SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Very excited to talk to you today about building consumer grade products for the enterprise. Want to see more content like this?

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

Neil Patel

SEPTEMBER 18, 2020

We help our clients develop a digital strategy that maximizes the results they achieve with their content marketing, advertising, and SEO campaigns. REQ – Best for Enterprise Business Strategy. REQ is a Washington DC based, award-winning agency with enterprise-level experience. Projects start at $50,000.

Underperforming Technical Team 139

Underperforming Technical Team Strategy Content Marketing Scale 139

Frontegg

MARCH 17, 2022

PLG companies now have doubled the median Enterprise Value (EV) from the public SaaS index. Sales-Led Growth is all about marketing and sales teams. For example, if the marketing team is not able to generate quality leads for the sales reps, the whole process is stuck. Customer Acquisition Cost (CAC). Product Advocacy.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale. What they stop doing is leaving.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

OpenView Labs

MARCH 8, 2021

What Interviewing 600+ Sales Reps Taught Me About Team Building. What’s your biggest weakness? Continuously hiring, managing, and retaining the right team can be incredibly difficult and time consuming—if you don’t have the right tools and processes in place to make it scalable, that is. How to Hire Enterprise Salespeople.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

SaaSOptics

AUGUST 11, 2022

Rising inflation and a weak stock market are causing investors to be more careful with their financing, and without a plan to manage your cash runway effectively, you’re putting both yourself and your company at risk. Option 3: Mergers and acquisitions. Option 2: Selling the business. Navigating the market downturn.

Scale 97

Scale Scaling Technical Review Venture Capital 97

Chaotic Flow

AUGUST 18, 2015

SaaS businesses develop intimate, long term relationships with their SaaS customers. If they don’t keep their customers around for years, then all that capital invested in customer acquisition will have gone to waste. It is typical in B2B software for customer acquisition to eat up 50% or more of total costs.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Sales Hacker

MAY 23, 2023

And before that, I worked with tech startup founders across almost every vertical imaginable at an app development studio. Use the founder for an intro A lot of times, the right person for you to talk to isn’t the founder, but one of their team leads. Don’t say ‘new acquisition channels to drive more conversions.’

Underperforming Technical Team 92

Underperforming Technical Team ChatGPT Communication Banking 92

Totango

JANUARY 26, 2021

When you know why customers are leaving you, you can develop appropriate preventive measures. Escalation stage: Slow response time or weak communication to a support request. Poor Customer Fit. Improving your customer success team to better help customers achieve their goals . Poor customer experience promotes churn.

Churn 89

Churn Retention Underperforming Technical Team Technical Review 89

Tom Tunguz

MAY 25, 2017

Determining how to compete is a critical part of developing a startup idea. To do that, a startup must understand where opponents are strong, and where they are weak. By attacking the weak points and matching them to customer needs, a startup creates maximum leverage. The Azure team has built products to leverage that strength.

Startup 100

Startup Underperforming Technical Team Strategy Azure 100

Intercom, Inc.

JULY 28, 2022

Those line charts showing fast-rising user acquisition or explosive ARR have been synonymous with the industry over the past decade. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

InsightSquared

MARCH 8, 2021

Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really. I started my professional career in finance and found my favorite days were the ones helping develop and train new team members. Liz Brown – Services Architect. I’ve been at InsightSquared for 9 years.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. PLG is spiking largely because of market saturation (end-users now have multiple options) and rising customer acquisition process costs that are hindering growth and scalability. There’s no two ways about it. Why is this relatively new methodology on the rise?

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

SaaStr

JANUARY 5, 2023

Founded in 2019, Laika (an enterprise-ready compliance platform) closed a $50MM Series C by the summer of 2022. They can also help secure the data, reporting, process, and discipline a business need to evaluate progress so it can develop the accountability necessary to drive operational excellence. The path to success is not linear.

Sales Hiring 42

Sales Hiring Acquisition Forecasting Outsourced Development 42

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

SaaStr

SEPTEMBER 12, 2019

At GitHub, I was in the last 18 months coming into acquisition, which is a nightmare, but I was one of 5 people running the company. billion acquisition more so than GitHub. Its product drives the acquisition, retention and expansion. I have a team of people who work on numbers. Enterprise value per revenue is 10X.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

User Pilot

AUGUST 31, 2023

Both Heap and GA4 come with a free plan and premium options for large businesses and enterprises. By default, it helps you track user retention of segments having the same acquisition date and return criteria being any event – meaning any repeating interaction with your website or app will be counted. respectively. Heap pricing.

Software Review 86

Software Review Technical Review Underperforming Technical Team Retention 86

Totango

OCTOBER 2, 2020

Customer retention is the lifeblood of recurring revenue enterprises, regardless of the external economic circumstances. Therefore, it is important to proactively deliver value with customer success best practices that work in both good and bad economic times, such as: Clear, Empathetic Communication. Target Audiences with Accuracy.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I And it makes up for a lot of bad product experiences, right?

