Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. In 2018, Fletcher Richman wrote an article claiming that 0% of their customers included in the company’s Slack channel have churned. Richman’s former company was Halp, a help desk for operations teams.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

FastSpring

DECEMBER 11, 2018

Understanding your customers’ motivations is key in developing content strategy, products and improving the customer journey. Talk to your customers – Whether you offer a satisfaction survey after a purchase or have your sales team interview key customers, getting feedback from your customers is crucial.

Payment Methods 74

Payment Methods Business Underperforming Technical Team Social Media 74

ProfitWell

DECEMBER 4, 2019

SaaS, or software as a service, is a delivery model in which a centrally hosted software is licensed to customers via a subscription plan. Recurring payments. Recurring payments take the form of monthly recurring revenue, otherwise known as MRR. What is the SaaS business model. Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Sales Hacker

MAY 7, 2020

Where do you start with so many companies struggling and cutting down their sales teams? Many teams are going through change currently, as founders figure out the best way to deal with the current crisis. . Some teams have decided to double down and hire all the best sales talent, even while other companies lay off employees. .

Sales Hiring 73

Sales Hiring Scale Underperforming Technical Team Software Review 73

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. This is when the good stuff starts to happen within a subscription business In this post I’m going to share the strategy and steps we followed to reduce our monthly customer churn by over 70%, and explain how we positioned Nudge Coach for efficient, long-term growth.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Natalia Luneva

APRIL 24, 2025

Imagine cutting years off payment system setup. The number of Payment Facilitators (PayFacs) has grown 13.8% each year since 2018. For businesses, this means they can use payment systems without starting from scratch. PayFac as a Service lets companies add payment processing to their platforms.

Merchant Services 40

Merchant Services PayFac as a Service Payment Services Marketplace as a Service 40

ProfitWell

NOVEMBER 1, 2019

Keeping your customers as long as possible is the key to running a sustainable subscription business. Align team incentives around retention. Sales teams like to track dollars in the bank each month. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

Unbounce

JULY 30, 2019

In 2018, for example, US consumers spent a whopping $7.9 Cyber Monday 2018 represents the biggest ecomm sales day in history, and 2019 is projected to be even bigger. ” (She and Val Geisler recently teamed up for a webinar on writing copy for holiday emails , so she has a lot to say on the subject.). Heck, they spent $2.2

Scale 111

Scale Branding Underperforming Technical Team AWS 111

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 70

Scale Startup Technical Review Software Review 70

Chargify

SEPTEMBER 25, 2019

Welcome back to the Subscription Rockstars series! And, of course, we will pay special attention to how their subscription billing models and pricing strategies contributed to their growth. Here’s the exact list of Russ’ decision filters : Recurring income component (selling a software/platform). Able to be executed remotely.

Subscription 40

Subscription Payment Features Consulting Business Model 40

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ProfitWell

DECEMBER 9, 2019

Today, subscription fitness yet again pushes the limit. Your top subscription news. According to a 2018 Upwork study , 63% of U.S. Because working remotely for product teams is not the norm. But as the shift to remote work happens in product, teams will need to make changes to ensure everyone’s continued success.

Underperforming Technical Team 41

Underperforming Technical Team Sales Hiring Subscription Payment Features 41

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model cant survive if you keep on acquiring new custo mers but the old ones keep on walking away. In 2018, Fletcher Richman wrote an article claiming that 0% of their customers included in the companys Slack channel have churned. Richmans former company was Halp, a help desk for operations teams.

SaaS Payments 52

SaaS Payments Payment Methods Churn Payment Services 52

ProfitWell

APRIL 29, 2019

Avocode Assesses 2018 with 6M+ Designs. Avocode, alongside fourteen experienced designers, reflects on 2018 with its annual Design Report , celebrating creativity with a look into the state of design tools and trends, driven by 6,354,110 designs worth of data. Security Boosts c/o of CodeShip x CloudBees. Sign Us Up.

Underperforming Technical Team 45

Underperforming Technical Team Cloud Mobile Engineering 45

ChurnZero

OCTOBER 4, 2019

Sam has over 16 years of experience in consulting, product management, and leading customer success teams. Bloomfire allows teams to improve productivity and customer centricity by creating a self-service knowledge base. A: I took over as head of Client Success in April of 2018. Q: How have you influenced growth at Bloomfire?

