SaaStr

FEBRUARY 6, 2025

” Key considerations: Evaluate risk tolerance using Google Cloud’s security frameworks Avoid automating high-stakes decisions Build in human review checkpoints using Google Cloud’s workflow tools Create clear pause and intervention mechanisms supported by Google Cloud’s infrastructure 5.

AI 171

AI Cloud Enterprise Technical Review 171

FastSpring

MAY 20, 2025

Credit card penetration remains strikingly low fewer than 5% of Indians own a credit card according to Times of India due to strict banking requirements, limited access to credit, and a consumer preference for real-time, bank-linked transactions. Access to additional market share : Around 20% of Brazilian customers use local cards like ELO.

Payment Methods 139

Payment Methods Payments Merchant Services Payment Solutions 139

Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. We have just published the second edition of the Intercom Customer Support Trends Report. You can download the full report at intercom.com, but for now, I’ll give you an overview of our customer support trends research.

Customer Support 211

Customer Support Trends Technical Review Headcount 211

User Pilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? Analytics dashboards: Youll see high-level engagement trends and user-level insights, but unlocking deeper metrics demands extra setup or third-party integrations. Whatfix G2 review. Whatfix G2 Review.

Mobile 92

Mobile Technical Review Software Review Systems Review 92

Stax

JUNE 18, 2025

Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Benefits of Vertical SaaS The growth of the vertical SaaS industry continues to follow an upward trend. There will always be new trends and opportunities in the dynamic world of SaaS.

Merchant Services 167

Merchant Services SaaS Payments Payment Services Payments 167

USIO

FEBRUARY 14, 2025

Efficient and reliable payment systems play a crucial role in maintaining vendor relationships, the backbone of every successful business. Enhancing Vendor Relationships with Data Insights Digital disbursement platforms often come equipped with analytics tools that provide valuable insights into payment trends.

Payment Services 130

Payment Services Payment Methods Payment Solutions Payments 130

TechEmpower SaaS

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. This AI-centric approach transforms sales into a data-driven field, emphasizing efficiency and personalized customer experiences.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

SaaStr

MARCH 16, 2024

The transferor doesn’t care, but the transferee often does, and until you have a true process and systems here, typically Silicon Valley law firms can charge $5k, $10k, even $20k or more sometimes. This is a real issue. #2. Costs — Hard and Soft It can cost $5k-$10k to process a transfer. Multple transfers really add up. This truly is common.

Systems Review 286

Systems Review Startup Trends Pricing 286

USIO

JUNE 10, 2025

Brand Loyalty at Stake : Slow or clunky refund experiences can lead to negative reviews or churn. What Modern Solutions Look Like in 2025 Automated Dormancy Tracking : Smart systems monitor inactive funds and trigger workflows before deadlines hit.

Payment Solutions 130

Payment Solutions Payment Services PayPal Traceability 130

Stax

JANUARY 23, 2025

Key steps include application review, risk assessment, credit checks, and compliance verification. This process involves reviewing the businesss structure, financial health, industry type, and compliance with regulations. Learn More What is Merchant Account Underwriting? This step is especially critical for e-commerce businesses.

Merchant Services 68

Merchant Services Payment Services Payment Methods Development Team Review 68

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

SaaStr

APRIL 4, 2025

My Take : This is not for everyone, but for operations teams managing complex business systems, it’s potentially transformative. Verbiflow doesn’t just document them it follows up with participants, updates task management systems, and ensures accountability. The Numbers : 22,000+ active users with 860 paying companies.

AI Search 164

AI Search AI Startup Scale 164

Stax

APRIL 17, 2025

There are a few things a business can do withoutand a retail POS system isnt one of them. Today, POS systems have evolved. But searching for a POS system for your retail business can feel like unraveling a complex web of features, pricing structures, and other considerations. Talk to sales What is a POS System?

Payment Methods 88

Payment Methods Payment Solutions Point of Sale Payment Services 88

SaaStr

SEPTEMBER 14, 2020

A few key learnings and top trends to consider: #1 There is unlimited potential; even with COVID ‘craziness’ As we continue to face and adapt to the challenges of COVID-19, many companies are turning to Cloud for Business Continuity and growth. This is mostly due to “finding your second app.”

Technical Review 349

Technical Review Cloud Software Review Technology 349

SaaStr

DECEMBER 12, 2022

I don’t know if they were too lazy to look up if I was a customer, didn’t care, or didn’t even have an internal system to know (despite being worth billions). As Brett Queener, ex-COO of SmartRecruits and ex-Salesforce, notes above, this has become a trend. Seriously? The job all ends up becoming about upsells.

Customer Success 319

Customer Success AWS Systems Review Software Review 319

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Customer Success 105

Customer Success Enterprise Software Review Startup 105

Sales Hacker

NOVEMBER 29, 2024

Plus, an analysis of the top 75 trending sales AI tools. Reflection across go-to-market trends, but also on the investment front (not to mention community !). Constantly leveraging our GTM LP community network to diligence new businesses and verticals better. Read the free and ungated report.

Investment 110

Investment Technical Review Development Team Review Scale 110

Stax

MARCH 16, 2025

Aspects can include making sure you have the right ticketing system in place for customer support, sending the right follow-ups at the right time, or even ensuring you have a good feedback loop in place. By having the right tools and systems in place, you can address certain issues without having to interact directly with customers.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Buffer Resources

AUGUST 27, 2024

Here are a few more places to keep on your radar: Email newsletters : Great for timely insights and trends. With this setup, you’re not just ticking off the Distribution to-do on your list — you’re building a system that keeps your social media presence in lockstep with your content strategy.

