, CA – Feb.

Scale 66

Scale Customer Success Revenue Marketing 66

SaaStr

FEBRUARY 14, 2024

The landscape of customer success has been evolving rapidly. So much so that we seem to be releasing new content on customer success just about every week. Today we’re focusing on actionable insights you can use to drive down churn with customer success in today’s new era of SaaS efficiency.

Customer Success 225

Customer Success Sales Hiring Scale AI 225

Sales Hacker

DECEMBER 29, 2023

The tactics that you use in SMB – focus on building products at scale, overindexing towards UX and UI, having a PLG motion behind the scenes, leading with your product, and adapting the way that you price and package, meaning giving some optionality. Email marketing is kind of dead.

Scale 71

Scale Sales Hiring AI Generative AI 71

Sales Hacker

SEPTEMBER 22, 2023

Focus on customer success. In freemium models, it’s crucial for free users to swiftly recognize the product’s value upon sign-up, and the key to achieving this is by prioritizing customer success.The most important thing is to always ensure that users are getting value out of your product.

Enterprise 87

Enterprise Scale Generative AI SMB 87

SaaStr

MAY 24, 2019

How does Andrew advise founders on the question of whether to start in enterprise or SMB? What are the benefits of starting in SMB? For example, I’ve forgot the company name but there was a pretty big founding over AI, enterprise AI orientive company. What are those leading indicators?

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

MAY 8, 2020

So, you really need to speed up onboarding, especially for an enterprise customer. So, our company, Arthur, an explainable AI company, realized that the regulated industries they sell into also want their solution on prem, even during a pilot phase. Can we help you help out more with customer success?”,

Sales Recruiting 175

Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

VP of Engineering 23

VP of Engineering Customer Success Scale Technical Review 23

SaaStr

OCTOBER 31, 2019

Contrast that with companies that might also sell into the SMB segment of the market where the ASPs, the average deal sizes are lower. SMB businesses just go out of business much more frequently, and so their gross retention numbers are going to be lower. Invest in customer success. I’d say track retention.

Cloud 100

Cloud Scale AWS Machine Learning 100

Sales Hacker

MARCH 22, 2018

3) How to Re-Align Sales and Customer Success for Growth. When you’re targeting a relatively new market, Sales and Customer Success may not always be on the same page. But in order to capitalize on the opportunities of an existing install base, both Sales and Customer Success need to be driven by one vision.

Scale 67

Scale Revenue Forecasting SMB 67

SmartKarrot

FEBRUARY 8, 2021

Role: Director of Customer Success Location: New York, United States Organization: Okapi AI As a Director of Customer Success, you will own the overall relationship with the customers. Learn and become a ScienceLogic + AI Ops expert! Customers will look to you for advice and expertise.

Customer Success 10

Customer Success Technical Review Consulting SMB 10

Sales Hacker

MAY 15, 2018

How to align Sales, Customer Success, Marketing, and Demand Gen. Properly understanding Customer Acquisition Cost and its relationship to LTV. 3) Managing Customer Success as a marketing leader [3:25]. As the CMO, Andrea is responsible for marketing, customer success, and business operations at Signpost.

Scale 65

Scale Sales Hiring Marketing Sales 65

SmartKarrot

JULY 25, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Nearpod As a Director of Customer Success, you will successfully lead, manage, and mentor School Team Managers who lead Customer Success Managers. Maximize renewal rates and recurring revenue; ensure customer growth.

Customer Success 3

Customer Success AI SMB Forecasting 3

SaaStr

MARCH 1, 2019

How does this differ when comparing enterprise to SMB? How does this differ when comparing SMB to enterprise? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? How does this differ when comparing SMB to enterprise? What are the dangers there? How do you think about this?

Scale 114

Scale SMB Sales Recruiting Sales Hiring 114

Andreessen Horowitz

MARCH 7, 2024

Time Warner Cable has also observed that their own customers would rather pay more for an unlimited cable service than pay less and only for what they consume—so it’s important to implement a pricing model that builds trust with your customers and aligns with how they consume your product. Most effective segments: PLG, SMB, midmarket.

Scale 88

Scale Pricing SMB Forecasting 88

Upscope

JANUARY 4, 2021

This gives our marketing team the ability to actively use knowledge base content consumption in our lead nurturing process (changing lead scores or sending automated emails) and allows our customer success team to have user-level insight into potential areas of opportunity or concern" Add a human touch. It's writing code!

Software Review 52

Software Review Systems Review Technical Review Scale 52

Sales Hacker

APRIL 24, 2018

On this episode of the Sales Hacker podcast, we talk with Emmanuelle Skala , VP of Customer Success at Toast. We talk about how to increase revenue from existing customers with a strong customer success team. How to organize and structure a Customer Success team with a specific focus on Customer Experience.

