Stax

MARCH 16, 2025

That said, industry experts agree that your SaaS companys goal churn should be below 2%. As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

APRIL 4, 2025

Companies can meet stringent quality requirements at a fraction of the cost of in-house teams, while accelerating their AI initiatives. Why It Matters : Customer support teams are drowning in tickets, with resolution times getting longer, not shorter. Why It Matters : Business users waste hours navigating complex SaaS UIs.

AI Search 175

AI Search AI Startup Scale 175

BetterCloud

JANUARY 15, 2025

With both high complexity and large volume, data within SaaS apps can be difficult to protect. This is why security teams require SaaS security assessments. Get answers to these 7 key InfoSec questions when buying your next SaaS app. A rogue actor can penetrate a SaaS app using an outdated or insecure integration.

Payment Solutions 52

Payment Solutions Payment Services SaaS Payments Payment Methods 52

Scytale

NOVEMBER 4, 2024

Whether you’re a new entrepreneur in the software industry, scaling your startup, or a seasoned SaaS provider, securing a SOC 3 audit report can be a game-changer for your business , helping you strengthen customer trust while demonstrating your unwavering commitment to data security. The good news? found in SOC 2 reports.

compliance 52

compliance Underperforming Technical Team Scale Technical Review 52

User Pilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool. G2 rating : 4.4

Customer Success 105

Customer Success Enterprise Software Review Startup 105

How To Buy Saas

FEBRUARY 25, 2025

Effective sales teams are also 81% more likely to be consistent CRM users , underscoring how vital these systems are for success. By the end of this guide, youll have a clear understanding of each platforms strengths, weaknesses, and ideal use cases. Startups, SMBs, and mid-market; teams wanting all-in-one marketing + sales.

Scale 52

Scale Underperforming Technical Team Technical Review Marketplace as a Service 52

Teamgate

JULY 2, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. By applying Clear’s principles – cue, craving, response, and reward – to your sales routine, you can build systems that ensure steady results. Your CRM can act as a powerful cue system.

Scale 52

Scale Payments Sales Payment Solutions 52

Frontegg

JUNE 23, 2025

Common misconfigurations include exposed storage buckets, excessive permissions, unsecured APIs, and poor network segmentation. Integrating CSPM into DevSecOps processes embeds security checks across the development lifecycle. APIs are common targets due to their accessibility, making secure configuration critical.

Cloud 52

Cloud Underperforming Technical Team Management compliance 52

User Pilot

JULY 17, 2025

See a Live Demo Customer churn is the most overlooked growth blocker in SaaS, directly impacting customer loyalty. Many product teams focus on new customer acquisition but ignore the cost of losing customers they’ve already paid to acquire. In B2B SaaS, a monthly average churn rate of 3-5% is normal. Under 3% is excellent.

Churn 85

Churn SaaS Payments Payment Solutions Underperforming Technical Team 85

How To Buy Saas

MAY 28, 2025

The SaaS landscape is rapidly embracing generative AI. LLM orchestration provides a structured system to manage all interactions with one or more LLMs. In short, orchestration transforms ad-hoc LLM calls into a dependable system. Orchestration systems decide what history to keep or drop.

Artificial Intelligence 53

Artificial Intelligence Underperforming Technical Team AI Search Scale 53

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. Online Wikis & Team Collaboration: Set up an internal wiki for projects or teams.

Technical Review 52

Technical Review Software Review Systems Review Management 52

User Pilot

MARCH 30, 2025

Finally, your SaaS mobile app is live! Ask users to leave reviews on the app store to add social proof to your app. However, there are good and bad ways to approach this tactic. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users.

Mobile 66

Mobile Acquisition Software Review Social Media 66

Sales Hacker

JUNE 6, 2025

AI is transforming how go-to-market teams operate. Here are several ways we heard from leaders that they’re actively doing to reinforce certain skill development: Manual before automation. Leaders like Kevin “KD” Dorsey use AI to surface rep weaknesses, diagnose call issues, and build targeted training.

AI Search 53

AI Search Scale AI Outsourcing Services 53

Blulogix

JUNE 18, 2025

By BluLogix Team Channel Chaos: How to Monetize Through Partners Without Losing Control—What the MGI Report Says In MGI Research’s 2025 Agile Billing Top 50 Buyer’s Guide , BluLogix earned recognition not just for usage billing and mediation, but for something most billing platforms barely touch: n-tier partner monetization.

Payment Features 52

Payment Features Underperforming Technical Team Outsourced Development Systems Review 52

SaaStr

JULY 1, 2025

The report notes cost has jumped dramatically in importance due to “commoditization of the model layer with the rise of more cost-efficient models.” Why This Matters : Unlike traditional SaaS with predictable infrastructure costs, AI costs scale exponentially with usage and are highly variable. for high-growth companies.

AI 202

AI Software Review Technical Review Scale 202

User Pilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. 14-day free trial available Starter: $249/month Growth: $799/month Enterprise: Custom pricing Appcues Multiple UI patterns Goal tracking Basic segmentation Small to mid-sized SaaS 4.6 What are their key features?

Software Review 52

Software Review Underperforming Technical Team Technical Review Onboarding 52

User Pilot

MARCH 5, 2025

How I chose the best customer engagement software My evaluation process combined thorough feature analysis , a careful review of user feedback, and insights from industry reports. Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement.