Social Media 111

Social Media Systems Review AI Strategy 111

Neil Patel

JANUARY 27, 2021

To top it all off, inbound marketing trends shift almost as fast as SEO tactics. There are a few trends that will drive content marketing in 2021 and beyond. Let’s dig into the basics of inbound marketing, and then go over three inbound-marketing trends you need to start using today. Blogging is (still) King.

Trends 144

Trends Marketing Social Media Systems Review 144

SaaStr

MAY 4, 2022

As difficult as SaaS companies can be to build, that can go double for things like setting up billing systems and automating revenue. Maybe your billing system is not ready, your invoicing is a patchwork, or your reconciliation and invoicing have to be done manually. But this reticence only results in greater pain.

Payment Features 258

Payment Features Payment Services Outsourcing Services Payment Solutions 258

Buffer Resources

DECEMBER 12, 2023

It also relies on a well-structured and often-overlooked powerhouse – Systems. These systems are the backbone of a sustainable content-creation business. I think of systems as part of the broader PARTS model of becoming a creator (Product, Audience, Revenue, Trust, Systems) as created by Jay Clouse).

Systems Review 129

Systems Review Social Media Technical Review Scale 129

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

Technical Review 222

Technical Review Systems Review Customer Support Headcount 222

Stax

APRIL 3, 2025

Types of payment systems include hosted gateways, self-hosted gateways, and API-based payment systems. Here are the players and how they work together: Payment gateway – The customer-facing application connecting the eCommerce store to the payment processing system. But your business needs might change over time.

Payment Methods 88

Payment Methods Merchant Services Payment Solutions Payment Services 88

Buffer Resources

OCTOBER 2, 2024

Here’s a list of the seven best competitor analysis tools to help you get detailed data on your rivals, analyze trends they use, and get a wholesome picture of competitor performance — benchmarked against yours. Focus on refining your systems, creating & maintaining a solid content calendar , and building a community.

Social Media 116

Social Media AI Search Benchmarks Software Review 116

Buffer Resources

AUGUST 7, 2024

For example, watch brand Breda Studio would benefit from searching hashtags like #watchtok or #womenswatches to find relevant TikTok creators​ Explore influencer directories : Platforms like Instagram and TikTok have directories where you can start your search and find popular and trending influencers in various niches.

Social Media 111

Social Media Compensation Technical Review Branding 111

USIO

MAY 13, 2024

Paper checks usually cost around $4 to $20 and fluctuates due to certain companies and how they function. A fast paced digital world is where things are trending towards and people who own businesses are always seeking ways to help bookkeep more efficiently. Over time the world has seen a speedy decline with paper checks.

Payment Methods 264

Payment Methods Payment Services Payments Payment Solutions 264

FastSpring

DECEMBER 7, 2023

Building a flippable business can work, but those are often built by taking advantage of short-term trends. You may have to sell while the trend is still hot, even if the market is down. Building a business that’s great regardless of current trends can be a slightly longer game, but it’s a more stable game. Carl Hargreaves Yeah.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 136

Systems Review Compensation Benchmarks Scale 136

Buffer Resources

JANUARY 25, 2024

The Open Salary System we’re sharing is a project we took on last year to re-imagine how we approach salaries, resolve the issues we identified over time, and set ourselves up for another decade of salary transparency. We have chosen to create a system where conversations around compensation can happen in the open.

Systems Review 136

Systems Review Compensation Benchmarks Scale 136

Stax

JULY 25, 2024

Years ago, point-of-sale (POS) systems were reserved for large enterprises with big budgets. Today, a small business is barely complete without a POS system. If you feel left out, the good news is that there’s a POS system out there ideal for your business. Thanks to the rise of SaaS platforms, that’s no longer the case.

Point of Sale 88

Point of Sale Payment Methods Payment Solutions Payment Services 88

User Pilot

MARCH 9, 2025

According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. It helps quantify customer behaviors on a larger scale to uncover user trends and correlations. Also, check credible SaaS review sites like G2 and Capterra to see what users are saying.

SaaS 82

SaaS Social Media Interviewing Scale 82

User Pilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Systems Review 105

Systems Review Scale SaaS Branding 105

Stax

OCTOBER 13, 2024

Comparison of both platforms will use the following criteria: Features Ease of use Integrations Mobile app Customer support Pricing User reviews Scalability Security Learn More What is The Major Difference Between Quicken and QuickBooks? QuickBooks vs Quicken: Customer Ratings Both platforms have excellent customer reviews.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

Buffer Resources

AUGUST 21, 2024

It’s a pretty popular course with over 17,000 raving reviews. 4: The content operating system Best course for newsletter creators who want to build a social media presence Price : $99 for unlimited access. The content operating system is a course that shows the behind-the-scenes of his content creation process.

Social Media 115

Social Media Marketing AI Search Systems Review 115

Clouded Judgement

AUGUST 25, 2023

” Product Overview At their core, Klaviyo is a marketing automation solution that covers email, SMS, mobile push, and reviews, tying it all together in a customer data platform. Our data store synchronizes unaggregated, historical profile data with real-time event data in a single system-of-record. ” “Data Layer.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246