SaaStr

OCTOBER 4, 2019

Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. How does Jeppe respond to 3 common concerns VCs have with SMBs: * The price points are so low that it takes huge volume to scale to meaningful revenue? * Loving our podcast content? What changes? *

Scale 132

Scale SMB Technical Review Software Review 132

ChurnZero

JANUARY 20, 2021

It scaled so well that the Belgian-based business was acquired by HubSpot for an undisclosed amount in 2019. Implementing a system that captures feedback from customers, leads and other prospects. Delving further, Sornson said he found that 86% of the business’s long-term revenue resulted from 18% of leads.

Customer Success 98

Customer Success Scale SaaS B2B 98

OpenView Labs

FEBRUARY 24, 2021

It might seem surprising for someone with a background in sales engineering who is also the author of the bestseller Just F*ing Demo!: Tactics for Leading Kickass Product Demos to be a passionate advocate for product-led growth , but Rob Falcone definitely is. Scaling human touchpoints. Guru’s transition to product-led growth.

Scale 56

Scale Technical Support Consulting Engineering 56

Stax

MARCH 26, 2024

That said, these tools are more than just a means to accept payments; they represent a comprehensive solution that integrates sales, inventory management, and customer data into a unified system. These features simplify transactions, bolster security, and provide valuable insights into customer behavior and sales trends.

Payment Methods 88

Payment Methods Merchant Services Payment Services Payments 88

Totango

SEPTEMBER 7, 2021

Some significant differences between B2B and B2C clients include: The B2B marketing and sales process often requires a longer, more customized cultivation of prospects tailored to their business needs, and possibly involving multiple layers of decision-makers and stakeholders, requiring stakeholder engagement as well as client engagement.

B2B 80

B2B Engagement Strategy B2C 80

Sales Hacker

JUNE 14, 2018

There are many levers a sales leader or organization may pull to gain scale, accelerate revenue, drive cost savings, or augment sales team structures. A viable and proven option is handing over some or all of your sales efforts to outsourced sales professionals. 5) DO ensure sales and marketing are aligned.

Outsourcing Services 58

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 58

Chaotic Flow

AUGUST 18, 2015

Separating hunters and farmers is a common SaaS sales best practice. Deals are closed by an aggressive quota-carrying sales team: the hunters, and then handed over to a more service oriented group of account managers and customer success reps for on-boarding, renewals and up-sell: the farmers. Qualify Churn like You Qualify Leads.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

Totango

SEPTEMBER 6, 2022

QBRs don’t focus on customer technical support issues, although they may touch on technical issues as these impact customer outcomes. A strategic approach: Leading with a discussion of wins helps set the stage for a positive, engaging conversation rather than a slog of negativity.

Technical Review 106

Technical Review Software Review Business Scale 106

Baremetrics

MARCH 23, 2021

1 Overview 2 Features Plans Point of Sale International Support Tools for Developers 3 Pricing PayPal’s Basic Fees Stripe’s Base Fees Stripe Billing 4 Usability 5 Customer Service & Technical Support 6 Final Word All the data your startup needs. For the Scale plan, 0.7% Try Baremetrics Free. Table of Contents.

Payment Methods 93

Payment Methods Payment Services Payments Merchant Services 93

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? tech ops, AWS, technical support). A: If you look at first principles, you should lag it by your average sales cycle length. BUT NO ONE DOES THAT.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Stax

APRIL 17, 2024

To access these functionalities, most companies work with an independent software vendor (ISV) partner, which essentially is a software company or app that works with another ISV company to drive their digital transformation and revenue sales, improve scalability, and enhance business processes.

Payments 68

Payments Merchant Services Payment Methods Payment Services 68

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Establish both leading and lagging KPIs to enhance customer advocacy.

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Apply here: [link].

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

OpenView Labs

MARCH 3, 2020

Each problem-to-be-solved should also include a severity rating on a scale of “This isn’t an important problem” to “I’m on fire—please put out the fire.”. Asking customers to complete a satisfaction survey after each interaction will just lead to survey fatigue and diminished response rates.

Customer Success 55

Customer Success Underperforming Technical Team Scale Churn 55

SmartKarrot

DECEMBER 14, 2022

Role: Director of Customer Success Location: Remote, United States Organization: AffinityX As a Director of Customer Success, you will achieve channel partner support objectives by contributing information and recommendations to media plans and reviews. Coach, manage, and grow the Customer Success team as they scale.

Customer Success 19

Customer Success Technical Review Scale Systems Review 19

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

ChurnZero

OCTOBER 22, 2020

If your Sales team needed a CRM, you wouldn’t expect it to be built in-house – they’d purchase Salesforce. According to the report, “Customer Success Management (CSM) systems have a high benefit rating for companies that need to improve and automate post-sales processes, including onboarding, adoption, renewal processes, and churn mitigation.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

Backlinkfy

OCTOBER 5, 2019

Starting out you'll also want to make sure you are hiring the right people to scale your business. You need a web designer or web design company you can count on for ongoing technical support as you get started. Good customer service comes first, so you'll need to figure out your business model and get this in line fast.

