SaaStr

JANUARY 16, 2023

Hiring a reliable team is an all-encompassing issue where startups dive in head-first but fail to optimize it for success. . Hiring an expert produces 1000x better results than someone with interests elsewhere. . “A Hiring in a streamlined manner with a rigorous selection process initially builds momentum for long-term goals.

Scale 263

Scale CTO Hire Cloud Scaling 263

SaaStr

MARCH 5, 2023

Ode to the $100,000,000 Exit Dear SaaStr: Should You Hire Someone That Seems Good … But Always Job Hops? SaaStr 636: Extreme Product Design: Building Things People Actually Use with Stripe CTO David Singleton  5. SaaStr CRO Confidential: Brex GM of Startups Lucas Fox on Customer Retention and Expansion 2. TAM is Great.

Scale 246

Scale Sales Hiring CTO Hire Startup 246

SaaStr

DECEMBER 20, 2023

So, in 2024, there should be a more normalized customer base from a retention perspective as you transition past Q1 and those customers are transitioning with you. Today, triangulation is how people prioritize who they will reach out to — what’s happening on their list of accounts, if they’ve posted a job, if they’ve hired a new CTO, etc.

New CTO 316

New CTO Scale Sales Hiring AWS 316

SaaStr

JUNE 1, 2021

Co-founder and CTO Dharmesh Shah shared with us how they got there — and the top mistakes they made — just 3 quarters after their IPO. We have someone that probably 98 percent of you know virtually or socially in some sense, Dharmesh Shah, founder and CTO of HubSpot. You’ll find out tomorrow.

Part-Time VPE 296

Part-Time VPE Technical Cofounder CTO Hire New CTO 296

SaaStr

JULY 25, 2023

Sales and Marketing Professionals : Sales representatives, marketers, and growth hackers can learn about the latest trends and techniques to improve customer acquisition and retention. Customer Success Managers : Professionals focused on customer success, onboarding, and support can learn how to enhance customer satisfaction and reduce churn.

ChatGPT 189

ChatGPT AWS SaaS CTO 189

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. So I think my learning is just know the rules, know the KPIs, they’re all public, find public comps and copy them. And the best CTO I know in the world is the CEO.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

SaaStr

APRIL 16, 2019

Again, we felt that there was much greater value in being authentic than trying to be someone that we weren’t and try to find positives. It’s never a waste of time to find a great customer and take care of them and that’s led to frankly a lot of our success to date. This is never going to work.”

CTO Hire 178

CTO Hire Travel Underperforming Technical Team CTO Coach 178

Intercom, Inc.

JULY 21, 2022

Adam Risman: What were some of the aha moments you experienced in those early days when you were trying to find a product/channel fit? And so we hired somebody who had a lot of experience and could recommend ways to build the team. You find a bunch of nuances in there that are very interesting. Here’s Andrew.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

SEPTEMBER 18, 2020

You can watch the full session , and if you missed the podcast with the first half of the interview, you’ll find that here. If you would like to find out more about the show and the guests presented, you can follow us on Twitter here: Jason Lemkin. We might’ve touched on this one too on the hiring and the people.

Sales Hiring 246

Sales Hiring CTO Hire Scale Investment 246

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

SaaStr

OCTOBER 24, 2022

It might even be months later that a VP of Engineering or a CTO or CFO realizes that they’re built on a new platform. Net dollar retention and negative churn metrics are very favorable with developer products. What are some of the places that you can explore and places where you can find developers? A word of caution.

Outsourced Development 214

Outsourced Development Underperforming Technical Team Development Part-Time VPE 214

Intercom, Inc.

JUNE 14, 2018

I am the Vice President of Product at Business Talent Group, where we help find really good freelance jobs for high-end consultants at very large companies. Hopefully you can get them to the point where they say, “This is going to increase retention for this particular segment of users.” I’m a defender of the user.”

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SaaStr

NOVEMBER 21, 2019

So one qualitative is when the customers love the product and the metrics for measure the love is phenomenal engagement, great retention, let them expand dynamics into the customers, growth led by expansion MRR more than the new business MRR, and ideally negative share. That’s also retention and upsell.

