Stax

MARCH 16, 2025

Even if you believe your technology is easy to set up and use, it may not be for the average person. Your software has bugs Product bugs and software issues are bound to happen when youre using any kind of technology platform. Bad software user experience User experience is everything when it comes to SaaS platforms.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

DECEMBER 31, 2024

While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets. According to user review platforms, their plans start at $7,000/year.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Keep in mind: Modern underwriting increasingly leverages technology to streamline processes and improve accuracy.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

FastSpring

JANUARY 23, 2025

And the biggest difference between the two of those statements is one, low value to sort of medium and high value, and then two, the actual service layer built into the technology underneath the hood. And when you’re doing the due diligence, there’s only so many assets within a YouTube channel you need to assess.

Scale 118

Scale Entrepreneurship Scaling Underperforming Technical Team 118

ChurnZero

OCTOBER 25, 2024

There are so many questions to answer when considering how to scale a customer success team. What about team leads? When do I split my one team into two teams? How do I split one team into two? And I know you want to scale your customer success team in the right way. I know it’s a lot of pressure.

Scale 52

Scale Underperforming Technical Team Customer Success Scaling 52

SaaStr

APRIL 4, 2025

Companies can meet stringent quality requirements at a fraction of the cost of in-house teams, while accelerating their AI initiatives. Why It Matters : Customer support teams are drowning in tickets, with resolution times getting longer, not shorter. The team comes from MongoDB and Elastic, bringing deep search expertise.

AI Search 173

AI Search AI Startup Scale 173

FastSpring

FEBRUARY 6, 2025

Larger technology companies can pay more, offer more benefits, and provide a more marketable brand on a candidate’s resume. Lizzie Mintus (02:21) Yeah, Here’s Waldo is a boutique recruitment firm for the game and tech industry. You get to work with a lot of different teams. Is it a tech stack they get to work on?

SMB 106

SMB Sales Recruiting Branding Sales Hiring 106

BetterCloud

JANUARY 15, 2025

This is why security teams require SaaS security assessments. It gives the bad actor access to a users browser, hijacks the session, and then redirects the user to malicious sites. Stolen credentials: Stealing user access permissions or exploiting weak passwords, is another threat to all organizations. But whats in them?

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Scytale

NOVEMBER 4, 2024

They highlight key aspects of your systems and controls without getting into the detailed technical specifics (yawn!) Level of Detail Detailed review of security controls including auditor’s opinion and management’s assertion. It helps spot gaps or weaknesses in your SOC 3 controls before the final audit takes place.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. Online Wikis & Team Collaboration: Set up an internal wiki for projects or teams.

Technical Review 52

Technical Review Software Review Systems Review Management 52

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. APIs are common targets due to their accessibility, making secure configuration critical.

Cloud 52

Cloud Underperforming Technical Team Management compliance 52

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool.

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Teamgate

JULY 2, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. For instance, after checking your morning emails, immediately review your pipeline in Teamgate. Whether it’s a quick “thank you” or a team-wide celebration, acknowledgment can keep the momentum going.

Scale 52

Scale Payments Sales Payment Solutions 52

User Pilot

JULY 17, 2025

Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. My team consistently maintains a net retention rate above 99% by focusing on product engagement and user segmentation. Overall B2B median: ~ 3.5% monthly churn. Why does it matter to retain customers?

Churn 85

Churn Payment Solutions SaaS Payments Underperforming Technical Team 85

Sales Hacker

JUNE 6, 2025

AI is transforming how go-to-market teams operate. Leaders need to rethink how to balance technology adoption with the need to cultivate the human skills that drive high performance in sales. Here are several ways we heard from leaders that they’re actively doing to reinforce certain skill development: Manual before automation.

AI Search 53

AI Search Scale AI Outsourcing Services 53

User Pilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. However, there are good and bad ways to approach this tactic. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.)

Mobile 66

Mobile Acquisition Software Review Social Media 66

Kellblog

JUNE 29, 2025

Every feature has benefits (the good things that happen when you have it) and consequences (the bad things that happen when you don’t). While the product marketer should be able to hold their own in debates with sales, product, and the e-team, there is no substitute for founder/CEO support when trying to standardize a company on a message.

Sales Hiring 93

Sales Hiring Technical Review Venture Capital Underperforming Technical Team 93

FastSpring

APRIL 24, 2025

Since 2010, she’s been leading teams, building websites, web applications for nonprofits, K through 12, higher education, government, businesses of all sizes. And so some of the people that we commonly think of are blind people who use assistive technology called screen readers, which read out all of the code on the website to them.

Business 106

Business Software Review Underperforming Technical Team AI Search 106

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. To assign meaning to whether the numbers are good or bad, context is crucial.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

How To Buy Saas

MAY 28, 2025

Why SaaS Builders Should Care LLM orchestration delivers clear business value to SaaS teams. Orchestration streamlines workflows by automating repetitive tasks, freeing developers from wiring models together manually. The result is faster AI feature development and fewer manual interventions.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

SaaStr

MARCH 5, 2025

Manage Team Expectations – Balance transparency with the need to keep the team focused on building the business. Different buyers value different aspects of your business – some want your technology, others your team or customer base. The larger your company, the more delegation capability you’ll need.