Payment Methods 56

Payment Methods Payment Services Sales Hiring Technical Review 56

ChurnZero

OCTOBER 20, 2020

The problem was, this doesn’t scale since fundamentally the focus, outcomes and role of services and success teams are different. In my role I am responsible to help streamline the customer experience and help set-up our product and services to scale. I am the Vice President of Customer Success at Avanoo. The Performing Stage.

Customer Success 52

Customer Success Scale Consulting Technical Support 52

Kellblog

JUNE 2, 2019

If the project does fail and you’re using the leading vendor, it’s much less embarrassing than if you’re on an obscure runner-up. (“Well, I guess they fooled us all.”) Develop strategic relationships with other leading and/or cool companies on the theory that leaders work with leaders. ”) [1].

Sales Hiring 75

Sales Hiring Marketing Scale Leadership 75

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

JANUARY 12, 2023

Role: Customer Success Specialist Location: Remote, England, United Kingdom Organization: OpenSolar As a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support.

Customer Success 19

Customer Success Scale Technical Review Technical Support 19

SmartKarrot

NOVEMBER 11, 2021

Lead cross-functional initiatives driving NA customer success outcomes to improve the customer experience in each segment. Leverage data insights to scale the CS engagement to improve retention rates and grow customer lifetime value. Strategize on the organization structure and resources for the NA Named Accounts Segments as we scale.

Customer Success 19

Customer Success Scale Customer Lifetime Value Technical Support 19

SaaStr

AUGUST 28, 2020

367: Hilary Headlee is Head of Global Sales Operations and Enablement @ Zoom. Prior to joining Zoom, Hilary was VP of Global Sales Operations and Productivity @ MindBody and before that enjoyed similar roles with Alteryx, Invoca and Lynda.com. How does lead management and onboarding alter the question of sales ops vs revenue ops?

Scale 156

Scale Sales Hiring Sales Technical Advisors 156

SmartKarrot

DECEMBER 3, 2021

Scale and improve process and tools by up-leveling & implementing new tools that further critical areas of customer growth, such as KPI benchmarking, customer training and education, NPS surveys, and customer feedback. Identify opportunities and lead upsell/cross-sell deals from start to finish.

Customer Success 19

Customer Success Scale Sales Hiring Technical Support 19

Neil Patel

MAY 4, 2021

Most DaaS providers offer technical support solutions that alleviate this management from the business side. Some of their biggest value propositions include unlimited scale, seamless access across clouds, and near-zero maintenance. Oracle is the world’s leading converged, multi-model database management system.

Marketplace as a Service 76

Marketplace as a Service Data Technical Review Marketing 76

User Pilot

MARCH 18, 2021

There has to be cross-departmental and cross-functional cooperation between product, sales & marketing, customer success, and customer support to implement a successful customer retention strategy. Customer Retention Strategies for Your Marketing & Sales Departments. Marketing and sales are the engines of your growth.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Allison Pickens. Anika Zubair. Anita Toth. Ashna Patel. Christina Crawford Kosmowski.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Chargify

OCTOBER 4, 2017

Although we can make a compelling argument, it doesn’t always win over prospects. Move Faster & Scale Successfully. A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale. Luckily, we hear back from many 2-3 months later with….“I

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

CustomerSuccessBox

JANUARY 18, 2022

But one of the major things companies fail to achieve is Customer Success at scale. One of the first steps to achieving customer success at scale is to segment the customers. Extra Resource : Scaling requires a hefty budget. If your sales team already has tips to outline consumer tiers, then apply those. by this number.

Scale 52

Scale Customer Success Scaling Technical Review 52

A Smart Bear

OCTOBER 4, 2017

Idealistic founders believe they will break the mold when they scale, and not turn into a “typical big company.” What are the fundamental forces that transform organizations at scale? Marketing isn’t scheduling a launch and recruiting isn’t timing the start-dates of the next 50 hires in customer service and sales.

Scale 61

Scale Government Scaling Sales Recruiting 61

SmartKarrot

APRIL 29, 2020

You will lead all post-sales activity to create recognizable value for McAfee’s customer.CSM drives the customer loyalty, adoption and implementation of McAfee Solutions. You will also serve as the lead trainer who will guide customers through learning Bluescape and advise on best practice design templates.

Customer Success 10

Customer Success Technical Advisors Scale Technical Review 10

SmartKarrot

NOVEMBER 10, 2020

As a VP of Customer Success, you will define and implement strategies to improve customer experience and efficiently scale the team to address the needs of a growing and diverse customer base in order to minimize customer churn.

Customer Success 10

Customer Success Scale Technical Support Government 10

Intercom, Inc.

JANUARY 9, 2020

com, Intercom has beaten all other live chat tools to become the top ranked choice for sales, marketing, and support teams who want to interact with visitors to their websites and users of their apps. Modern consumers expect fast, personalized responses through live chat, and doing so at scale is exactly where Intercom shines.

Technical Review 20

Technical Review Scale AWS Software Review 20

Totango

SEPTEMBER 22, 2022

For customer success teams, SaaS tools serve to optimize the customer life cycle, improving your marketing, sales, and customer service to deliver better results to clients. This promotes higher customer satisfaction and retention, elevating sales and increasing revenue. They usually are licensed through a subscription sales model.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

SmartKarrot

JUNE 16, 2020

Spot is looking for someone who can lead their team of CSMs in North America. You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers. Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io

Customer Success 10

Customer Success Scale Technical Support Innovation 10