User Pilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. This could be via UX patterns like modals , tooltips , walkthroughs , tours , or checklists. Best if they can be personalized for different user segments.

SaaS 93

SaaS Onboarding Pricing Mobile 93

User Pilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

User Experience 83

User Experience Underperforming Technical Team Customer Lifetime Value Retention 83

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Segment analysis focuses on common qualities shared by similar users.

Underperforming Technical Team 96

Underperforming Technical Team SaaS Churn User Experience 96

User Pilot

APRIL 18, 2023

They’re well crafted to help you gather valuable user feedback. An example of a rating scale question is the Net Promoter Score (NPS) survey, where users are asked how likely they are to recommend a product (from 0 – 10). Understanding why you need to run a survey is the foremost step in survey design.

Scale 87

Scale Market Research Scaling Churn 87

User Pilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Customer Success 73

Customer Success Retention Software Review Customer Lifetime Value 73

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Lifetime Value 84

Customer Lifetime Value User Experience Onboarding Scale 84

User Pilot

APRIL 7, 2022

What does the term UX analytics stand for? How do you perform UX analysis for SaaS and make data-driven decisions? This article will guide you through every important aspect of collecting and utilizing user behavior data to drive product growth. Always use both UX analytics quantitative and qualitative data for better insights.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

User Pilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. Relational NPS surveys measure customer satisfaction after establishing a relationship with customers and are run continuously to keep tabs on your user base sentiment. But when is the right time to send a Net Promoter Score survey?

SaaS 88

SaaS Onboarding Customer Support Customer Success 88

User Pilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. In this article, we’re going to unpack a repeatable framework for you to analyze user tasks to create successful user experiences. What are user tasks?

User Experience 77

User Experience Interviewing Onboarding SaaS 77

User Pilot

AUGUST 10, 2023

You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Post-purchase or plan upgrades to understand customer expectations.

SaaS Payments 79

SaaS Payments Payment Solutions Software Review Interviewing 79

User Pilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. UBA allows you to personalize user experiences and better understand customer needs.

Artificial Intelligence 92

Artificial Intelligence SaaS Software Review User Experience 92

User Pilot

FEBRUARY 24, 2023

In this article, we look at the process of creating feedback loops step-by-step and share some best practices for product managers to get the best out of user feedback. Positive feedback loops confirm you’re doing the right thing while negative feedback loops are a chance to solve issues and improve the user experience.

Interviewing 94

Interviewing Scale Social Media Communication 94

User Pilot

MARCH 9, 2023

After all, you’re getting access to a user onboarding tool with a reputation for quality analytics without having to spend a cent. The plan gives users access to product analytics. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. Pendo Free analytics.

Software Review 89

Software Review Technical Review Systems Review Scale 89

Neil Patel

DECEMBER 29, 2022

If you want your store to rank higher and get more organic traffic, then you must optimize your product pages for both search engines and users. Some of these steps are similar to product page optimization, but here are a few tips: Check your page title tags and meta descriptions to ensure they are optimized for your target keywords.

Software Review 97

Software Review Technical Review Mobile Engineering 97

User Pilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Use feature tagging to track feature usage.

Data 87

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 87

User Pilot

FEBRUARY 20, 2023

TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users.

Software Review 95

Software Review Systems Review Underperforming Technical Team Mobile 95

User Pilot

JULY 22, 2023

TL;DR Customer behavior is any interaction between a user from the beginning of their customer journey. Customer behavior analytics involves gathering customer data to examine user behaviors and extract valuable insights. Use customer preferences from customer analysis to segment users and deliver a personalized customer experience.

Customer Lifetime Value 81

Customer Lifetime Value Software Review Underperforming Technical Team Trends 81

User Pilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. Userpilot is another product adoption tool with solid analytics , user sentiment tools, and an engagement layer that come at the fraction of the price of the alternative products. Book the demo!

Software Review 93

Software Review Underperforming Technical Team Technical Review Systems Review 93

User Pilot

MARCH 16, 2023

With UserGuiding, you can integrate with multiple applications, build easy onboarding flows, create user segments and microsurveys , and analyze feedback. However, the Basic package has strict limitations like only 1 user seat and no custom branding. Cons of UserGuiding The user interface is fairly tricky to navigate.

Pricing 89

Pricing Software Review Technical Review Onboarding 89

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10. Which measures the customer’s experience with a specific product, feature, or team interaction. CSAT surveys. CES surveys.

