User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

SaaS Payments 93

SaaS Payments Management Customer Lifetime Value SaaS 93

User Pilot

MARCH 16, 2023

This article serves as a UserGuiding pricing guide and discusses better alternatives that might be worth investing in. It has a 14-day free trial and three subscription packages: Basic, Professional, and Corporate. The platform allows you to build product tours and walkthroughs without any coding.

Pricing 97

Pricing Software Review Technical Review Onboarding 97

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Neil Patel

MARCH 12, 2021

Considering building an app? Building an app requires research, hard work, and a willingness to dive in and learn. Luckily, there are tons of resources to get you started—including this guide. Below, I’ll walk you through how to build out your app idea and then share five resources to help you launch your app.

Payment Methods 144

Payment Methods Payment Solutions Payments Sales Hiring 144

Intercom, Inc.

NOVEMBER 30, 2021

Download The Ultimate Modern Support Tech Stack guide. With the funnel, no matter how much your conversation volume grows or which resources you have on hand, you can still excel and provide customers with the fast, personal support they deserve. A solid API you can build on top of as your team grows and their needs evolve.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

MAY 22, 2023

Every successful product manager understands the importance of learning how to build customer loyalty. In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. A checklist should prompt users to take relevant actions that lead to activation.

Onboarding 85

Onboarding Social Media Retention Branding 85

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. First, implementing AI in your operations can enhance your productivity and enable you to build better products.

AI 67

AI Artificial Intelligence SaaS Generative AI 67

User Pilot

APRIL 3, 2024

Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Utilize in-app guidance with tools like Userpilot to create intuitive flows and resource centers. Continuous improvement, guided by user feedback and data analysis, is vital.

Innovation 96

Innovation Payments Strategy Payment Solutions 96

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  Under Subscriptions & payments , click Change next to Premium Subscription.   First, I’ll walk you through how to sign up. 

Technical Review 103

Technical Review Systems Review Sales Recruiting AI Search 103

User Pilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Save resources on customer acquisition. Assuming both new and existing customers spend the same on your subscription service, you get a higher return on investment with retention than acquisition.

Customer Lifetime Value 96

Customer Lifetime Value Retention Marketing Scale 96

How To Buy Saas

MARCH 7, 2024

The pricing model for software as a service (SaaS) might come in three different formats which are subscription-based, usage-based, or tiered pricing model systems. In this article, you will discover 10 strategies that will guide you on the right steps to take in evaluating software as a service (SaaS) solutions.

Pricing 52

Pricing SaaS Payments Payment Solutions Payment Methods 52

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? These are the two main questions that our guide answers. TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. Let’s dive in for details!

Systems Review 95

Systems Review Management SaaS Education 95

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Offer and manage one-time add-ons, coupons, and more.

Payments 84

Payments Payment Features Payment Methods Payment Services 84

User Pilot

SEPTEMBER 19, 2023

TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts. Customer churn prediction identifies which customers are at a high risk of canceling their subscription or abandoning your product. To learn more, book a demo today ! What is churn prediction?

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105

Totango

SEPTEMBER 20, 2022

Customer enablement empowers customers by giving them the resources they need to use your product successfully. Customer enablement is a customer success strategy that provides customers with the resources they need to achieve the desired results from using your product. What Is Customer Enablement In Business?

B2B 82

B2B Scale SaaS Sales Enablement 82

FastSpring

DECEMBER 12, 2022

However, you’ll have to manage that entire software stack and you’ll still be held responsible for everything from paying taxes to fraud prevention. And, this is just one piece of what you need to manage international transactions. Reduce Involuntary Churn with Proactive Dunning Management. Handle chargebacks and fraud.

Payment Services 122

Payment Services Merchant Services Payment Methods Payment Solutions 122

User Pilot

FEBRUARY 20, 2023

It allows product managers to see how many users return to the product over a period of time. It helps product managers find where customer value comes from and where they encounter friction that stops them from achieving their goals. The latter is a standalone feature that requires a separate subscription.

Software Review 98

Software Review Systems Review Underperforming Technical Team Mobile 98

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! For subscription management, you can find out more information from Visa and Mastercard on payment reminders.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Buffer Resources

JANUARY 18, 2023

These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience. You can create simple or complex systems to manage your creative process. Content management system: Wordpress or Ghost Price : Free plans.

Payment Services 125

Payment Services Payments AI Search Payment Methods 125

User Pilot

NOVEMBER 27, 2023

The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period. Here are some strategies to reduce churn and improve retention: Use secondary onboarding to guide existing customers and remove friction for them when interacting with new features. In-app resource center for user ease.

Churn 89

Churn Retention Benchmarks Customer Lifetime Value 89

User Pilot

DECEMBER 1, 2021

User adoption rate is an important metric for most SaaS companies as they rely on continuous payments/renewed subscriptions to stay in business. As SaaS businesses run on subscriptions or repeated usage to make a profit, simply acquiring more users isn’t enough. Source: Backlink Manager. #2 Checklist built with Userpilot.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

OpenView Labs

JUNE 16, 2021

or hybrid (upfront subscription fee, and then a usage-based charge), this billing strategy is a hot topic. We know a lot of folks are considering the switch, so we’ve curated this list of some of our favorite resources. The shift from pure subscription to usage-based pricing is nearly as complex as going from on-premise to SaaS.

