SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. However, the truth is that every company has tried, failed, and restarted before getting to success.

Sales Hiring 219

Sales Hiring Payment Services SaaS Payments Scale 219

SaaStr

FEBRUARY 28, 2024

500k+ Customers Fuel Growth, Up 28% — And NRR is 121% There A story of many SaaS and Cloud leaders today. The big enterprise customers are fueling growth at Cloudflare, at Blackline, at Smartsheet, and more. So roughly, half of Blaze’s path is from new customers, and half from account growth.

Sales Hiring 221

Sales Hiring Scale Cloud Enterprise 221

SaaStr

SEPTEMBER 19, 2022

SaaS businesses are discovering that customers choose and recommend them based not on flashy marketing or super fancy product features but on the experience of engaging with the company and the value it delivers. Delivering a cohesive and die-hard customer experience doesn’t happen accidentally. You need to be accountable.

Sales Hiring 232

Sales Hiring Customer Success Scaling Construction 232

SaaStr

NOVEMBER 15, 2023

They have customers like Intuit, DoorDash, Atlassian, Walmart, Disney, NBC, and more. Customers expect you to have the latest and greatest. How to keep this up over time as you continue to grow and scale. This is the root cause of why your ability to innovate slows down as you grow and scale. The core challenge?

Scale 227

Scale Innovation SaaS Scaling 227

SaaStr

JUNE 7, 2021

If a sales rep closed a deal, A customer success manager should take it over. An open question around smaller customers is how do you staff up Customer Success for them — if at all. And as startups scale, many try to automate away support and success for the smaller accounts.

Customer Success 313

Customer Success Scale SMB Sales 313

SaaStr

JANUARY 24, 2024

Mark Roberge , SaaStr fan-favorite and Co-Founder and Managing Director of Stage 2 Capital brought together some of the top CROs in SaaS during the SaaStr Annual to share some of their greatest learnings and pivotal moments leading some of the Cloud 100 SaaS companies. It’s better to find the best ICP to get to $5M-$10M and scale from there.

Scale 217

Scale Sales Hiring Scaling Revenue 217

Tom Tunguz

JULY 13, 2022

Incoming account executives will want to see a significant lead volume before joining, especially when selling into the enterprise. Fear-of-missing-out or the inspiration of a potential future, stories equip champions inside customer organizations to sell the product through the buying process.

Scale 318

Scale Sales Hiring Development Sales 318

SaaStr

AUGUST 10, 2023

Whether you’re going from nothing to something or already scaling and thriving beyond $10-100M, healthy, sustainable growth in SaaS is on every founder’s mind. Cockroach Labs’ CEO Spencer Kimball shares hard-won lessons from scaling from $0 to $5B and his time as an angel investor for more than 80 different startups. Ideas Are Cheap.

Scale 176

Scale Scaling Sales Hiring Cloud 176

SaaStr

FEBRUARY 15, 2022

E.g., Sales +Marketing Expenses < First Year ACV = Success ? But maybe not while you are scaling, you can often afford to invest more if you have funding. And even in the enterprise, losing one big customer can swamp you here in the early days. This is pretty much where most of us end up at, at scale.

Scale 241

Scale Customer Success Sales Hiring Scaling 241

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 106

Scale Sales Compensation Customer Success 106

SaaStr

NOVEMBER 9, 2023

Dear SaaStr: What are some of the “ultimate sins” in marketing and sales and success in SaaS in the early stages? Hiring a “VP” of Sales before you have 2 scaled reps and a repeating process. Hiring reps before you close 10 customers yourself. Maybe OK for customer success. A bit more here.

Sales Hiring 224

Sales Hiring Scale Startup Marketing 224

SaaStr

OCTOBER 17, 2023

Customer success is all about outcomes. What does NRR have to do with customer success? PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR.