Customer Success 43

Customer Success Business Scale Point of Sale 43

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

SaaStr

JANUARY 3, 2020

How does this differ when comparing enterprise to SMB? How does this differ when comparing SMB to enterprise? Is it fair to always surmise that when serving SMB one will always have a higher rate of churn? How does this differ when comparing SMB to enterprise? What are the dangers there? How do you think about this?

SMB 26

SMB Sales Recruiting Sales Hiring Scale 26

Sales Hacker

JUNE 16, 2021

If you could spend a day with sales teams from some of the most successful companies in the world, what would you see? They’re all on board – marketing, sales, product, customer success, and executive leaders. SMB hurdle: buy-in. Allego is designed as a re-centric platform to improve success for virtual teams.

Sales Enablement 99

Sales Enablement Scale Sales Hiring Technical Review 99

yoursales

JANUARY 28, 2022

RingDNA – Unleash AI-powered sales coaching with conversation AI. Salesloft – AI-Based Analysis Leads to Better Coaching. SalesKen - Your GPS for Sales Success. Mimiran – More Leads and More Deals for SMB Services Business. Drift – a messaging app for sales & customer success. We already know.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

OCTOBER 29, 2019

This is a mobile solution for SMB’s to send an invoice and get paid. There’s a client of Simon Kutcher’s that caters to the SMB segment and they weren’t happy with their revenue growth. So, they dug in and saw that their plan had 27 features, 27 features, many of which weren’t valued by the SMB segment.

Payments 100

Payments Pricing Compensation SaaS Payments 100

SaaStr

NOVEMBER 22, 2019

All of these muscles that I had built from my time running customer facing teams in B2B SaaS, you can apply that to the world of Venture. And if you just swap the word founder for customer, think about customer success and the ideal customer profile and all of these now have become best practices.

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Sales Hacker

APRIL 16, 2018

Node’s AI discovery platform can understand the meaning, context, and connection between any person or company by proactively surfacing opportunities that are highly relevant and personalized in real time. Sam Jacobs : Average quota for SMB reps, mid market, and enterprise?

Sales Hiring 40

Sales Hiring Management Scale Sales Recruiting 40

Sales Hacker

JANUARY 21, 2020

Success without College [2:46]. SMB Sales & SDRs at (Smaller) Scale [18:20]. Primarily I’m interested in companies that focus on SaaS , perhaps have some sort of AI angle to that. Success without College [2:46]. SMB Sales & SDRs at (Smaller) Scale [18:20]. Show Agenda and Timestamps.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

yoursales

JANUARY 29, 2021

Salesforce.com – The Customer Success Platform To Grow Your Business. Salesforce.com – The Customer Success Platform To Grow Your Business. Mimiran – More Leads and More Deals for SMB Services Business. Odoo - The real customer. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

yoursales

DECEMBER 23, 2019

Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. Salesforce.com – Salesforce.com: The Customer Success Platform To Grow Your Business. One Simple Price. Better Clients.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. Salesforce.com – Salesforce.com: The Customer Success Platform To Grow Your Business. Grow with Maximizer CRM.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 12, 2018

Salesforce.com – The Customer Success Platform To Grow Your Business. Microsoft Dynamics – Put your customers first. Mimiran – More Leads and More Deals for SMB Services Business. Salesforce.com – Salesforce.com: The Customer Success Platform To Grow Your Business. Grow with Maximizer CRM.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started. Customer Success.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

SEPTEMBER 13, 2020

Everyone knows Shopify for what it is today, but in the earlier days, it really was the best SaaS platform for SMB eCommerce providers. Then they found somewhere in like year 2014 and ’15 that they could layer in something like payments as an additional way to monetize their customer base.

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

User Pilot

FEBRUARY 21, 2023

Product-led growth may be a bit of a buzzword, but achieving no-code growth is particularly important for SaaS companies with low ACV, freemium models, and generally those in the SMB sector. This would be helpful information to hand over to other teams like Customer Success. Userpilot sits in that sweet spot. – Saurav S.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52

User Pilot

FEBRUARY 28, 2023

Product-led growth may be a bit of a buzzword, but achieving no-code growth is particularly important for SaaS companies with low ACV, freemium models, and generally those in the SMB sector. custom domain hosting, dedicated Customer Success Manager, SLA) and is based on the number of Monthly Active Users (MAUs) your company has.

Software Review 52

Software Review Technical Review Onboarding Outsourced Development 52

SaaStr

OCTOBER 25, 2019

How does Liat think Airtable is pushing up against the traditional customer success model? 277: When is the right time to go upmarket and how do you serve small, medium and large customers in the same company. We have a customer engagement organization that encompasses all of our customer facing teams.

Sales Hiring 107

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 107

Kellblog

JANUARY 5, 2020

While most everyone I knew scratched their head at the enterprise-focused Workday acquiring a more SMB-focused Adaptive, Workday has done a good job simultaneously leaving Adaptive alone enough to not disturb its core business while working to get the technology more enterprise-ready for its customers.

DevOps as a Service 64

DevOps as a Service Blockchain AI Search Technical Review 64