Pricing 64

Pricing Scale Forecasting AWS 64

User Pilot

APRIL 14, 2023

WalkMe , Whatfix , Apty , and Spekit , on the other hand, are more appropriate for employee training, digital transformation, and change management. A little bit like a navigation device, it guides users through the relevant features of the product to help them reach their destination as quickly and as efficiently as possible.

SaaS 98

SaaS Onboarding Pricing Mobile 98

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  Under Subscriptions & payments , click Change next to Premium Subscription.   First, I’ll walk you through how to sign up. 

Technical Review 62

Technical Review Systems Review Sales Recruiting AI Search 62

Neil Patel

JUNE 22, 2021

In other words, businesses are actively pursuing customers across this social media platform, so it makes sense to build your own presence there. Access Ads Manager. First, you need to access Ads Manager. Ads Manager is the “hub” to create, manage, and track Facebook Ad campaigns. Set one up by heading here.

Social Media 145

Social Media Marketing Marketplace as a Service Advertising 145

Totango

MARCH 26, 2021

A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. In a SaaS environment, technology plays a key role in optimizing both pre-sales and post-sales experience so that customers are more disposed to renew subscriptions and promote referrals to new buyers.

Customer Lifetime Value 66

Customer Lifetime Value Social Media Travel Onboarding 66

User Pilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. TL;DR A customer success renewal playbook is a step-by-step outline of the processes necessary for customer retention and subscription renewals. What is a customer success renewal playbook?

Customer Success 96

Customer Success SaaS Retention Education 96

ChurnZero

FEBRUARY 9, 2021

To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Course Description: New to customer success management (CSM)? The course then reviews the 14 tenets (or guiding principles) of customer success.

Customer Success 98

Customer Success Customer Lifetime Value Scale Consulting 98

Neil Patel

SEPTEMBER 17, 2021

And best of all, by responding to them (automatically and personalized), you will build a connection and it will cause you to get more story mentions which will grow your account faster. People love the personal touch, and the ability to send automatic responses helps me build customer loyalty and further establish myself on Instagram.

Engagement 145

Engagement Social Media Marketing Underperforming Technical Team 145

Baremetrics

OCTOBER 18, 2021

Use Baremetrics to calculate MRR for Shopify Partner Apps Key lessons to build the MRR of your Shopify Partner Apps 1. Guide new users to your app’s value 3. MRR is the amount of money you bring in monthly from subscriptions. Monthly recurring revenue (MRR) is how much subscription revenue your app is bringing in over a month.

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

Neil Patel

NOVEMBER 11, 2020

The best way to ensure your site is editorially cohesive is with an editorial style guide. This article will walk you through the basics of an editorial style guide. You’ll learn the steps you need to follow to create your own style guide whether from scratch, with the use of a template, or with help from a freelancer.

Social Media 145

Social Media Technical Review Branding Systems Review 145

User Pilot

MARCH 23, 2023

Provide customers with self-service education by creating a knowledge base packed with helpful resources. #4: 4: Customers churn when they don’t get enough value to keep renewing their subscriptions. To reduce involuntary churn , notify users with emails or notification banners before their subscription expires. #7:

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Totango

OCTOBER 20, 2021

You can then develop standard procedures for helping customers achieve these outcomes, such as providing tutorials and support to guide new buyers through these steps. Renewal : Customers decide whether the value they’re deriving from your product warrants renewing their subscription and continuing their relationship with you.

Scale 91

Scale Underperforming Technical Team Benchmarks Onboarding 91

Sales Hacker

SEPTEMBER 24, 2022

Building a sales funnel that aligns with your business goals is essential. Related: Step By Step Guide to Creating Your Ideal Customer Profile. When you’re building a high-converting sales funnel, it’s important to determine what type of prospecting you’re doing at different funnel stages. Remember to follow up as needed.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

ChurnZero

AUGUST 14, 2020

Not product management. Customer Relationship Management (CRM) Software. They focus on opportunity management – like the manual activities that typically exist within accounts. Since buyers typically follow a uniform purchasing journey, CRMs are ideal for managing a sales pipeline. (If It’s Customer Success for us.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

JULY 27, 2023

Chief Technical Officer : Responsible for outlining the company’s technological vision, implementing technology strategies, and ensuring that the technological resources are aligned with the company’s business needs. Engineering Manager: In charge of planning, designing, and overseeing projects. Average salary: $191,286/yr.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Totango

AUGUST 18, 2022

In the SaaS industry, onboarding is the process of guiding a new customer through the steps they need to start using the product they just purchased. The term is borrowed from human resources management. Assigning account managers. Guiding customers through how to use basic features. Activating accounts.

Onboarding 92

Onboarding Technical Review Software Review Scale 92