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And see everyone at 2025 SaaStr Annual, May 13-15 in SF Bay for 300+ more sessions, workshops, and braindates like this! A smaller number of high-quality leads that convert at higher rates is vastly superior to a flood of poor-fit prospects. You might have founded a product company, but you’re running a distribution company.
How To Build A High-Performing Team And Retain Top Talent. Every leader needs to have a strategic playbook to build high-performing teams and retain top talent,” says Guan Wang, Global Director of Market Intelligence for Snowflake. . Stage 3: Employee Development. The Playbook For Building And Retaining A High-Performing Team .
Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.
They’re truly partners and an extension of our team. But, when you’re: a highly specialized, rapidly growing B2B company with a deeply technical product that solves a significant problem for your market and you serve Fortune 500 Enterprises, It can be particularly hard. in overall conversions +72.8%
After coaching 100+ tech leads, managers, directors, VPs, and CTOs, Jean and Edmond are distilling their most valuable lessons into workshops and online courses. Engineers inherently know that when tech debt piles up, you need to invest in fixing it. Jean: Especially with engineering teams.
As you grow on your own, you’ll develop better habits that you can translate into business growth and monetary gain. When we’re aware of our strengths and weaknesses, it makes it so much easier for us to capitalize on what we’re good at and make the most of every step. A coach is going to look at your entire life: all aspects of it.
She manages a huge global team. It has a portion of its revenue that’s very sensitive to the economy and a lot of startups in the customer base, good and bad, right? Sam will have a lot of interesting perspectives on how he manages his team through these times. Four, people in the sale? Jason Lemkin: None.
I run a European-based sales agency for software and technology companies. Sales outsourcing agencies tend to outperform your own team with: Proven experience in exactly the sales functions they offer. Because not following up with calls after emails or not doing a technicalworkshop after a demo will hurt your business.
Each person on your team has different needs, responds to feedback in different ways and evolves in different trajectories – and management should always reflect that. Even when you reach the perfect team dynamic – a new hire or budget cut can easily throw things off balance. What does good, actionable feedback look like?
In the highly competitive B2B tech space, it’s easy to market your offer with so many tools and channels available. In this episode, we dive into this renewed trend with Tito Bohrt, the CEO of AltiSales, the one-stop shop for world-class sales development. We can do a second demo with your team.
SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people. If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. What You’ll Learn. Great to be here.
He’s really well known for proper attribution models and putting value in commissions where value are due. The one thing you’re going to run into is nobody has your best interests in mind as a business owner or as a marketing team. One other touch point is a review. He’s an attribution animal.
We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!
We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!
We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!
Sales development representative roles have grown 5.7X If you’re one of them, that’s both good news and bad: It means sales is growing, but you’re going to have a lot of competition getting started. You need to be on the defensive to make sure you don’t end up in a bad spot. Keynote Speaker and Workshop Facilitator.
We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!
We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!
We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!
We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. In other words, you don’t need a lot of technical knowledge or expertise. Let’s get started!
There’s technical set up. When you talk to your best (and worst) customers, you can optimize all of this: Your product >> Customer feedback helps you fix your flaws or develop new angles. Your audience >> You’ll develop new personas or refine existing personas based on use cases. Just a bunch of whining.
They reviewed all our contracts. From an investor standpoint, a qualifying metric means I don’t care what the rest of your company looks like, I don’t care how excited I am about your people or your technology, I don’t care if you’re growing 5x, if your NRR is not right, you’re disqualified.” – You Mon Tsang, CEO at ChurnZero.
You can watch our quick workshop on building a minimum viable onboarding below. Ask for customer feedback and act on it There’s no such thing as bad feedback. That doesn’t mean they all need to land with your support team. Why is customer activation important? But let’s refocus. Data is power.
Forrester provided some illuminating – and sobering – data in their Customer Experience (CX) Index (2023) in which it found that 75% of companies fall into the “OK,” “poor,” or “very poor” categories when it comes to delivering what customers need across their lifecycle. Everyone celebrates.
Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. In other words, you don’t need a lot of technical knowledge or expertise. Pros of Heap?
Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. With exponential changes in current technology and business processes, all SaaS businesses must adapt and welcome scalability changes with open arms. Lack of Strategic Partnerships. Operational Efficiency.
Instead of building, developing, and implementing enterprise applications, SaaS users can simply license and subscribe to them. With exponential changes in current technology and business processes, all SaaS businesses must adapt and welcome scalability changes with open arms. Lack of Strategic Partnerships. Operational Efficiency.
Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. SPIN Selling is essential reading for anyone involved in selling or managing a sales team.
At a recent SaaStr Workshop Wednesday, he shared a behind-the-scenes look into what this process looks like and five key takeaways for other founders who are want an inside look the process. The adage is true that tech companies aren’t sold. Most often, you get a call from a function called corporate development. They’re bought.
343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?
And if you want to jump to specific sections, here’s your section guide: A bit about Dana (and this workshop). A bit about Dana (and this workshop). Anyway, but what we do here is we work a lot with in-house teams. If your goals are event-based, which are good, or destination-based, which are bad. Getting set up.
As you’ll see, getting it wrong helped them grow their business, develop a customer-focused philosophy, improve their abilities as a leader, and much more. Understanding what your target audience is searching for (and how you can rank for specific keywords) can help you optimize your campaigns and develop an effective SEO strategy.
Getting executives out of the 1:1 interview process and into a whiteboard session can help you assess their core competencies and how they’ll work with your team. How can we help the team get calibrated on the role? Matt Oberhardt: So, we have metrics that kind of roll up as a team. Working sessions. Talent in 2024.
And besides that, we often realized something was wrong only after several hours due to missing monitoring. We also often overwhelmed the database leading to poor frontend response times. We will review infrastructure setup implications, but also how to prioritize and measure jobs. Adding new threads didn’t help.
Learn new ways to build strong teams by managing in all directions from Arquay Harris at Slack. It doesn’t really matter what team you’re on, you’re making contributions to the company. The peer relationships that you develop, those relationships that you build, really are important to your growth.
He joined SaaStr Workshop Wednesday LIVE to do a deep dive with Jason Lemkin on his 10 Point Checklist when you sell your startup. Manage Team Expectations – Balance transparency with the need to keep the team focused on building the business. The larger your company, the more delegation capability you’ll need.
Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.
But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model. and we’re getting some great reviews, which is awesome. How to Develop a Customer Success Strategy. Technical Support.
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