SaaSX

JULY 12, 2020

Determining if sales or customer success should own customer expansion and renewals is the age-old SaaS question. If you are a SaaS founder, sales, or CX leader you have probably spent a lot of time thinking about this topic. Who you recruit will impact the success of the model. Leadership.

Sales Recruiting 90

Sales Recruiting Sales Hiring Sales SaaS 90

Tom Tunguz

JUNE 18, 2019

The template is broken into six sections: People, Bookings & Revenue, Cash, Sales, Marketing, Customer Success. This section covers employee satisfaction, headcount, and recruiting metrics. It’s important to track the number of leads in the conversion rates to sales generated by sales.

Metrics 206

Metrics Sales Recruiting Startup SaaS 206

Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

InsightSquared

MARCH 6, 2018

Sales operations has been around for quite some time, but lately the function has been gaining momentum. Instead of behind-the-scenes sales support, sales ops now acts as a strategic partner for sales VPs and leadership. Start building out your sales operations department by hiring someone to own your CRM.

Sales Recruiting 119

Sales Recruiting Scale Sales Hiring Sales 119

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

JULY 14, 2022

Founders were able to recruit on-site. So we took our learnings from our first successful outdoor event and brought back SaaStr Europa in 2022. total attendees, e.g., a CEO + a VP of Sales and a VP of Customer Success, or two Co-Founders, or CEO + CTO, etc. VPs were able to recruit and make new hires.

Scale 290

Scale Sales Recruiting CTO Hire New CTO 290

Baremetrics

NOVEMBER 25, 2021

Your customer success teams need to grow with your user base to maintain a high level of customer satisfaction. Your marketing and sales budgets, and the personnel assigned to those teams, will also rise. A longer lead time for recruitment means higher quality recruits. It helps maintain consistent growth.

Sales Hiring 97

Sales Hiring Sales Recruiting Finance Forecasting 97

Sales Hacker

JANUARY 29, 2018

In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74

CustomerSuccessBox

JANUARY 10, 2022

Customer Success Manager job description: As a CSM (Customer Success Manager), your role is to maintain a good relationship and the satisfaction of your existing customers while developing the customer portfolio. Additional Resource – What is a Customer Success Manager.

Compensation 52

Compensation Customer Success Trends Management 52

Totango

MARCH 19, 2021

The traditional customer journey infographic envisioned the customer’s experience from a sales and marketing standpoint, visualizing a funnel marking the steps from a lead acquisition through a sale, also known as the buyer’s journey. Keep in mind that onboarding can also begin in the presales process.

Sales Recruiting 124

Sales Recruiting Onboarding Branding Retention 124

Chart Mogul

MARCH 21, 2019

Defining the 'how' and 'why' of your early sales culture helps make the right thing easy to do. In this post, I discuss sales culture at ChartMogul and share two examples of how our team strives to articulate value in conversations with customers. Sales culture at ChartMogul. Back to buyer-seller basics. I was hooked.

Sales Recruiting 68

Sales Recruiting Sales Technical Review Software Review 68

Tom Tunguz

FEBRUARY 10, 2016

Founders may reduce staff, particularly in recruiting or new projects that the company prefers not to finance. All of the cost of customer acquisition for a SaaS company is borne in the first month or so. Growing this way requires a lot of cash to finance the acquisition investment. Second, slow sales hiring.

SaaS Payments 120

SaaS Payments Sales Recruiting Sales Hiring Payment Services 120

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 176

Sales Recruiting Scale Underperforming Technical Team Pricing 176

Intercom, Inc.

JULY 28, 2022

Those line charts showing fast-rising user acquisition or explosive ARR have been synonymous with the industry over the past decade. And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj: Well, it’s a pretty long one.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

SaaStr

NOVEMBER 2, 2019

How does Krish think your customer acquisition and GTM strategy has to change with the movement from SMB to enterprise? How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 135

Scale SaaS Payments Sales Recruiting Payment Services 135

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. This now becomes a challenge.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

Tom Tunguz

JULY 7, 2015

In every sales process for every SaaS startup, there is one ultimate internal champion advocating the purchasing decision. So, which departments within customers spend most on SaaS? One way of looking at this question is to compare the successes of software companies targeting different departments. Salesforce Sales 92%.

Sales Recruiting 111

Sales Recruiting Sales Hiring SaaS Scale 111

SmartKarrot

FEBRUARY 1, 2024

Today, we delve into the captivating world of managing Customer Success teams, an area of expertise that has fueled my enthusiasm throughout my journey in leading sales teams across various organizations in Singapore. Proficiency in time and project management, along with strategic thinking, is crucial.