Scale 130

Scale Sales Payment Methods Merchant Services 130

Upscope

NOVEMBER 26, 2018

We found SaaS enterprise pricing to be quite confusing at first but having been through the process enough now, here's our advice for our younger selves. We cover 3 main enterprise deals and how each turned out. Any large company paying around $1,000+ per month is enterprise for Upscope. Upscope is a co-browsing solution.

Enterprise 40

Enterprise SaaS Payments Pricing Payment Solutions 40

User Pilot

AUGUST 31, 2023

Both Heap and GA4 come with a free plan and premium options for large businesses and enterprises. By default, it helps you track user retention of segments having the same acquisition date and return criteria being any event – meaning any repeating interaction with your website or app will be counted. respectively. Heap pricing.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

SaaStr

JULY 8, 2020

350: Neha Sampat is the Founder and CEO @ Contentstack, a modern content management system bringing business and tech teams together to deliver personalised, omnichannel experiences. What are the counter-intuitive strategies Neha has found work when it comes to motivating remote teams? * You should be.

Scale 208

Scale Technical Review Technical Advisors Sales Hiring 208

OpenView Labs

APRIL 13, 2020

Proliferation of iterative, experiment-driven, nimble approaches to product development (also known as Agile). The convergence of these changes has led many to realize that “growth” is a team sport. Decisions made within the product can dramatically impact the success of a marketing team and the growth of a company.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

The Angel VC

DECEMBER 12, 2018

The main reason is that your customer acquisition costs are highly front-loaded. While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

A Smart Bear

FEBRUARY 26, 2019

The implication is that this was unknowable or bad luck, but the truth is, this was a predictable result of not understanding the market. Sometimes that’s a dream team that weathers the storm that sinks the other boats. The bad news is, you don’t know ahead of time what that thing will be. Multitasking is bad.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Given the importance of net new sales to your company’s longevity and value, your Sales team should be empowered to wholeheartedly focus on acquisition.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

OPEXEngine

APRIL 5, 2022

In his words, “Product led growth is an end user-focused growth model that relies on the product itself as the primary driver of customer acquisition, conversion, and expansion.”. Poor-fit customers can weaken the product over time. But when the aperture of customer acquisition is too wide, the patterns and customer success disappear.

Development Team Review 52

Development Team Review Software Review Systems Review Underperforming Technical Team 52

User Pilot

MARCH 15, 2022

Focusing on the proper metrics at this stage is crucial to how successful or bad your GTM plan will be. The LTV: CAC ratio is recommended to ensure you don’t start running a loss by spending more on acquisitions than you gain. Users don’t need to go through members of your sales team or a sales funnel before they convert.

Strategy 82

Strategy Marketing SaaS Customer Lifetime Value 82

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Does one have to move to enterprise? First, what is continuous customer development? How does Krish think about purely serving the SMB market?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

OpenView Labs

APRIL 2, 2020

It blurred the lines between B2C and B2B products as enterprise companies began demanding the same kind of intuitive, well-designed user experience featured in consumer products like mobile apps. SurveyMonkey started moving into the enterprise space two or three years ago. The SurveyMonkey team is, unsurprisingly, big on feedback.

Marketing 63

Marketing B2C Underperforming Technical Team B2B 63

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. Before Quip, Sam spent an incredible 3 years at Dropbox where he was the first enterprise sales rep in the entire company.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? Web3 hype peaks.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

Neil Patel

NOVEMBER 7, 2020

Our team at Neil Patel Digital vetted hundreds of email marketing companies based on their brand reputation, client portfolio, ratings, and their areas of expertise. Bad content! It is also why clients, from startups to enterprise brands, love working with us. How do I know this? The result?

Software Review 102

Software Review Marketing Technical Review Outsourced Development 102

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. Conducting a pricing audit goes through five factors—acquisition, monetization, retention, pricing strategy, and discounts. Acquisition. Are your tiers set up for monetization or acquisition? What is a pricing audit?

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

User Pilot

APRIL 30, 2024

From this article, you will find out how to develop a strong growth marketing strategy and learn growth marketing tactics for different customer journey stages. TL;DR A marketing growth strategy is a comprehensive business growth approach focusing not only on customer acquisition but also on long-term engagement and retention.

Underperforming Technical Team 91

Underperforming Technical Team Strategy Marketing Customer Lifetime Value 91

CustomerSuccessBox

MAY 19, 2022

It is critical to a domain and it’s the most elegant solution to a problem most enterprises never knew they had. Well that’s excellent, but take a step back and assess: How many companies genuinely feel that way after trying out your product and testing it within their teams? Rewards are never a bad idea.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Acquisition Churn 52

Baremetrics

JANUARY 24, 2021

Site traffic became leads, we nurtured leads to the point of booking calls with our sales team, and then we let the sales team take prospects through the point of conversion. We educated them on key functionality and attempted to get them to book a call with a member of our team. This means that our revenue churn was very low.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71