Software Review 52

Software Review Engagement Software Scale 52

How To Buy Saas

MAY 26, 2025

These marvels are powered by Large Language Models (LLMs) giant AI systems trained on vast amounts of text. Whether youre a developer tuning a model or a business leader integrating AI into your product, knowing how LLMs are trained helps you make better decisions in leveraging this technology.

Artificial Intelligence 64

Artificial Intelligence Data Software Review SaaS 64

SaaStr

JULY 15, 2025

The AI Replacement Reality Check: What You Can Actually Automate in Your SaaS Today The question isn’t whether AI will transform your SaaS business. Success requires daily orchestration, continuous training, and a dedicated human manager who lives and breathes your AI outbound system. It already has or will soon.

AI 238

AI Sales Hiring Scale B2B 238

SaaStr

JULY 1, 2025

“I just get so much more done today with the AI on the team instead of the humans on the team.” — leading CMO to me, last week. Everyone thought SaaS was moving at light speed. It was the same old SaaS products riding a massive demand wave. Same APIs, same databases, same development cycles. Fast as Frack.

AI 185

AI Software Review Technical Review Sales Hiring 185

Sales Hacker

MAY 13, 2025

Actionable steps SaaS companies can take to optimize for AI agents and search diversification. 18:00 Practical data strategies for local businesses and SaaS marketers. 29:00 The shift from product-led to intelligence-led SaaS development. I figured out how to gain the system there to make ads not work that well.

AI Search 72

AI Search AI ChatGPT Software Review 72

Sales Hacker

JULY 8, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Doug Camplejohn is a serial entrepreneur and seasoned executive with extensive experience in B2B SaaS and go-to-market strategies. Build the team that builds the company.” – that is part of your go-to-market strategy responsible for growth.

Sales Recruiting 79

Sales Recruiting Sales Hiring AI Search Scale 79

Sales Hacker

MAY 27, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Sean Whiteley is a three-time founder and the current CEO of Qualified, the AI pipeline automation platform purpose-built for inbound GTM teams. From the on-premise and internet era to cloud computing and now ai, he shares our expectations.

Technical Review 66

Technical Review AI Search AI Scale 66

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Willing to Fight for You – As part of being loyal, Promoters will also fight for your brand, actively providing positive feedback when negative reviews or comments are at play. Unfortunately the news gets worse.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

TechEmpower SaaS

SEPTEMBER 25, 2023

When speaking with founders and CEOs, we often hear concerns like this: My project manager is losing confidence in the development team. I think that poor communication and differing team cultures might be part of the problem, but how can I know for sure? This is where a technical review can be useful!)

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

Teamgate

JULY 16, 2025

Developer API Documentation, API, Examples, FAQ and more. Developer API Documentation, API, Examples, FAQ and more. In 2025, real estate agents using CRM systems are outperforming their peers by a wide margin. Better Client Management : 87% of deals are lost due to poor follow-ups.

Scale 52

Scale Payment Methods Payment Solutions Payments 52

User Pilot

APRIL 16, 2025

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions.

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

SaaStr

NOVEMBER 26, 2019

sales team. I would argue it was one of the first SaaS companies of its time, but back then we called it an ASP, an application service provider. We had custom CRM apps for the Weight Watchers group, scheduling systems for optical chains, inventory management for car dealers. Want to see more content like this? Good afternoon.

Scale 294

Scale Sales Hiring Underperforming Technical Team Sales 294

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The right mental models have a knack of becoming an integral part of a company’s operating system, and more importantly help employees make good decisions, more often. I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry.

Underperforming Technical Team 215

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 215

Intercom, Inc.

APRIL 23, 2018

Most sales and support teams are already well versed in conversations about data deletion, risk assessments and security frameworks, but those issues are going to become an even more prominent part of the discussion once GDPR comes into effect. Know your own systems. Track and reduce access to data that is not needed.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

Intercom, Inc.

NOVEMBER 20, 2018

In the early stages of most SaaS startups’ lives, the CEO or founder often acts as the initial head of sales. In this post, I outline how SaaS founders should modify their approach and implement a simple sales methodology to increase their odds of success. The sooner you adopt these steps, the faster you’ll see growth.

Startup 178

Startup Sales SaaS Systems Review 178

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. So as probably most listeners know, WordPress is a content management system for building websites.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 191

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 191

User Pilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. From choosing the right data capture methods to navigating complex tools, SaaS companies must balance the need for detailed insights with the reality of technical constraints.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

Sales Hacker

APRIL 10, 2023

Too often, I see sales teams thinking of their “ sales process ” as a set of stages in their pipeline and maybe a bunch of fields to complete at each stage. We were weak on some key functionality areas where the winning vendor was strong. Bad news from left field There was a change in company direction. It happens.

Technical Review 111

Technical Review Development Team Review Underperforming Technical Team Systems Review 111

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

SaaStock

FEBRUARY 14, 2019

Latin America is undergoing a digital transformation, and the SaaS community is exploding as a result. The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Its focus is on businesses in Big Data, mobile, and SaaS. and Brazil with process optimization.

Technical Review 207

Technical Review Entrepreneurship Scale Sales Hiring 207