User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

User Pilot

FEBRUARY 29, 2024

Tracking product analytics , such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. Perform heat map analysis for a quick overview of feature engagement.

Metrics 95

Metrics Engagement Onboarding Trends 95

Intercom, Inc.

DECEMBER 10, 2019

Essentially, any project you work on results in the shipping of a change to the product (usually but not necessarily a feature). This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business.

Retention 281

Retention Metrics Scale Startup 281

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Introduce new features to continuously provide value.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JANUARY 19, 2023

Looking to improve your retention rates by reducing customer retention costs? This is why it’s critical to understand retention costs and how to reduce them. In this article, we’ll explore customer retention costs. Customer retention cost (CRC) is the amount you spend on customer retention over a specific period.

Retention 97

Retention Customer Lifetime Value Onboarding Acquisition 97

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue.

Retention 97

Retention Strategy Marketing SaaS 97

User Pilot

AUGUST 9, 2023

Wondering how to calculate customer retention rate and why? It’s important to measure the customer retention rate to see how well your product retains customers and to monitor any changes to try and improve it. TL;DR Customer retention rate measures the percentage of customers a company keeps over a specific timeframe.

Retention 98

Retention Customer Lifetime Value Churn Metrics 98

User Pilot

MARCH 19, 2024

Even if you’ve been a product manager for a while, a new feature rollout can be a challenging experience. We explain what a feature rollout is, why it is important for product teams, and how to conduct them. TL;DR Feature rollout is the process of releasing new functionality in small batches and to small user segments.

Software Development 103

Software Development Scale Development Benchmarks 103

User Pilot

FEBRUARY 26, 2023

Looking for some great customer retention survey questions to include in your feedback form? Customer retention surveys are the lens through which you can see how people are feeling about your brand. The goal is to get valuable insights into customers’ needs and use this information to improve retention. Look no further!

Retention 98

Retention Scale Underperforming Technical Team Churn 98

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 88

Retention Strategy Management Churn 88

Intercom, Inc.

FEBRUARY 11, 2020

A retention campaign that paints a commercial relationship as a personal one will always be awkward at best and at worst will create ill will. Here’s three better ways to create retention campaigns that feel genuine and actually work: Focus on how your product helps. Identify and solve the problems that caused churn.

Retention 282

Retention Sales Hiring Churn Onboarding 282

User Pilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? Thus, striking the right balance between acquisition and retention costs significantly improves profitability and sustainability. So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates.

Acquisition 93

Acquisition Retention Customer Lifetime Value User Experience 93

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Both metrics are important to track if you want to implement a successful product retention strategy. Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data.

Churn 89

Churn Retention Benchmarks Customer Lifetime Value 89

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. In this article, we cover: How is marketing segmentation used in customer retention? Why is retention important in SaaS? What is retention and why is it important for SaaS?

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 94

Churn Retention Onboarding Engagement 94

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

MARCH 26, 2024

Are you looking for a way to drive user retention and product adoption ? You’re likely considering adding new features to your product. However, a successful launch takes more than building and announcing a remarkable feature. It needs a feature launch plan. What is a feature launch plan? Let’s get started.

Retention 52

Retention Onboarding Trends Social Media 52

User Pilot

JANUARY 9, 2023

Can personalized retention marketing grow your customer’s lifetime value and customer retention rate? This article considers all you need to know about retention marketing. How can a personalized experience help drive retention? What personalized customer retention strategies are open to you?

Customer Lifetime Value 96

Customer Lifetime Value Retention Marketing Scale 96

Intercom, Inc.

MAY 13, 2020

That’s Tom Ronen, Head of Customer Success for monday.com , on a topic that’s been on many of our minds lately: retention. We sat down with Tom and Kaitlin Pettersen, our Global Director of Customer Support, in a recent webinar that focused on how support teams can increase retention and reduce churn among their customers right now.

Retention 129

Retention Strategy Churn Education 129

User Pilot

AUGUST 13, 2023

What’s a feature prioritization matrix and how can product teams leverage it to make better product decisions? We also look at: The reasons to use a feature prioritization matrix. And what to do after prioritizing features. They also help PMs ensure that the new features are aligned with product and business goals.

Scale 96

Scale Development Market Research Onboarding 96

Intercom, Inc.

OCTOBER 5, 2018

Customer retention is the silent killer of SaaS businesses today. What is customer retention? Customer retention is the rate at which your business can keep its paying customers over a given period of time. Customer retention is the rate at which your business can keep its paying customers over a given period of time.

Churn 199

Churn Retention Strategy Education 199

User Pilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Customer retention is a company’s ability to keep its existing customers. Some of them never would.

Retention 93

Retention SaaS Customer Lifetime Value Education 93

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

User Pilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? Effective retention takes more than just using your intuition to determine what will keep customers satisfied. Customer retention analytics identify rates and sources of churn among your customer segments. What is customer retention analytics?

Retention 98

Retention Technical Review Software Review Churn 98

Zuora

JANUARY 2, 2024

From news to vacation stays, even to enhanced car features, consumers worldwide can now access subscriptions for just about anything. […] The post Increase Customer Loyalty and Retention with Subscription Bundles appeared first on Zuora.

Subscription 59

Subscription Payment Features Retention 59

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. That whole idea is this concept of customer retention, and it’s the next frontier. High customer retention is built on great onboarding. Customer retention is, in a sense, the new conversion. Retention is the new conversion.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

Baremetrics

OCTOBER 9, 2021

Here’s a guide on boosting your customer retention rates through the use of positive habit creating techniques. If these changes were an either/or for your product features, would making these changes lose you any business? Their digital optimization system can help determine which features are most effective at reaching your users.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

Chargebee

DECEMBER 1, 2023

The reality is that each email you create can contribute to improving customer retention. Whenever you send an email for a password reset, feature update, or promotional offer, use the chance to remind users of the benefits your product or service provides. What are Retention Emails and Why […]

Retention 52

Retention Engagement Strategy 52

Neil Patel

DECEMBER 29, 2021

When you sync your show to the Google Podcasts Manager, you’ll get insights on: Audience retention: What percentage of your show is listened to? While most podcast hosts give information on the number of downloads or retention, you may not be able to get more detailed information. 4 Google Podcasts Manager Features.

Management 111

Management Outsourcing Services Outsourced Development Retention 111

Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

DECEMBER 5, 2023

For instance, detecting funnel drop-offs amongst new users — perhaps due to them not interacting with a core feature — then you could target this segment with UI patterns that prompt them to take action. Userpilot has cohort retention analysis capabilities which help you identify churn patterns across different user groups.

Systems Review 96

Systems Review Software Review Trends Data 96

Baremetrics

MARCH 23, 2021

Cohort retention analysis is a strategy aimed at improving retention and reducing customer attrition. Customer retention is essential for the long-term stability of any SaaS company. 2 How Can You Use Behavioral Cohorts to Improve Retention? How Can You Use Behavioral Cohorts to Improve Retention?

Churn 98

Churn Retention Data Analysis Acquisition 98