Scale 164

Scale Sales Hiring Customer Success Scaling 164

SaaStr

DECEMBER 21, 2022

If you run a successful, scalable business, the word “enterprise” will inevitably come up at some point—and for good reason. To survive, businesses need to evolve, and creating an enterprise offering for customers is part of the evolution of a business. Still, you control how you execute your GTM plan and the accounts you prioritize.

Scale 187

Scale Enterprise Scaling Management 187

SaaStr

DECEMBER 23, 2021

Our top videos alone cover a wide range of topics important to SaaS Founders and CEOs: building a unicorn, scaling, fundraising, customer success, mental health, and more. A Deeper Dive on How to Collaborate, Manage, and Work with Developers with Twilio’s CEO Jeff Lawson and SaaStr’s Jason Lemkin.

Cloud 269

Cloud Scaling Customer Success Enterprise 269

SaaStr

NOVEMBER 27, 2021

If this is your first SaaS company, you may not have ever hired or built a Customer Success team. If you hire a great, experienced Client Success leader as your first hire here, and you like him/her, and the experience is on point — my guess is you’ll be fine. — Jason BeKind Lemkin (@jasonlk) November 29, 2021.

Sales Hiring 244

Sales Hiring Customer Success Scale Customer Lifetime Value 244

SaaStr

OCTOBER 10, 2022

A gap opens up when: – Sales abandons the customer the moment deal is closed – Support too reactive & slow to solve real issues – Deployment harder than should be. What I mean is, with most SaaS companies, there’s just a huge customer workflow break. So Customer Success becomes the default Gap Filler.

Customer Success 273

Customer Success Sales Hiring Scale Interviewing 273

SaaStr

FEBRUARY 13, 2024

Ashley’s initial job at Brex was to take the existing successful outbound process, improve it, and specialize the function of SDR. The Benefits of SDR The first benefit of SDRs is increased demand, which leads to more revenue, and the business grows faster when you have a successful SDR organization in place.

Sales Hiring 171

Sales Hiring Scale Underperforming Technical Team Revenue 171

SaaStr

OCTOBER 3, 2022

How do companies that rely on hypergrowth—expanding as much as 100% yearly—achieve this kind of success? Prioritize those accounts that can match high impact with a high ability to capture the potential market. How close are you to the customers? Support the professional services and customer managers who guide your clients.

Scale 207

Scale Sales Hiring Sales Recruiting Scaling 207

SaaStr

NOVEMBER 3, 2023

Now, 6 are set to close in the next 30 days with 24 more in active pipeline for early Q1” Breakout Data Start-Up: “SaaStr has a Great ICP (Seed, Series A and Series B accounts). ” Scale-Up in Revenue: “Annual influenced 30 opportunities in our pipeline. Time well spent at SaaStr Annual.”

Scale 213

Scale Payments Payment Services Payment Solutions 213

SaaStr

OCTOBER 13, 2022

ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention.

GCP(Google Cloud Platform) 183

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 183

SaaStr

DECEMBER 2, 2021

. #25 SaaStr 214: New Relic CRO Erica Schultz on What It Takes To Successfully Scale Into Enterprise & How The Very Best Reps Build Relationships With Their Leads. #24

Scale 233

Scale Benchmarks Enterprise Leadership 233

Tom Tunguz

MAY 15, 2022

As the fiscal quarters of many startups draw to a close, board members and management teams are having one of four conversations: The World is Your Oyster, Time to Strategize, Chewing Gravel, or Go Big/Go Profitable. Time to Strategize : with a long runway but lacking product-market fit, the startup possesses the resources to scale.

Startup 351

Startup Outsourced Development Scale Banking 351

SaaStr

FEBRUARY 17, 2021

Ah, who should Customer Success report to? The Pros are: Usually, a VP of Sales is your best manager. The Pros are: Usually, a VP of Sales is your best manager. So usually, she can easily also manage Customer Success as well as all her reps. You have too much to manage as it is.