Scale 78

Scale SaaS Payments Payment Solutions Payment Services 78

User Pilot

JANUARY 9, 2023

How can a personalized experience help drive retention? What tools can help you personalize the customer experience? Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Let’s begin!

Customer Lifetime Value 87

Customer Lifetime Value Retention Marketing Scale 87

User Pilot

MARCH 17, 2023

Understanding customer needs helps to improve customer experiences , increase customer satisfaction , meet and exceed customer expectations , and provide good customer service. Segmenting your customer base can show how each user segment uses your product so you can see if there are any unfilled wants or needs.

Trends 92

Trends Pricing Onboarding Development 92

User Pilot

AUGUST 6, 2023

Effective marketing automation enables teams to deliver personalized experiences for different user segments. Resource centers and chatbots are another way to provide automated guidance and support to users. Automatically triggered in-app surveys can be used to collect user feedback and track trends.

Marketing 85

Marketing SaaS Social Media Onboarding 85

User Pilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Use interactive walkthroughs to guide users step-by-step, highlight key tasks, and engage more customers during onboarding.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Services Payment Methods 93

Neil Patel

SEPTEMBER 10, 2020

Consider the experience of your reader, too. There’s a huge opportunity to grow your business by attracting people in different geographical or language areas, but there is a specific way to guide new users to your site. The best way to access these new audiences is by using hreflang HTML attribute tags.

Engineering 138

Engineering User Experience Strategy Pricing 138

User Pilot

JULY 18, 2023

TL;DR Product strategy tools assist product teams in defining, creating, and executing product strategies aligned with business objectives and user needs. Wireframing and prototyping software aids in designing and validating product UI and interaction flows.

Software Review 88

Software Review Software Management Azure 88

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 96

Retention Social Media Customer Lifetime Value Churn 96

User Pilot

MARCH 23, 2023

In this blog post, we’ll discuss different NPS survey questions and best practices to collect valuable feedback from your customer base. Product teams , growth marketers, and customer support teams use NPS surveys to collect quantitative and qualitative feedback on user sentiment. Customize the survey template in Userpilot.

Software Review 84

Software Review Benchmarks Branding Growth Marketing 84

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. TL;DR A customer experience survey is a questionnaire designed to help a business capture customers’ thoughts and feelings about a product.

Social Media 90

Social Media Scale Artificial Intelligence AI 90

User Pilot

MAY 14, 2023

TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. Adobe Analytics offers similar functionality but no free plans.

SaaS 90

SaaS Scale Social Media Pricing 90

User Pilot

MAY 30, 2022

Does UI feedback affect the in-app experience for your users? UI design is one of the most valuable ways you can enhance users’ experience and drive product adoption. UI feedback is important when designing a product and its’ UX as it helps users achieve their goals easily.

Software Review 71

Software Review SaaS Systems Review Onboarding 71

User Pilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Book a demo to learn more today ! What is product adoption?

Metrics 79

Metrics Customer Lifetime Value Churn Onboarding 79

User Pilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. An onboarding tooltip is a type of targeted popup enabling users to understand new features in a contextual way.

Onboarding 91

Onboarding Underperforming Technical Team SaaS Compensation 91

User Pilot

JUNE 6, 2023

And, how to analyze product usage data to enhance the product experience. PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty. Various kinds of analyses that can benefit your processes.

Data 61

Data User Experience Churn Retention 61

Neil Patel

JANUARY 20, 2021

Google Certificates are online courses designed to help kick-start your career in a number of high-growth fields. With classes in data analysis, project management, UX design, IT support, and IT automation, Google Certificates are there to help you make the right first step in your career. UX Designer Google Certificate.

Data Analysis 114

Data Analysis Interviewing Banking Subscription 114

User Pilot

FEBRUARY 5, 2024

TL;DR Free-to-paid conversion rate measures the proportion of free trial users who upgrade to paid subscribers. You can calculate the free trial conversion rate by dividing the number of free trial users who upgrade to a paid subscription by the total number of trial users.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

User Pilot

FEBRUARY 26, 2023

TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. While Mixpanel helps track user behavior and interaction with products, Google Analytics is great for tracking website traffic and conversions. Drop-off analysis in Mixpanel shows where users get stuck and how to reduce friction.

Software Review 89

Software Review Systems Review Engagement Scale 89