SaaStr

NOVEMBER 28, 2022

Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. Before we get into the dynamics of alignment, let’s briefly review the evolution of SaaS. Mergers and acquisitions. Era 2, SaaS 2.0:

Scale 246

Scale Finance Sales Hiring Scaling 246

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

SaaStr

JUNE 5, 2020

With the Salesforce IPO in 2004, we saw the first sign that institutional investors were comfortable with a standard set of SaaS metrics: Churn, sales efficiency , ARPU, LTV, customer acquisition cost , and so on. . It’s hard to imagine a world where analysis didn’t understand recurring, subscription based revenue for technology products.

Venture Capital 293

Venture Capital Technical Review SaaS Scale 293

Baremetrics

MARCH 16, 2021

Subscription billing is a payment structure that allows service providers to charge their clients based on a fixed timeframe. This article will help you with everything you need to know about subscription billing and subscription billing solutions. 1 What Does Subscription Billing Mean? Table of Contents.

SaaS Payments 103

SaaS Payments Payment Features Payment Solutions Merchant Services 103

FastSpring

JUNE 25, 2019

A challenge faced by all subscription-based businesses is figuring out a way to keep recurring payments flowing for their company. And since revenue is closely tied with business growth and wellbeing, any dip in recurring revenue is immediately felt throughout the entire organization.

Payment Methods 89

Payment Methods Payment Features Churn SaaS Payments 89

FastSpring

JANUARY 9, 2023

Since our expertise is in providing MoR services to SaaS companies, we’ll start with an in-depth review of our solution, FastSpring. FastSpring: International Payment Solution for SaaS. Paddle: Payment Infrastructure Platform. More subscription management features. Table of Contents. MoRs for SaaS Companies.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Stax

MARCH 16, 2025

Acquiring new customers is significantly more expensive than retaining existing ones, with studies showing that customer acquisition costs (CAC) can be five to 25 times higher than the cost of keeping a current customer. In addition, youll receive positive reviews and generate an organic buzz about your product.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Incredo

OCTOBER 8, 2019

Just look at customer acquisition vs retention statistics. Existing customers are 4-5x more likely to repurchase, refer your product and forgive your mistakes ( source ). What if I am starting out a business and don’t even have leads, not to mention SaaS customer acquisition strategy? What do you see?

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Acquisition Strategy Technical Review SaaS 148

Incredo

OCTOBER 8, 2019

Just look at customer acquisition vs retention statistics. Existing customers are 4-5x more likely to repurchase, refer your product and forgive your mistakes ( source ). What if I am starting out a business and don’t even have leads, not to mention SaaS customer acquisition strategy? What do you see?

Acquisition 134

Acquisition Strategy Technical Review SaaS 134

Stax

MAY 5, 2025

A bad payment experience can lose customers and damage your brand. Thats why its so important to get the mobile experience right, particularly regarding payments. As with eCommerce and traditional payment systems, mobile commerce requires onlinepayment gateways. This, in turn, will lead to more repeat business.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

Baremetrics

OCTOBER 24, 2021

For more discussion on this topic, check out the rest of the series on using the dynamic duo of Baremetrics and Stripe to automate the calculation of your customer lifetime value (LTV) , churn , and customer acquisition cost (CAC). Sign up for the Baremetrics free trial and start managing your subscription business right.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio.

Technical Review 201

Technical Review Development Team Review Software Review Scale 201

How To Buy Saas

DECEMBER 20, 2024

Keeping track of the accounting for SaaS businesses can be challenging because of the subscription model that they operate on, and that is why most companies opt for cloud-based software solutions to smoothen the processes. This is an important process as you need to send invoices to customers on time and also collect revenue effectively.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Casey Accidental

JULY 17, 2023

I was recently on Lenny Rachitksy’s podcast again, and one of the topics we discussed was consumer subscription business. Don’t worry I got more marketplace content on the way as well Shortly after I got into tech, investors started to fall in love with subscription business models, mostly on the B2B side. In short, everything.