Technical Review 206

Technical Review Software Review Development Team Review Sales Hiring 206

SaaStr

JULY 1, 2025

The report notes cost has jumped dramatically in importance due to “commoditization of the model layer with the rise of more cost-efficient models.” ” Bottom Line : One AI strategy doesn’t fit all—segment by user, not by technology. ” Bottom Line: Vendor lock-in is the new technical debt.

AI 200

AI Software Review Technical Review Scale 200

BetterCloud

MARCH 17, 2025

SaaS tools are fantastic, but keeping your tech stack from turning into a financial snowball can be tough. ets break down smart SaaS budgeting , so you can make your tech work for you, without blowing the bank. Therefore, shadow AI is just another thing to keep in mind when taking inventory of your tech stack.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

User Pilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. Today, Userpilot is used by multiple roles in my product team and covers analytics, building guides, and creating product communication. Looking for the best tools for interactive user guides for your company?

Software Review 52

Software Review Underperforming Technical Team Technical Review Pricing 52

User Pilot

MARCH 5, 2025

How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement.

Software Review 52

Software Review Engagement Software Scale 52

GetUplift

MAY 3, 2025

When it comes to auditing your website, we all know the drill: Identify the pages that need optimizing in GA4 Run a heuristic analysis Analyze user recordings Check for UX pitfalls Review your customer journey based on the most common and recommended best practices. This is where a strategic CRO audit comes in.

Underperforming Technical Team 52

Underperforming Technical Team Technical Review Sales Hiring Mobile 52

User Pilot

FEBRUARY 12, 2025

This guide breaks down a simple, step-by-step RCA process designed for SaaS teams. Reviewing customer support activity. software development) to identify causal factors of a specific problem. It could also be due to a price increase that was announced three months ago. Conducting funnel analysis with Userpilot.

Technical Review 59

Technical Review Software Review Churn SaaS 59

How To Buy Saas

MAY 26, 2025

Whether youre a developer tuning a model or a business leader integrating AI into your product, knowing how LLMs are trained helps you make better decisions in leveraging this technology. LLM developers pull in text from every corner of the digital world. Wikipedia provides factual knowledge and a formal writing style.

Artificial Intelligence 64

Artificial Intelligence Data Software Review SaaS 64

SaaStr

JULY 15, 2025

The Immediate Wins: High-Impact, Ready-to-Deploy AI Outbound SDRs: 90-100% Replaceable (With Serious Caveats) The Reality : You can replace virtually every outbound SDR on your team with AI today. The technology is there, the results are proven, and the ROI is undeniable. Bottom Line : Evaluate your CSM team honestly.

AI 251

AI Sales Hiring Scale B2B 251

Full Session

DECEMBER 23, 2024

Find underperforming areas, try out different designs, confirm what works, and make your site easier and faster to use with UX heatmap tools. LogRocket LogRocket is a comprehensive product analytics and session replay platform that helps software teams improve user experience and troubleshoot issues.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

Sales Hacker

MARCH 18, 2025

Prior to Mutiny, Jaleh was the Head of Marketing and Business Development at Gusto, where she grew the company from 500 to 50,000 customers over 4 years. 42:10 The most valuable AI use cases for B2B sales teams. 42:10 The most valuable AI use cases for B2B sales teams. 16:30 The biggest AI mistakes in sales and marketing.

Scale 64

Scale AI Marketing Sales 64

Buffer Resources

NOVEMBER 7, 2024

In this article, I will share the competitive analysis framework my team and I have developed (through weeks of research and dozens of iterations), and give you some tips on where to look for data that isn’t publicly available so you can have a competitive advantage. Technology Customers & awareness 3.1. Funding 1.3.

Social Media 124

Social Media Underperforming Technical Team Technical Review Sales Hiring 124

SaaStr

JULY 1, 2025

“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. This is a fundamental rewiring of how fast things move in tech. Same APIs, same databases, same development cycles. For Many in Tech — Honestly, Yes. Fast as Frack. It’s exciting.

AI 184

AI Software Review Technical Review Sales Hiring 184

Stax

MAY 5, 2025

In recent years, businesses have seen this massive shift from desktop to mobile devices which has forced them to develop apps with built-in integrated payment gateways. A bad payment experience can lose customers and damage your brand. There are many different gateways available, each with its strengths and weaknesses.

Payments 88

Payments Payment Services Merchant Services Payment Solutions 88

Neil Patel

JULY 19, 2025

Key Takeaways : A true website redesign is more than just cosmetic, involving rebuilding your website to create a strong foundation for visual design, UX, SEO, and technical infrastructure. Developing a website that better meets both user needs and business goals. Bad Mobile Experience Is your site the opposite of mobile-friendly?

Underperforming Technical Team 46

Underperforming Technical Team Technical Review Scale Mobile 46

Sales Hacker

MAY 13, 2025

29:00 The shift from product-led to intelligence-led SaaS development. B2B companies like Hivebrite and Equilend trust TriNet to help handle the infrastructure of their workforce, so their teams can focus on execution. Reviews, they took over a lot of the reputation stuff. What is the rating of those reviews?

AI Search 72

AI Search AI ChatGPT Software Review 72