SaaStr

NOVEMBER 4, 2021

While SaaS is an amazingly transparent community with abundant benchmarking resources, there are much fewer publicly available studies that allow an analysis of the underlying drivers of “Rule of 40.” 2 drivers stood out as notable: Customer Acquisition Cost (CAC) and Churn. After all, 31% + 29% = 60%.

SaaS 255

SaaS Technical Review Benchmarks Azure 255

User Pilot

JANUARY 20, 2024

How do you conduct root cause analysis in product management? TL;DR Root cause analysis (RCA) is a problem-solving process that focuses on identifying their underlying causes. This is more cost-effective and allows organizations to improve the customer experience in the long run. Let’s dive in, shall we?

Technical Review 111

Technical Review Management Software Review Data Analysis 111

User Pilot

NOVEMBER 27, 2023

Wondering how churn rate vs retention rate are different? Other important metrics related to churn and retention efforts. Ways to analyze churn and improve retention rates based on the data. The churn rate refers to the percentage of customers discontinuing their subscriptions during a given time period.

Churn 84

Churn Retention Benchmarks Customer Lifetime Value 84

User Pilot

NOVEMBER 29, 2023

Tired of the increasing customer churn rate? A dynamic retention specialist will implement proactive strategies to improve the customer experience and increase loyalty, thus improving customer retention. Also known as customer retention specialists, they are typically a part of the customer success or sales team.

Retention 98

Retention Customer Lifetime Value Churn Outsourced Development 98

User Pilot

FEBRUARY 25, 2024

Using a product with a lot of customer friction is like wearing uncomfortable shoes. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement.

Scale 89

Scale SaaS Onboarding Engagement 89

User Pilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?

Churn 103

Churn Machine Learning Artificial Intelligence Data Analysis 103

User Pilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. TL;DR A conversion funnel leak is a point in the customer journey where potential customers drop out of the process before taking the desired action. Slow response to customer queries. Lack of help resources.

Scale 100

Scale Sales Funnel Onboarding Retention 100

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

User Pilot

FEBRUARY 25, 2024

Funnel tracking is like pulling back the curtain and seeing what your customer is doing. Sales funnels track lead conversion to customers, focusing on demo-to-trial and trial-to-paid stages, using conversion and churn rates. If you want an easy way to conduct funnel analysis, book a demo now to see how Userpilot can help!

Sales Funnel 99

Sales Funnel Metrics User Experience Branding 99

User Pilot

FEBRUARY 27, 2024

TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. Marketing teams can use funnel analysis to find friction points in the customer journey that stop users from signing up for the product, activating , and becoming paid customers.

Marketing 89

Marketing Trends Metrics Forecasting 89

User Pilot

MARCH 7, 2024

How do you conduct user engagement analysis? Customer engagement is a wider concept than user engagement encompassing customer interactions with the brand across all customer journey stages. User engagement vs customer engagement Customer engagement and user engagement refer to different interactions.

Engagement 99

Engagement Metrics Underperforming Technical Team Scale 99

User Pilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. AI chatbots handle queries three times faster than customer service agents, improving efficiency while meeting customers’ preferences for self-service.

AI 65

AI Artificial Intelligence SaaS Generative AI 65

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 88

SaaS Payments Management Customer Lifetime Value SaaS 88

User Pilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This one-two combo is a great way to help enhance customer experience , one of the most impactful methods of increasing product growth. What is machine learning?

Artificial Intelligence 97

Artificial Intelligence Machine Learning Data Social Media 97

User Pilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. Five categories of potential customer reactions to new features. A four-step process for effective Kano analysis. A four-step process for effective Kano analysis. Book a demo now to learn more.

Scale 99

Scale Data Analysis Development AI 99

User Pilot

APRIL 7, 2024

To identify the Aha moments in your product, analyze the user behavior of your power users as well as churned ones. Path analysis is a technique that’s often used at this stage. You can do it by providing users with on-demand self-service support, for example, through a resource center. To do so, conduct path analysis.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

DECEMBER 23, 2023

It also explores: The difference between retention and churn The importance of tracking retention Various stages of user retention How to measure it effectively What retention metrics to track, and Tried and tested strategies to increase user retention. Churn is the opposite of retention. It’s how many users abandon the product.

