Subscription Flow

APRIL 23, 2024

Invest in the right billing and subscription-management software to automate your workflows after carefully assessing three of the best options in the market. Understanding Paddle in 2024 Catering to more than 3000 SaaS clients in over 200 markets, Paddle is a market-leading billing and revenue management software.

Payment Solutions 93

Payment Solutions Payments Payment Services SaaS Payments 93

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently. Join these incredible companies to experience all the value of SaaStr!

Banking 220

Banking Payment Features Venture Capital Subscription 220

SaaStr

AUGUST 16, 2021

We put out a call on Twitter the other day for folks’ best tips on what has really lowered churn for them this year. A few of the best: “Hire more relationship managers. Pay sales reps on renewals (enough to keep them from overselling year 1). Are you segmenting churn? High usage can still mask churn.

Churn 315

Churn Sales Hiring Headcount Technical Review 315

SaaStr

OCTOBER 17, 2023

If you’ve raised venture capital, you know net revenue retention is important. PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. Will they renew?) Everything! Will they expand?)

Scale 164

Scale Sales Hiring Customer Success Scaling 164

SaaStr

FEBRUARY 17, 2021

The Pros are: Usually, a VP of Sales is your best manager. So usually, she can easily also manage Customer Success as well as all her reps. You have too much to manage as it is. Your VP of Sales may be better able to hit your ARR end-of-year goal if they are also in charge of churn and all upsell. Disalignment on Goals.

Customer Success 272

Customer Success Scale Churn Finance 272

SaaStr

JULY 21, 2021

It’s what separates Good from Great, and it’s more impactful that just owning NPS or a renewal rate. As Nick notes below, a classic way to comp Customer Success Managers was an 80/20 comp plan. Should CS own expansion — i.e., be account managers too? Many have NRR as a top-level company metric.

Customer Success 359

Customer Success Trends Retention Metrics 359

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

SaaStr

SEPTEMBER 12, 2023

Customer success teams are critical for SaaS companies as they own the customer relationship from start to finish, managing up to 75% of revenue through renewals and upsells. Hire your first customer success manager as early as you can afford to once you have some larger customers. Doing it yourself is too complicated. •

Sales Hiring 219

Sales Hiring Technical Advisors Compensation Outsourced Development 219

Stax

FEBRUARY 28, 2024

TL;DR A SaaS billing platform is a digital solution that allows SaaS companies to process payments and manage the overall transaction lifecycle. This includes subscription management, revenue recognition, dunning management, integrations with other business systems, fraud prevention, and more. What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

SaaStr

NOVEMBER 27, 2021

Look for someone that really was a “Customer Success Manager” or “Client Success Manager” on their LinkedIn, that you believe in, and that worked somewhere < $10m ARR, and you’ll be in the zone. The absolute optimal renewal rates will vary a bit by customer size. Then improve it. .

Sales Hiring 187

Sales Hiring Customer Success Scale Customer Lifetime Value 187

User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? Looks like it’s time to call in a retention specialist. A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Measuring KPIs to gauge the success of retention efforts.

Retention 102

Retention Customer Lifetime Value Churn Outsourced Development 102

Subscription Flow

NOVEMBER 20, 2023

Thus, the success of any Software as a Service ( SaaS ) businesses greatly depends on customer retention. In order to achieve this goal, businesses need to effectively manage the various SaaS Renewal Stages and ensure smooth services while identifying and improving upon any deficiencies.

SaaS Payments 59

SaaS Payments Customer Success Payment Services Payment Solutions 59

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

APRIL 16, 2024

Customer journey analysis enables companies to identify friction points in the journey that prevent users from converting and lead to customer dissatisfaction or even churn. Typical customer journey stages are Awareness, Consideration, Decision, Activation , Adoption, Renewal, Expansion , and Loyalty. Customer journey map.

Churn 101

Churn Customer Lifetime Value Mobile Retention 101

ChurnZero

MAY 25, 2023

Customer renewals are the lifeblood of a subscription business. Responsibility for renewals often falls to the Customer Success (CS) team. For example, survey research shows about half (50.2%) of all CS teams surveyed are directly responsible for customer renewals. It is based on the likelihood or probability of renewal.

Forecasting 97

Forecasting Customer Success Outsourced Development Metrics 97

User Pilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Customer Success 96

Customer Success SaaS Retention Education 96

ChurnZero

FEBRUARY 14, 2023

There are two broadly accepted ways to calculate this number: Annual recurring revenue ( ARR ) is the sum total of contracts that renew on a yearly basis; and Monthly recurring revenue ( MRR ) is the sum total of contracts that renew on a monthly basis. Available to renew (ATR). It can also be calculated as churn by revenue.