Customer Success 10

Customer Success Management Sales Recruiting Sales Hiring 10

Sales Hacker

SEPTEMBER 19, 2018

Have you ever dreamed of becoming a VP of Sales? This week on the Sales Hacker podcast, we speak to Dan Cook, SVP of Sales & Success at LucidChart, one of the fastest-growing SaaS companies in the US, about what it takes to become a sales executive at a top company. Subscribe to the Sales Hacker Podcast.

Scale 73

Scale Sales Recruiting Sales Hiring Sales 73

OpenView Labs

NOVEMBER 30, 2021

The game has changed when it comes to recruiting. Hiring managers should prepare by putting together pitch materials (usually a 2-3 page deck) to give candidates a deeper look at your company and culture – beyond what’s on your website. It’s tempting to prioritize new customer acquisition as your top growth priority. .

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

User Pilot

NOVEMBER 21, 2023

Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Assists in managing the launch timelines. Ensures that your sales and marketing efforts are aligned with the product’s features and benefits. How do you recruit your beta testers?

Underperforming Technical Team 104

Underperforming Technical Team Sales Recruiting Social Media Market Research 104

SmartKarrot

MARCH 4, 2021

Role: VP, Customer Success – SaaS Location: Remote, Boston, MA, US Organization: Blue Signal Search As a VP of Customer Success, you will manage and provide executive leadership to all facets and members of the customer success department. We can only improve what we can measure.

Customer Success 10

Customer Success Sales Recruiting Cost optimization & reporting Leadership 10

Natalia Luneva

NOVEMBER 24, 2021

We tried to come up with a framework where we set marketing, sales and finance which we call heavy burdens of the company. For instance, in an early stage company HR is focused on recruiting whereas if you are at a bit later stage you are more focused on HR process. Levers of scaling a SaaS company. In our case these are: 1.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

User Pilot

JUNE 28, 2023

Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account. Kommunicate drives sales-less product adoption through product experiments and tracking adoption rates with Userpilot.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So we decided to take you to know three specific topics which are hiring, culture and sales. And I have my sales team in France who’ve been through the great process.

Sales Hiring 118

Sales Hiring Scale Sales Recruiting Company Culture 118

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. When I ran Customer Success at PeopleMatter I interviewed every customer who canceled their services with us. marketing, sales, finance, operations budget, etc.).

Churn 52

Churn Scale Sales Recruiting Sales Hiring 52

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Sales Recruiting Scale Sales Hiring 10

ChurnZero

JULY 9, 2020

But if you’re like most companies, when it comes to attracting your customers, the only thing your marketing’s dropping is the ball. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? If you teach a customer how to use your product to fix a problem, you’re in the game.

Retention 64

Retention Strategy Scale Sales Recruiting 64

SmartKarrot

MARCH 2, 2021

Role: Director of Customer Success Location: Remote, Rochester, NY Organization: FinFit As a Director of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on driving product adoption, leading a positive customer experience, and driving growth through member acquisition.

Customer Success 10

Customer Success Sales Recruiting Scale Consulting 10

User Pilot

FEBRUARY 9, 2023

For example, if you hear from your sales or customer success teams that users struggle with a certain task, look at the product usage data to verify if that’s the case. Let’s imagine your SaaS business is trying to increase revenue while cutting customer acquisition costs. How can you achieve this?

Management 98

Management Sales Recruiting User Experience Customer Lifetime Value 98

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 118

Sales Hiring Customer Success Scale Sales Recruiting 118

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Sales Hacker

SEPTEMBER 30, 2019

This week on the Sales Hacker podcast, we talk to Vikas Bhambri , SVP of Global Sales and Customer Experience at Kustomer. Vikas is a well-respected sales leader in NYC and comes from a sales engineering and product background, with more than 20 years experience. Subscribe to the Sales Hacker Podcast.

Sales Hiring 50

Sales Hiring Startup Scale Sales Recruiting 50

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

ProfitWell

JANUARY 23, 2020

Product-led growth is a go-to-market strategy that relies on the product itself as the primary driver of customer acquisition, conversion, and expansion.”. And you claim that sales should be hired last when dealing with a product-led growth initiative. In product-led growth, product leads and sales follows. Why is that?

Sales Recruiting 43

Sales Recruiting Sales Hiring Venture Capital Pricing 43

Sales Hacker

MARCH 2, 2020

And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Have been recommended by sales professionals. Here’s how you can find the sales books that are most relevant to you. Here they are… The 97 Best Sales Books in 2020.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19