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 51

Scale Startup Technical Review Software Review 51

Sales Hacker

OCTOBER 15, 2018

If you missed episode 28, check it out here: PODCAST 28: How High Growth SaaS Companies Build and Lead Sales Teams w/ Chris Degnan. Aircall is a phone system designed for the modern sales team. Outreach triples the productivity of sales teams and empowers them to drive predictable and measurable revenue growth.

Customer Success 56

Customer Success Scale Underperforming Technical Team Retention 56

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. raised) in July 2018 Just a few short months after Wistia’s announcement another household name in tech circles, Buffer, announced that they were also buying out their investors. The company even took $2.5M of the $3.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Upscope

JANUARY 23, 2021

This partly due to control but also the realisation that a company focusing on developing one application is likely to build a better app than a company building multiple applications into a big all-in-one solution. I'd expect development tools to rise up this list over time as it's a huge growing market and the competitors are flooding in.

Software Review 52

Software Review Onboarding Software Systems Review 52

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. They aren’t alone.

Scale 40

Scale Startup Technical Review Software Review 40

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Sam Jacobs: Is it a subscription service? Is it recurring revenue, or is it delivered in a different way?

Subscription 116

Subscription Payment Features Scale Underperforming Technical Team 116

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 151

Scale Sales Recruiting SaaS Payments Payment Services 151

Intercom, Inc.

MAY 16, 2019

As our Design Lead Gustavs Cirulis shared recently, the development of the product did not come without its own challenges. There’s a debate about dates : some feel they’re too constraining and that the team should be able to launch the product whenever it’s ready. Few teams put nearly enough effort into onboarding.

Payment Solutions 106

Payment Solutions Underperforming Technical Team Software Review Onboarding 106

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. So at about 13, I set up an eBay business, and we actually used PayPal obviously to process all of the payments. I totally agree.

SaaS Payments 238

SaaS Payments Payment Methods Finance Payments 238

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. It was maybe like a 4 or 5 person team.

Payment Solutions 114

Payment Solutions Payment Methods Payment Services Payments 114

Andreessen Horowitz

OCTOBER 16, 2023

Eghbal offers a new taxonomy of communities — including newer phenomena such as “stadiums” of open source developers, other creators, and really, influencers — who are performing their work in massive spaces where the work is public (and not necessarily participatory). Foundation — where we talked about the changing culture of open source.

Software Review 76

Software Review Underperforming Technical Team Scale Development 76

Baremetrics

MARCH 23, 2020

For example, a churned user on a $50/mo plan isn’t nearly as bad as a churned user on a $500/mo plan. Signs that you have a churn problem If you run a SaaS or subscription business, you’re in a constant battle to reduce churn as much as possible because it improves your monthly recurring revenue (MRR) and creates more sustainable growth.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

BetterCloud

AUGUST 16, 2018

This was originally presented at the Google Washington DC HQ Tech Talk on August 7th, 2018. Kevin is recognized as a Google Developers Expert and G Suite Top Contributor. . Date of breach: 1 Jun 2018. Description: In June 2018, the marketing firm Exactis inadvertently publicly leaked 340 million records of personal data.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

SaaStr

MAY 10, 2019

Currently growing 100% year over year, working with companies to un-silo their operations and create one strategic revenue ops team to support their Go To Market strategy. Why does Jason believe that we have to remove handoffs between go to market teams? How should North Star’s be segregated between GTM teams and biz ops teams?

Sales Hiring 141

Sales Hiring Scale Underperforming Technical Team Consulting 141

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. This guide, by LinkedIn’s Head of Global Monetization Strategy Josh Gold, is intended to teach subscription-based businesses how to evaluate whether the freemium model will drive revenue and lead gen for their business or result in failure. Freemium benchmarks.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Sales Hacker

MARCH 11, 2025

Cassie’s time in tech dates back to 2006, when she joined TheLadders.com as an early employee and managed marketing and analytics for the company’s subscription business. Why executive compensation should align with key business metrics for better team alignment. 22:16 The best ways to measure customer trust.

Scale 77

Scale Technical Advisors Sales Hiring Technical Review 77

FastSpring

JUNE 2, 2025

A brief history of FastSpring, with some fantastically nostalgic photos of the team throughout the years. A Brief History of FastSpring (With Photos) FastSpring was founded in 2005 with only $30,000, by a distributed team of four tech founders who only all got connected through the transitive property, Dan explains. Jump to podcast.

Payment Methods 99

Payment Methods Merchant Services Payment Solutions Payment Services 99