OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85

Sales Hacker

SEPTEMBER 23, 2021

But by far, the option that could potentially bring you in the most sales is resellers and sales channel partners. They have a proven, talented, and dedicated sales team. In the tech world, massive enterprise companies have entire sales channel departments who sell outside technology solutions to their clients.

Technical Review 119

Technical Review Scale Software Review Systems Review 119

Sales Hacker

DECEMBER 3, 2018

This week on the Sales Hacker podcast , we interview Meghan Gill , VP of Sales Operations at MongoDB. . Meghan has been at Mongo almost 9 years and was the first non-technical hire at the company, helping them scale past an IPO in 2017 and transitioning from an early career in Marketing into Sales Operations. .

Scale 79

Scale Underperforming Technical Team Sales Hiring Sales Recruiting 79

Sales Hacker

AUGUST 6, 2018

Simply being available can make the difference between getting a sale and losing a potential customer. The window must act as a sales clerk would in a retail store, greeting the customer and offering assistance. Target Customer: Sales and support teams. Intercom is plugged in to the lead generation needs of sales teams.

Sales Hiring 90

Sales Hiring Software Review Technical Review Sales 90

Stax

APRIL 17, 2025

Software vendors recommend a platform to their customers (or vice versa), and earn revenue for each successful referral or sale. Whether you’re featured in a marketplace, highlighted in content, or introduced through the partners sales team, your affiliation lends you instant authority.

Merchant Services 88

Merchant Services Payment Solutions Payment Services Payments 88

Frontegg

FEBRUARY 25, 2021

In general, for those who didn’t catch my drift, we’re talking about a business movement primarily driven by user adoption of a product rather than being driven by the force of sales or marketing. Let the VP Marketing/Sales handle it…. ClickUp: An amazing account management experience. Money and Customers?

Sales Hiring 71

Sales Hiring Artificial Intelligence Machine Learning Technical Support 71

ChurnZero

JANUARY 26, 2021

The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Enable field managers to control hiring processes while maintaining compliance.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

How To Buy Saas

FEBRUARY 25, 2025

Introduction: Why Choosing the Right CRM Matters Choosing the right Customer Relationship Management (CRM) platform can make or break your businesss growth trajectory. A powerful CRM helps organize customer data, streamline sales pipelines, and automate marketing ultimately boosting revenue. Can model complex sales orgs and processes.

Scale 52

Scale Underperforming Technical Team Technical Review Software Review 52

Kellblog

JUNE 2, 2019

Get the biggest name investors [3], raise the most capital, make the most noise about the capital you’ve raised, and use the money to make a few big-name hires, all in an effort to make it clear that Sand Hill Road has thoroughly evaluated the company and its technology and chosen you to be the leader. Oracle/Star).

Sales Hiring 75

Sales Hiring Marketing Scale Leadership 75

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). In some ways, I just delegate this to accounting because it’s a generally accepted accounting principle (GAAP) and, while I’m interested in how they do it, ultimately, you’re just taking it right off the profit and loss (P&L). BUT NO ONE DOES THAT.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Backlinkfy

OCTOBER 5, 2019

Starting out you'll also want to make sure you are hiring the right people to scale your business. You need a web designer or web design company you can count on for ongoing technical support as you get started. Good customer service comes first, so you'll need to figure out your business model and get this in line fast.

Payment Methods 56

Payment Methods Payment Services Sales Hiring Technical Review 56

User Pilot

JULY 28, 2024

In this guide, we’ll explore the ins and outs of customer experience manager roles through detailed job descriptions and handy templates. Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. You’re in the right place!

Management 52

Management Sales Recruiting Sales Hiring Leadership 52

User Pilot

AUGUST 24, 2021

Relying solely on human agents means resolution time will be bound by how big your customer support team is. At a certain point in the growth process, this will no longer be viable as hiring more representatives gets increasingly expensive and difficult to manage. Improved customer experience.

Software Review 98

Software Review Technical Review SaaS Scale 98

User Pilot

AUGUST 28, 2024

Whether you’re hiring, job hunting, or simply curious, we’ve got you covered with practical insights and ready-to-use resources. Collaborating with other teams : Working closely with sales, customer success, and product teams to ensure a seamless onboarding experience and drive product adoption. Let’s dive in!

Onboarding 52

Onboarding Technical Review Sales Recruiting Sales Hiring 52

User Pilot

JULY 11, 2024

According to popular hiring platforms like Glassdoor, the average salary for a product trainer in the US falls between $65,000 and $80,000 annually. Sales teams : Helping them understand the product’s features and benefits to better sell it to customers. Product trainer salary Source: Glassdoor.

Scale 52

Scale Sales Hiring Onboarding Education 52

ChurnZero

OCTOBER 22, 2020

If your Sales team needed a CRM, you wouldn’t expect it to be built in-house – they’d purchase Salesforce. According to the report, “Customer Success Management (CSM) systems have a high benefit rating for companies that need to improve and automate post-sales processes, including onboarding, adoption, renewal processes, and churn mitigation.