Payment Solutions 98

Payment Solutions Payments Payment Features Subscription 98

User Pilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. 5 Stages of the B2B SaaS marketing funnel Acquisition : This stage focuses on attracting potential customers to your product through social media, SEO, and paid ads.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. The main difference between accounting for a subscription vs. a traditional business is the method used.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

SaaStr

JULY 2, 2025

Microsoft executives called for about 14% year-over-year revenue growth in the June quarter, thanks to expected expansion in Azure cloud services and corporate productivity software subscriptions—growth areas heavily dependent on AI infrastructure rather than human workforce expansion.

Technical Review 184

Technical Review AI VP of Engineering Azure 184

Stax

DECEMBER 4, 2023

Best practices for ensuring AML compliance as a PayFac include continuously updating your AML policies, utilizing advanced technologies for monitoring, periodic internal reviews and audits, and engaging with AML experts and consultants. Reviewing and continuously updating your AML policies is therefore necessary.

Merchant Services 88

Merchant Services Payment Services Payfac Technical Review 88

Neil Patel

SEPTEMBER 26, 2020

In addition to things like conveyor belts, forklifts, and machinery, other types of equipment like accounting software, or payment processing systems would also fall into this category. Equipment financing is usually secured by the equipment you’re purchasing. You can read my reviews of the best business credit cards here.

Payment Methods 145

Payment Methods Merchant Services Payment Services Payment Solutions 145

Sales Hacker

OCTOBER 18, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. But when it comes to those lengthy security questionnaires, the endless back and forths between you, your security team, and the customer can often cause deals to stall out, leaving your deal at risk and dollars on the table.

Sales Recruiting 102

Sales Recruiting Software Review Scale AI 102

Payrix

JANUARY 30, 2024

While the decision to embed payments was an easy one, the process of choosing payment options that meet ever-evolving customer needs is ongoing. Durrett explained that Storable is the culmination of several best-in-class acquisitions, including multiple software companies, a marketplace company, and a couple of insurance companies.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

Clouded Judgement

SEPTEMBER 6, 2024

To fund significant customer acquisition costs to capture market share. The first assumption is that at the end of the rapid customer acquisition spend you will end up as the monopoly or duopoly leader (with, importantly, pricing power). Couple random thoughts I’ll try and digest at the end The capital in the system has exploded.

Cloud 167

Cloud Scale Venture Capital Sales Hiring 167

CustomerSuccessBox

JUNE 5, 2019

First, let’s answer the question, what does a typical customer journey in the subscription economy look like? A SaaS customer goes through acquisition, onboarding, retention, and upsell. Billing : With a billing system, you get to know an account is in poor health via a cancellation request or a card removal or overdue invoice(s).

Payment Features 89

Payment Features Systems Review Technical Review Churn 89

FastSpring

NOVEMBER 18, 2020

According to Apple’s App Store policy, all payments need to go through their system for security and commission reasons. By disregarding the Apple store’s payment processing system and breaking the rules, Epic Games were able to offer in-app currency to its users at a cheaper price. ” -Apple court filing.

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

ProfitWell

NOVEMBER 26, 2019

There are a lot of moving parts when it comes to ensuring your subscription business stays healthy. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business. Find out why SaaS analytics are important, which to track, and which tools are best for your subscription business.

SaaS Payments 85

SaaS Payments Payment Features Subscription Technical Review 85

FastSpring

APRIL 1, 2021

Because the ultimate goal of using free trials for acquisition is to increase the number of paid users, your program’s success is based on looking at how often people upgrade from a free plan to a paid one. It is a concrete way to optimize customer acquisition. What does “Free Trial Conversion Rate” mean? Types of Free Trials.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

Neil Patel

DECEMBER 17, 2020

Goal tracking: App analytics allow you to determine which acquisition channels are working for you. Conversely, this figure also alerts you to the number of customers you’re losing due to churn. Cost per acquisition (CPA): This figure lets you know exactly how much you’re spending per acquisition. What Data It Provides.

