OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Lack of segmentation leads to weak product-market fit.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Baremetrics

OCTOBER 18, 2021

These industrious developers have even developed apps to calculate, track, and project all manner of metrics for Shopify shopkeepers, in addition to apps targeted at every other need imaginable. Baremetrics can calculate MRR for Shopify Partner Apps One of the most important metrics is monthly recurring revenue ( MRR ).

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

Baremetrics

OCTOBER 9, 2021

But what happens if your churn rate is significantly higher than what your direct competitors are benchmarking? In other words, if you fixed the specific issue(s) that made customers in that bracket leave, would their collective LTV justify the additional costs in development and overhead? What can you do to reverse this trend?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

OPEXEngine

NOVEMBER 21, 2019

Did the new training program for Business Development Reps result in better conversion rates. 1 dollar in S & M spending achieves $1 net new revenue is not a great result – for all the efforts of your sales and marketing teams, you are just covering their cost. Magic Number. CRM data quality is often unreliable.

Sales Hiring 45

Sales Hiring Underperforming Technical Team Scale Customer Lifetime Value 45

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. The tool is still under development, so there are a number of known issues that can cause problems for users. Heap pricing.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. Acquisition. What is a pricing audit?

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

User Pilot

AUGUST 15, 2021

While customer acquisition is important, if you're unable to keep user engagement up, you've built a leaking house that will drown everyone in it! Measure engagement by acquisition channel to optimize your acquisition strategy and focus on the one with the most engaged users.

Engagement 98

Engagement Metrics Scale SaaS 98

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. This is when the good stuff starts to happen within a subscription business In this post I’m going to share the strategy and steps we followed to reduce our monthly customer churn by over 70%, and explain how we positioned Nudge Coach for efficient, long-term growth.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

User Pilot

AUGUST 31, 2023

You’ll find a number of auto-collected events that are mainly for marketing and conversion purposes such as: click impression session subscription in-app purchases download Auto-collected events in GA4. The tool is still under development, so there are a number of known issues that can cause problems for users. Heap pricing.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

ProfitWell

NOVEMBER 1, 2019

Keeping your customers as long as possible is the key to running a sustainable subscription business. Align team incentives around retention. Sales teams like to track dollars in the bank each month. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Baremetrics

MAY 7, 2019

Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team. After seriously considering an acquisition offer, Wistia decided to take on $17.3M What do I need funding for? Buffer spent $3.3

Finance 111

Finance Startup SaaS Payments Payment Methods 111

SaaStr

JUNE 4, 2019

We have 20 million questions per day answered on our platform and our goal is to help organizations measure, benchmark, and act of feedback from customer, from employees, and other organizations. That was a channel that I monitored along with the head of customer success, various members of the customer operations team.

Sales Recruiting 163

Sales Recruiting Scale Underperforming Technical Team Pricing 163

OpenView Labs

JANUARY 29, 2020

This guide, by LinkedIn’s Head of Global Monetization Strategy Josh Gold, is intended to teach subscription-based businesses how to evaluate whether the freemium model will drive revenue and lead gen for their business or result in failure. Freemium benchmarks. Freemium Model for SaaS – The Good, The Bad, and The In-between.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Sales Hacker

SEPTEMBER 4, 2018

An Accenture study found that the cost of customer attrition due to poor customer service in the U.S. That’s because for a Customer Success team, satisfaction is just the minimum. Cross-team members. Gartner projects that the vast majority of businesses (89%) will compete mainly on customer experience. alone was at $1.6

Customer Success 56

Customer Success Scale Technical Review Systems Review 56

The Marketing & Growth Hacking Publication

FEBRUARY 21, 2019

Preparing for the future As an app marketer in 2019, the best way to prepare for mounting competition and further technological transformation, is to embrace a curious outlook, a dynamic approach, and an obsession with both professional and performance development. trillion hours by 2021. Your review presence will also have a big impact.

Mobile 40

Mobile Marketing Growth Hacking Technical Review 40

ProfitWell

MARCH 23, 2020

There are a few key metrics that all subscription businesses should be completely on top of. Churn is the make or break of your subscription business. Churn is defined as the moment when a subscription ends and renewal does not happen, or when a customer cancels. The efficiency of your sales and marketing team.

Subscription 85

Subscription Payment Features Metrics Business 85

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. In a B2B SaaS context, SaaS customer loyalty is expressed primarily through actions like subscription renewals, upsell purchases, referrals and product engagement.

B2B 109

B2B B2C Underperforming Technical Team Business 109

SaaStr

OCTOBER 24, 2019

Jos White of Notion and Christian Lanng of Tradeshift team up to show you how to work within, and sometimes around, rules in the workplace. Because there is not benchmarks. Christian Lanng : So we started with something very, very narrow, which was invoicing. You pay a subscription. Work smarter, not harder.

