SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

Underperforming Technical Team 128

Underperforming Technical Team Development Software New CTO 128

SaaSOptics

MAY 6, 2022

To scale an early-stage company, you need to focus on the following core areas of your business: Financial Core —to create a streamlined quote-to-cash process. Customer Core —to maintain and develop customer relationships. Poor financial records are not something you can run away from. Invest in budgeting and forecasting tools.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

SaaStr

DECEMBER 10, 2019

WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. The day that acquisition closed, we became a 250,000 person company. Tina Hsiao : Awesome.

Payment Services 136

Payment Services Merchant Services Payment Solutions Payments 136

Casey Accidental

NOVEMBER 13, 2019

If driving more customers was your customers’ #1 need, and that’s not what you helped them with, you probably didn’t build a very successful business, or the problem of solving customer acquisition for that market is very difficult. The end customer is usually not aware this company even exists e.g. Stripe, Twilio, Amazon Web Services.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

Sales Hacker

APRIL 25, 2019

Outsourced Sales Development. Customer acquisition drives revenue, and revenue becomes your means of growth. Without a sales development team, you can find yourself struggling when it comes to pipeline generation. The Four Costs of In-House Sales Development. Software is a big part of sales development.

Outsourcing Services 76

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 76

Intercom, Inc.

JULY 12, 2018

He’s also co-founded Color Genomics and invested in and been an adviser to companies like Airbnb, Coinbase, Instacart, Square, Stripe and more. I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Loving our podcast content? * First, what is continuous customer development? What is the process to do it efficiently? Does it have to be in person?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

SEPTEMBER 23, 2020

As you can tell from that list, it was really a team effort, so huge thanks for that. And after a bunch of moving around, I ended up working in product development, actually, for a middleware company, and I did that for four years. ” But really, it was the team side of it. How do you think about that?

Scale 193

Scale Leadership Underperforming Technical Team Scaling 193

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Chargify

APRIL 23, 2019

Our recurring billing services let SaaS companies focus on their business and customer acquisition instead of the nuts and bolts of billing. Spending too much on customer acquisition before product/market fit. Here’s an example: in the beginning, New Relic didn’t see their target customers as developers.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

APRIL 16, 2019

Building a hyper-growth company is hard anywhere, but building one outside the Bay Area comes with its own unique challenges. Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. You can have beer, you can have a transparent culture.

CTO Hire 155

CTO Hire Travel Underperforming Technical Team CTO Coach 155

Sixteen Ventures

DECEMBER 31, 2019

How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Customer Acquisition. Stretch vs. Bad-Fit Customers. Bad Sales Handoffs Cause Customers to Ghost During Onboarding. The Cost of Bad Fit Customers: The $1.2M How to Develop a Customer Success Strategy.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SaaStr

DECEMBER 3, 2020

As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader. Before Quip, Sam spent an incredible 3 years at Dropbox where he was the first enterprise sales rep in the entire company.

Scale 173

Scale Sales Hiring Sales Recruiting Sales 173

SaaStr

MAY 31, 2019

How can one prevent their customer support team from being a wall of protection for the product and eng team? Stripe recently announced their 5th office would be… “remote”, so how does Parker feel about the building of remote teams? What are the most important things when establishing your first remote team?

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Join this discussion to learn how to maximize efficiency within your company. Jos White : We were fortunate enough to lead a Series A investment into Tradeshift back in 2010, I think.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Ep 271: Gillian Heltai oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. What are the core differences?

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Liat Bycel: Yeah, I think that career development conversation should be an ongoing conversation. Harry Stebbings: Totally.

Sales Hiring 112

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 112

SaaStr

APRIL 9, 2019

And then, invest your energy and time into the product. Mallun Yen : And, you’ve done that with a number of your executive team, and, in fact, most of your executive team are the ones that you hired early on in the day. Eric Yuan : Yeah, so we really wanted to develop all of our employees, myself included.

Sales Hiring 129

Sales Hiring Scale CTO Hire Marketing 129

SaaStr

NOVEMBER 15, 2019

282: Michael Pryor , Co-Founder & CEO @ Trello, now Head of Trello Product with Atlassian following their recent acquisition. Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. What can one do to maintain culture with remote teams?

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016. How have you altered and developed as a CEO do you think?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132