Retention 91

Retention Customer Lifetime Value Social Media Churn 91

Intercom, Inc.

MAY 26, 2022

First contact resolution (FCR) is a metric that measures how often your customers’ queries are resolved after their first call, email, text, or chat session with your company’s support team(s). It provides a view on how efficient your company is at responding to your customers’ challenges. . What is a good FCR rate? .

Customer Support 210

Customer Support Metrics Churn Communication 210

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Build relationships with your customers by building an online community.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention.

Customer Lifetime Value 87

Customer Lifetime Value Software Review Retention Engagement 87

User Pilot

MARCH 19, 2024

Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty. Offer self-service support with a resource center to remove friction. Drive customer loyalty : Consistent pleasurable experiences build trust and confidence. Book a demo today !

User Experience 97

User Experience SaaS AI Search Customer Lifetime Value 97

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 90

Churn Retention Onboarding Engagement 90

User Pilot

FEBRUARY 28, 2024

Building a customer path is a crucial step in getting a deeper understanding of user behavior. That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. How do you track each stage of your customer path?

Customer Lifetime Value 97

Customer Lifetime Value SaaS Software Review Acquisition 97

User Pilot

JUNE 19, 2023

What is cohort retention analysis? How do you leverage it to reduce churn and improve your retention rates ? TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Cohort analysis helps teams spot drop-off points in the user journey as well as churn warning signals.

Retention 89

Retention Social Media Customer Lifetime Value Acquisition 89

User Pilot

FEBRUARY 29, 2024

As you’re researching customer analytics platforms, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. UXCam is a product analytics software optimized for mobile customer insights.

Artificial Intelligence 97

Artificial Intelligence Social Media Software Review AI Search 97

User Pilot

SEPTEMBER 25, 2023

Even the most successful ones have sales teams to close deals with high-value customers. A successful PLG motion allows organizations to reduce customer acquisition and support costs while continuously driving growth by leveraging WOM , product virality , and referral schemes. Customer journeys under the two growth strategies.

Acquisition 96

Acquisition AI Search Onboarding Churn 96

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Segment analysis focuses on common qualities shared by similar users. Cohort analysis breaks down users into groups and tracks their behavior over time. Want to check it out?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

OCTOBER 5, 2023

The best automation tools and how they help you deliver tailored customer experiences. Here are three main benefits: Align sales and marketing teams : Automation facilitates the seamless integration of customer relationship management ( CRM ) systems with various marketing and sales tools.

Scale 101

Scale Marketing Growth Marketing Payment Features 101

User Pilot

MARCH 7, 2024

However, not all companies can invest precious resources in an analytics tool. TL;DR An analytics platform is a collection of multiple tools that offer a variety of services like the collection of data, processing, analysis , visualization , etc. Segment is the best customer data collection and management platform.

Social Media 102

Social Media AI Search Mobile AI 102

User Pilot

OCTOBER 15, 2023

How do you leverage product analytics marketing automation to boost customer acquisition, retention, and account expansion? TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences.

Marketing 96

Marketing SaaS Acquisition Scale 96

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 93

Scale Customer Success Scaling SaaS 93

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

User Pilot

SEPTEMBER 29, 2023

What is funnel analysis? How do you conduct it to optimize the customer journey, and which analytics tools can you use? TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes. What is funnel analysis? Book the demo to see how!

Sales Funnel 97

Sales Funnel Onboarding Churn Retention 97

User Pilot

MARCH 28, 2024

It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster. Based on your goals, select an analysis method.

Underperforming Technical Team 52

Underperforming Technical Team Data Analysis AI User Experience 52

User Pilot

OCTOBER 16, 2023

Like any form of analytics, product marketing analytics is all about capturing key data and optimizing the customer experience using that data. Others track product usage data or serve as tools for user journey analysis. From advanced analytics to custom surveys, Userpilot helps you collect and understand product data.

Product Marketing 98

Product Marketing Data Marketing Acquisition 98

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Systems Review 89

Systems Review Social Media Technical Review Software Review 89

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 95

Retention Strategy Marketing SaaS 95