Payments 102

Payments Payment Features SaaS Payments Underperforming Technical Team 102

ProfitWell

MARCH 11, 2020

For years, aggressive customer acquisition strategies have dominated the marketing space. Why spend all of your time and energy creating costly customer acquisition-focused marketing campaigns if you aren't going to spend time keeping them around? Customer acquisition is a fantastic way to grow your business in the short-term, fast.

Retention 52

Retention Metrics SaaS Payments Underperforming Technical Team 52

ProfitWell

DECEMBER 3, 2019

Going into the pursuit of funding without a plan can lead you nowhere—or, even worse, leave you saddled with a funding plan that’s bad for you and your business. Look for funding when you find you have a product idea that can't be iterated or developed further without extra money. Or what about an incubator? 5 Types of SaaS funding.

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

User Pilot

MARCH 14, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

How To Buy Saas

DECEMBER 1, 2020

Most of the saas businesses are based on the subscription model. Always prefer a subscription payment plan where you can give users the option to pay monthly, quarterly or annual. [ A lot of beginner saas doesn’t consider quarterly plan payments. Talk to these webmasters or team and get your saas listed.

Growth Hacking 105

Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

User Pilot

OCTOBER 18, 2023

The best ways to promote customer retention differ depending on the stage of development your SaaS is at. Retaining customers is more cost-effective than acquiring new ones, with acquisition costs being significantly higher. But that means different things at different stages in your business’s development.

Retention 52

Retention Strategy SaaS Customer Lifetime Value 52

User Pilot

DECEMBER 12, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It enables product teams to create, implement, and test personalized in-app onboarding experiences. TL;DR Retention analytics , also known as survival analytics, identifies the causes of customer churn.

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

ProfitWell

SEPTEMBER 24, 2019

In the subscription-based pricing model, customers pay on a regular basis for continued use of a service or product. But, it turns out monetization has a far bigger impact on the bottom line than acquisition. SaaS companies tend to face five major problem areas when it comes to growth: Poor unit economics. Poor user retention.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

User Pilot

JANUARY 15, 2021

You need to make sure they are SMART, quantitative and benchmarked. 51% of people will never return to a company that they’ve had a bad experience with. Bear in mind, there are likely to be a lot of stakeholders in your business outside the product team who deserve to be consulted at this stage of the KPI setting process.

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

User Pilot

OCTOBER 30, 2023

The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. It helps product teams onboard new users, creates guides/checklists, and surveys customers to gather valuable feedback. Five team member seats. Unlimited team member seats.

Software Review 52

Software Review SaaS Technical Review Underperforming Technical Team 52

OpenView Labs

MAY 13, 2021

That’s why, in a customer segmentation process like the one described in this guide, it’s critical to develop customer segment hypotheses and variables, and then validate them with a well-developed, scientific research process. Stakeholders: The senior staff from the various departments and teams (e.g.,

Scale 60

Scale Underperforming Technical Team Technical Review Software Review 60

SaaStr

MAY 10, 2019

Currently growing 100% year over year, working with companies to un-silo their operations and create one strategic revenue ops team to support their Go To Market strategy. Why does Jason believe that we have to remove handoffs between go to market teams? How should North Star’s be segregated between GTM teams and biz ops teams?

Sales Hiring 131

Sales Hiring Scale Underperforming Technical Team Consulting 131

User Pilot

NOVEMBER 18, 2020

SaaS – by definition – works on a subscription model. 2 They reduce Customer Acquisition Cost (CAC). Their efforts make your customer acquisition efforts more effective, driving down CAC. #3 The team quickly traced the issue down to…the people whom they once thought were the “power users”.

Social Media 98

Social Media Underperforming Technical Team SaaS Software Review 98

Baremetrics

MARCH 23, 2020

For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. Signs that you have a churn problem If you run a SaaS or subscription business, you’re in a constant battle to reduce churn as much as possible because it improves your monthly recurring revenue (MRR) and creates more sustainable growth.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

Baremetrics

DECEMBER 18, 2019

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn, and Eventbrite benchmarked nearly a hundred startups with his customer development survey. strong acquisition and retention) almost always exceeded that threshold. Bad pricing practices are easy excuses for customers to cancel. Guessing is a bad strategy.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

OpenView Labs

FEBRUARY 13, 2020

Sean Ellis, who ran growth in the early days of Dropbox, LogMeIn and Eventbrite benchmarked nearly a hundred startups with his customer development survey. strong acquisition and retention) almost always exceeded that threshold. Guessing is a bad strategy. The team wants to move to something else. Quick Ratio.

Retention 52

Retention SaaS Payments Strategy Payment Solutions 52

Unbounce

JULY 30, 2019

November and December are all about volume, so every dollar you can save when it comes to your cost-per-acquisition can have a significant impact on your bottom line. ” (She and Val Geisler recently teamed up for a webinar on writing copy for holiday emails , so she has a lot to say on the subject.). That’s a mistake.

Scale 111

Scale Branding Underperforming Technical Team AWS 111

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. They aren’t alone.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. They aren’t alone.

Scale 51

Scale Startup Technical Review Software Review 51