SaaStr

JANUARY 12, 2022

“For large enterprise customers, your stakeholder map is almost always too small” — Alex Farmer, VP CS, Cognite Data. Another top mistake SMB folks make trying to sell enterprise. “That it was much easier to do more in order to keep that customer than to get a new “top” customer.

CTO Hire 293

CTO Hire Sales Hiring New CTO CTO 293

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Customers’ expectations are higher than ever with more access to information and options. I’m sure many of you use New Relic. Jay Snyder: Yeah.

Payment Methods 211

Payment Methods Merchant Services Scale Payments 211

Sales Hacker

JANUARY 21, 2020

Success without College [2:46]. SMB Sales & SDRs at (Smaller) Scale [18:20]. Although our firm is based in Silicon Valley, I’m based on the East Coast so I spend a lot of time working with founders in New York City, Boston, and London. Success without College [2:46]. We were part of the office of the CTO.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55