Customer Success 94

Customer Success Metrics Software Review Customer Lifetime Value 94

Totango

NOVEMBER 27, 2023

With acquisition costs proving too high in today’s constrained environment, many businesses are finally putting greater focus on nurturing existing customer relationships to ensure retention and expansion. Predicting customer churn or potential customer issues to inform corrective steps to optimize the customer journey.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

User Pilot

SEPTEMBER 21, 2023

A customer retention model helps you predict what customers want using data. It helps you generate insights from past user behaviors, and you can use that information to design customer retention strategies that work. This article breaks down different customer retention models and how they can help your SaaS growth efforts.

Retention 100

Retention Customer Lifetime Value Machine Learning Artificial Intelligence 100

Subscription Flow

FEBRUARY 27, 2024

However, handling multiple subscription plans and the dealing with the complexities of B2B enterprise SaaS billing, variable customer lifecycles, and subscription management can be extremely difficult. It is easier to plan and manage finances effectively when there is stability.

SaaS Payments 95

SaaS Payments Payment Services Payments Payment Solutions 95

User Pilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? In this article, we cover how to measure and analyze churn to gather actionable data. Plus, learn four efficient strategies to lower your churn rate. Learn from churning customers.

Churn 95

Churn SaaS Payments Payment Solutions Customer Lifetime Value 95

Totango

DECEMBER 28, 2021

Knowing how to fight customer churn is critical for keeping SaaS business models sustainable. The more customers you lose to churn, the more you have to invest in new customer acquisition to maintain your revenue, and the harder it becomes to grow your business. Here we’ll look at four proven strategies for reducing customer churn.

Churn 95

Churn Strategy Technical Review Benchmarks 95

User Pilot

FEBRUARY 20, 2024

TL;DR A data product roadmap is a product development strategy where the product manager and their team use insights from various data sources to inform decisions. This approach to product management reduces bias and guesswork, ensuring every new product or feature released aligns with user needs and the ever-evolving market demands.

Data 101

Data Customer Lifetime Value Software Review Churn 101

ChurnZero

JANUARY 26, 2022

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. Reducing churn is at the forefront of all marketers’ minds. What does the data show about common reasons customers churn? What does the data show about common reasons customers churn?

Scale 97

Scale Churn Scaling Retention 97

Totango

DECEMBER 21, 2021

Building out customer success manager automation depends on the effective use of email and in-app messaging. Planning strategic emails at key milestones in your customer journey can help you deliver a smoother customer experience, yielding higher satisfaction and better retention rates. Subscription or license renewal.

Customer Success 105

Customer Success Management Onboarding Retention 105

Blulogix

MARCH 20, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Understanding the Renewal Process in B2B Subscriptions In the competitive landscape of B2B subscriptions, the renewal process is a critical moment of truth. They reflect customer satisfaction and the perceived ongoing value of your service.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

User Pilot

OCTOBER 22, 2023

Optimizing your retention funnel is a term that gets thrown around a ton in the product-led world, but what does it really mean? In this article, we’re going to discuss what the retention funnel really is and how you can perfect it. Use personalized re-engagement emails to win back dormant or churned customers. Get a demo now.

Retention 96

Retention SaaS Customer Lifetime Value Churn 96

Stax

JANUARY 28, 2024

When you’re offering a product or service that renews at regular intervals, having a billing strategy that aligns with this unique offering is vital. With the right recurring and subscription billing solution, you can manage payments more effectively, resulting in dependable revenue and a smoother experience for customers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

Stax

MARCH 6, 2024

The role of payment gateways in recurring billing Payment gateways play a crucial role in the recurring billing process by securely processing and managing the transactions between customers and businesses. Certain considerations require careful management and strategic planning.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. What Is Customer Renewal Rate? And poor renewal rates are the result of a variety of issues, ranging from poor pricing strategy to poor user experience.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Then, we’ll look at the pros and cons of contract renewal automation.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

Blulogix

JANUARY 18, 2024

Streamlining Subscription Renewals with a Robust Billing Platform By BluLogix Team Subscription renewals stand as a critical pillar in the structure of any subscription-based business, playing a significant role in both customer retention and as a potential point of revenue loss if not managed effectively.

Subscription 52

Subscription Payment Features Scale compliance 52

Kellblog

NOVEMBER 23, 2022

Common problems include: Lack of strategic context : management shows up with a budget more than a plan, and without explaining the strategic thinking (one wonders, if any) behind it. Lack of organizational design : management fails to show the proposed high-level organizational structure and how it supports the strategy.

Technical Review 118

Technical Review Software Review Forecasting Churn 118

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Management 52

Totango

JANUARY 22, 2024

Retention is the new acquisition. This is the moment for CS to rise to the occasion by focusing on securing retention and driving expansion, continuously working with customer results in mind, using adoption and feedback to drive advocacy, and embracing integration across the enterprise.

Customer Success 94

Customer Success Generative AI AI Scale 94

ChurnZero

JULY 8, 2022

Oh, by the way, what’s your customer retention?” asked the managing partner of a venture firm while we were in the final stages of their due diligence. It was clear that, barring any wildly outlandish figures, customer retention wasn’t a dealbreaker in their decision to invest. Net revenue retention defined.

Technical Review 98

Technical Review Software Review Retention Metrics 98