Mobile 144

Mobile Technical Review Systems Review Acquisition 144

User Pilot

FEBRUARY 27, 2025

This is especially true for B2B businesses where sales cycles can take months (making customer acquisition even more expensive). Rather, you can send customer data to the system theyre already using (be it Salesforce or HubSpot) via integrations. Eventually, just customer retention wont be enough.

Revenue 52

Revenue Scale Payment Features Systems Review 52

Stax

AUGUST 26, 2024

The year 2024 is a special one for everyone at Stax because we’re celebrating a decade of transforming the payments industry and supporting our merchants and partners with innovative technologies and unwavering support. From multiple acquisitions to leadership changes, the company has continuously evolved.

Payment Services 88

Payment Services Merchant Services Stax Payment Solutions 88

ProfitWell

OCTOBER 9, 2019

Running a subscription business is a lot of work. Every month you need to make sure recurring payments are being processed by your payment gateway and accepted by various merchant accounts. If you miss out on a one-time payment or recurring charge, that’s money you might not get back. Automate payments.

Payment Services 40

Payment Services Payment Features SaaS Payments Merchant Services 40

Subscription Flow

FEBRUARY 14, 2024

While this may seem like a workable model on its own, it can be further automated to enhance the company’s workflows by integrating that CRM with a robust subscription management software (like, say, SubscriptionFlow). This is why you can consider Salesforce to be the engine that various organizations use to develop their management systems.

Payment Features 52

Payment Features Payment Solutions SaaS Payments Payments 52

Baremetrics

NOVEMBER 2, 2021

Monthly recurring revenue (MRR): How much subscription revenue are you bringing in monthly? Customer acquisition cost (CAC): What does it cost to onboard a new customer? Sign up for the Baremetrics free trial and start seeing more into your subscription revenues now. What is Baremetrics?

Outsourced Development 98

Outsourced Development Payment Solutions Underperforming Technical Team Metrics 98

SaaStr

SEPTEMBER 12, 2019

At GitHub, I was in the last 18 months coming into acquisition, which is a nightmare, but I was one of 5 people running the company. billion acquisition more so than GitHub. Its product drives the acquisition, retention and expansion. Many of our users begin their journey with Slack on our free subscription plan.

Investment 113

Investment Underperforming Technical Team Sales Hiring Software Review 113

Sixteen Ventures

SEPTEMBER 10, 2020

For the purposes of this guide, when I say “churn,” it simply means that a customer has stopped doing business with us because they: actively cancel their subscription. Be more specific with them: “Why are you canceling your subscription?”. Would they have left a negative review anyway? choose not to renew their contract.

Churn 132

Churn Customer Success Systems Review Outsourced Development 132

Neil Patel

SEPTEMBER 27, 2020

In this guide, we’ll review the best applicant tracking software on the market that can help a company employ the most suitable candidate for the job with minimal efforts. Some applicant tracking system software is created for in-house recruiting that allows them to enjoy higher personalization and automation. Prominent Features.

Software Review 145

Software Review Software Interviewing Scale 145

SaaSOptics

MAY 25, 2022

In the past, SaaS companies have been forced to choose: Prioritize financial operations, resulting in a lack of acquisition and pricing model flexibility. You need a billing and financial operations system that enables your team to pursue new market opportunities when they present themselves. . Billing and Subscription Management.

Payment Services 52

Payment Services SaaS Payments Payments Systems Review 52

Subscription Flow

DECEMBER 15, 2023

The essence of the Subscription Economy lies in its ability to forge lasting relationships between businesses and consumers, transcending traditional transactional models. For instance, subscription businesses observe customer retention rates, customer acquisition, and whatnot.

Payment Features 59

Payment Features Subscription Healthcare Technical Review 59