Software Review 59

Software Review Technical Review Outsourcing Services Customer Success 59

ChurnZero

MARCH 31, 2022

tech ops, AWS, technical support). In some ways, I just delegate this to accounting because it’s a generally accepted accounting principle (GAAP) and, while I’m interested in how they do it, ultimately, you’re just taking it right off the profit and loss (P&L).

Customer Success 52

Customer Success Metrics Scale Customer Lifetime Value 52

SmartKarrot

AUGUST 3, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Mentor and hire new team members. Build and evolve playbook strategies.

Customer Success 19

Customer Success Sales Hiring Technical Support Leadership 19

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

SmartKarrot

NOVEMBER 18, 2021

Attract, hire, and empower a world-class team that can manage large, complex customer installations, and provide advisory services on revenue operations and intelligence. Hire, grow and develop the team. Drive additional sales leads through best-practice recommendations and solution enhancements. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring Technical Review Travel 19

SmartKarrot

JULY 13, 2022

Install operational rigor on our post-sales team including process, tools, instrumentation, and best practices to identify/remediate risk and create a repeatable, scalable playbook. Design, hire and scale a great team that can be successful in a technical environment and deliver profitably for the business.

Customer Success 3

Customer Success Sales Hiring Scale Leadership 3

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

NOVEMBER 14, 2022

As a Director of Customer Success, you will create efficient processes for managing all pre- post-sales technical support; including phone & e-mail support, lab-based troubleshooting, knowledge database, and interface with CRM. Be the main point of contact for the accountants and a small number SME’s.

Customer Success 19

Customer Success Merchant Services Scale Sales Hiring 19

SmartKarrot

MAY 27, 2020

Knowledge of Product and Technical Support . For a long time, organizations have had product success managers, account managers, and customer experience managers working together towards client retention. The client success industry is set to explode in the next few years.

Sales Hiring 10

Sales Hiring Technical Review Technical Support Leadership 10

SmartKarrot

MARCH 20, 2023

Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr. Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on.

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Expand the support organisation to offer worldwide, cross-product line, and multi-channel product assistance. Establish, control, and share KPIs for customer success. commercial expertise in upselling and/or renewals.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Sales Hiring 19

SmartKarrot

JUNE 9, 2022

As we grow, hire, coach, and mentor a customer success team passionate about helping customers get the most from their investments in Sync. Ensure their teams deliver efficiently in alignment with key partners in Sales, Product, and Engineering. Drive value for customers by helping them achieve their business and technical outcomes.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

JANUARY 17, 2023

You will be responsible for upsells, cross-sells, and retention and continues to manage customer relationships. You will collaborate with the technical support, R&D, product and other internal teams. Work in tandem with the sales and marketing team to align product offerings and expectations. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring Technical Review Systems Review 19

SmartKarrot

NOVEMBER 9, 2022

Role: Director of Customer Success Location: Denver, CO, United States Organization: Homebot As a Director of Customer Success, you will hire, train, and manage a team of top-performing individuals and managers. Working closely with the sales team to assist with customer renewals. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring Technical Review Consulting 19

SmartKarrot

NOVEMBER 29, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: OneSpan As a Senior Director – Customer Success, you will build, lead and scale a growing customer success management team while ensuring an excellent customer experience and that outcomes meet the customer goals. Apply here: [link].

Customer Success 19

Customer Success Scale Outsourced Development Sales Hiring 19

How To Buy Saas

OCTOBER 11, 2023

Transactional emails are the ones that you receive right after signing up with or interacting with a business, like making an account, a welcome email, transaction receipts, order tracking, etc. Promotional emails are the ones you draft for specific email campaigns to promote products and services, to reach target customers, and boost sales.

Technical Review 52

Technical Review Software Review Systems Review Payment Methods 52

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations.

Customer Success 19

Customer Success Scale Sales Hiring Technical Support 19

SmartKarrot

SEPTEMBER 23, 2022

Track, manage, and improve customer health scores to improve customer retention. Improve the processes to coordinate with technical support and services team to drive overall customer health. Set account growth goals and drive results. Manage new hires to build and maintain a successful and motivated team.

Customer Success 15

Customer Success Sales Hiring Travel Outsourced Development 15

SmartKarrot

APRIL 18, 2023

Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction. Assist customers launch, train, and implement best practises to assist them expand their e-commerce businesses.

Technical Advisors 19

Technical Advisors Outsourcing Services Customer Success Outsourced Development 19

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team. Apply here: [link].

Customer Success 10

Customer Success Sales Hiring Technical Review Outsourced Development 10

SmartKarrot

MAY 26, 2021

As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Work closely with sales, marketing, product, engineering, and support teams to ensure we constantly deliver value to the customers.

Customer Success 10

Customer Success Sales Hiring Technical Support Government 10