service-support 
User Pilot
SEPTEMBER 19, 2023
Self-serve support is when users are given the resources they need to solve their problems and achieve their goals on their own without having to contact a support agent. Why is Self Service Support important? It enhances user satisfaction by providing immediate assistance and can significantly reduce support costs.
Nimble - Sales
OCTOBER 30, 2023
In the realm of customer-focused business strategies, the terms “customer support” and “customer service” are often used interchangeably. In fact, “95% of consumers say customer service impacts their brand loyalty, naming easy access, self-service, and professional agents as important factors” (NICE).
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Groove HQ
DECEMBER 11, 2019
If you’re searching for customer service apps, chances are you’re looking for something quick and easy to lighten your support load. This list compiles the top apps to help customer service teams save time, reduce effort, and provide holistic customer support.
TechEmpower SaaS
JULY 24, 2023
How many kinds of subscriptions do you support? Do you support discounts? Often this ties to marketing support. Registration Do you plan to support Google Sign-In, Facebook Connect, or similar 3rd-party authentication? For customer service? If you have boards or comments, do you support flagging?
Speaker: Bhavana Angadi, Senior Product Manager at Hopscotch (Demand & Growth) | Former Product Manager at Bigbasket
There are many frustrated customers who feel that basic information like returns and refunds are not accessible, and that they are not getting the customer support that they need. Being able to gracefully answer your customer in a timely and supportive way will bring more positive reviews, new customers, and increase retention and growth.
Groove HQ
DECEMBER 17, 2019
The post How to Create a Knowledge Base: Building Self-Service for Customer Support appeared first on Groove Blog. Learn how to create a knowledge base from the ground up that your customers will love.
SaaS Metrics
SEPTEMBER 6, 2021
In today’s world, business performance needs to be constantly monitored, especially across the three divisions that communicate with end customers: sales, marketing, and support. The post 7 Important Metrics and KPIs for Evaluating Support Services first appeared on SaaS Metrics. If done right, these.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Are you looking to elevate your CX support strategy? Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others.
Speaker: Dick Stark and Casey Steenport
The big buzz is around Artificial Intelligence, and how it can help IT service delivery teams crush their goals. During this webinar you will learn how: Service management is meeting up with present requirements and helping us look into the future. Top key considerations are easing digital transformation with AI.
Speaker: Dick Stark and Casey Steenport
The big buzz is around Artificial Intelligence, and how it can help information management and IT service delivery teams crush their goals. During this webinar you will learn how: Service management is meeting up with present requirements and helping us look into the future. There’s no mistake about it: AI is on the rise.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
And as we've turned to tech to solve our customer support problems, our internal service providers have fallen into disrepair. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based. Let's start making tech serve us rather than be a substitute for us.
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