Customer Success 272

Customer Success Scale Churn Finance 272

SaaStr

DECEMBER 14, 2023

Their focus on Marketing with Duet AI with Workspace has been a way to open up business in new accounts. She noted how Google is currently sitting at the intersection of not only offering their AI models but also integrating product features back into Google after a customer has built something with it.

Cloud 229

Cloud Scale AWS AI 229

SaaStr

JANUARY 18, 2022

No matter whether your business has two clients or two thousand, you want to give them the best customer experience possible. But how can you build a product that provides a superior experience across vastly different scales? . Their success as a business has been grounded in how they prioritize the success of their customers.

Customer Success 234

Customer Success Scale SMB AI 234

SaaStr

OCTOBER 11, 2023

Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. The first use case was project management, and it’s what many people think monday is. Why project management? Because nobody went on Google and searched “flexible software to manage my business.”

Scale 164

Scale Sales Hiring Scaling Banking 164

SaaStr

DECEMBER 16, 2022

How do you enter a highly competitive marketplace, carve a niche for yourself, and then scale the business to $100 million+ ARR? Entering a crowded marketplace as a new business can be intimidating, especially when established players with a solid customer base surround you. Scaling your go-to-market efforts.

Outsourcing Services 207

Outsourcing Services Scale Sales Hiring Outsourced Development 207

SaaStr

JANUARY 31, 2022

Having learned from thousands of customers and prospects, Sarah Lash, Envoy’s head of enterprise sales, will talk about what it takes to guide and scale enterprise sales programs during an uncertain future. For growth and scale, aim at optimizing for both these strategies . Backfilling with success. Hiring For Growth.

Sales Recruiting 216

Sales Recruiting Sales Hiring Scale Enterprise 216

Totango

JANUARY 3, 2024

As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. It’s been an exciting journey, marked by significant milestones and a ceaseless effort to support our customers in achieving their goals.

Software Review 111

Software Review Scale Customer Success Innovation 111

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. TL;DR Customer success builds long-lasting relationships, increases customer retention , lifetime value , and advocacy, and informs product development.

Customer Success 83

Customer Success Retention Software Review Customer Lifetime Value 83

User Pilot

JANUARY 22, 2024

What are the most common customer success models? What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Customer Success 93

Customer Success Sales Hiring Scale SaaS 93

User Pilot

JANUARY 17, 2024

Scaling SaaS is not for the faint of heart. If you do not scale, you will be unable to reach a new pool of customers and your competitors will leave you in the dust. If you scale prematurely, you may struggle to satisfy customer expectations. Create customer segments to trigger personalized experiences.

Scale 102

Scale Scaling SaaS Underperforming Technical Team 102

Sales Hacker

MARCH 8, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. Data from Crossbeam shows that ELG is the third-most cost-effective strategy behind customer referrals and inbound sales. This contributes to overall customer satisfaction and retention.

Scale 93

Scale AI Search Social Media AI 93

Stax

JANUARY 29, 2024

As industry leaders in billing software, our mission is to help our customers work more efficiently, recover more revenue, and effortlessly collect invoices. TL;DR A billing platform is a comprehensive system facilitating subscription management, recurring billing, revenue recognition, payment gateways, analytics, and dunning processes.

Stax 88

Stax Payments Payment Services Payment Features 88

User Pilot

JULY 27, 2023

Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects. They also manage finances and supervise one or more engineering teams. Average salary: $192,383/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Point Nine Land

OCTOBER 23, 2023

P9 Panel on Hiring Sales Leaders — Founders Summit 2023 “You are going to fire your first sales manager!” — A lesson too many founders learn the hard way. My favorite joke when I meet a brilliant founder is to ask them if they know there’s an easier path to becoming an Account Executive than founding a company.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

Totango

APRIL 6, 2023

To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts. While CS is poised to be in the driver’s seat for retention and expansion, we believe that everyone across the enterprise plays a role in customer success.

Innovation 85

Innovation Scale Revenue Technical Review 85