New CTO 182

New CTO Sales Hiring B2C CTO Hire 182

OPEXEngine

FEBRUARY 13, 2020

To combat this and be more agile, SaaS management is morphing and restructuring functional management and multiplying the number of new C-Suite titles like Chief Customer Officer, Chief Revenue Officer, and Chief Product Officer, not to mention Chief Performance Officer and Chief Security Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

User Pilot

AUGUST 17, 2024

Hiring expensive consultants or setting up innovation labs doesn’t fly anymore. To increase your retention and renewal rates. Traditionally, the product function fell under Technology. More than 50% of Fortune 100 have a Chief Product Officer (CPO). The key culprit is the lack of clear vision and strategy.

Underperforming Technical Team 104

Underperforming Technical Team AI Technical Review CTO Coach 104

ProfitWell

FEBRUARY 4, 2020

When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. This can range from help with pricing, retention, and churn, as well as providing subscription financial metrics so a customer can see everything that is going on from acquisition all the way through to retention.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

Sales Hacker

DECEMBER 20, 2021

And it culminates in leveraging that understanding to find and deploy the right technology. Greater engagement, for instance, leads to increased retention. It can be easy to get bogged down in features and functionality, but what’s more important is to find a customer training solution that helps you achieve your goals.

Investment 123

Investment Technical Review Underperforming Technical Team Artificial Intelligence 123

OPEXEngine

NOVEMBER 11, 2020

Accurately forecast revenue retention and expansion. In HubSpot’s case, we eventually hired a world-class data science team, but our scoring only improved by a few points,” notes Redbord. You’ll need someone familiar with your data—perhaps a CTO or someone responsible for business operations. Do you have a retention issue?

Startup 91

Startup Scale Systems Review Technical Review 91

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. A technical co-founder or CTO is always a great-to-have at this stage and becomes a must-have as the business scales beyond seed. Market Characteristics ??

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. We chat with Maggie about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Liam Geraghty: Will Larson is the CTO of Calm , the mindfulness app.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Casey Accidental

FEBRUARY 8, 2022

Retention & Engagement. A deep dive on how to understand, measure, and improve retention through activation, engagement, and resurrection. Cross-Functional Growth: Growth Series , Advanced Growth Strategy , Retention & Engagement , Monetization & Pricing , Experimentation & Testing. Retention & Engagement.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Of course, our team is involved to an extent, and we have an external part-time moderator for support. SaaS Community Marketing: 11 stories from software companies.

Marketing 98

Marketing Social Media SaaS New CTO 98

OpenView Labs

JULY 2, 2020

Find out here. The fundamentals of your business model and pricing structure are important to understand, and that knowledge is exactly what you’ll find in this article written by Yay?nlanma Learn how raising prices can actually result in more profitable customers and higher retention rates. nlanma Tarihi of Forseti.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Point Nine Land

JUNE 25, 2019

If you were in Paris to attend SaaStr Europa, went to our CTO meetup , or joined us for our Café Hours , you might be holding one in your hands already (unless you’ve used it to dry your tears ). [link] Two weeks ago we released the 2019 edition of our (in)famous SaaS Funding Napkin.

SaaS 76

SaaS CTO Finance Investment 76

Payrix

OCTOBER 1, 2024

For software companies, this means that every element of their operations, from data retention policies to website security, must be scrutinized and fortified against potential threats. Ian Hillis So, on the topic of the software providers, I’m putting my software, CEO, CPO, CTO hat on. So, think about your IP addresses.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

OPEXEngine

AUGUST 23, 2022

Lauren and Rob reviewed the top R&D KPIs they recommend that SaaS Finance should regularly report on, just like companies track CAC, CLV, CAC ratios, retention rates, and other commercial KPIs. This KPI is managed typically outside of R&D but should be part of overall R&D quality analysis. Financial KPIs.

Outsourcing Services 59

Outsourcing Services Technical Review CTO Coach Software Review 59

Outseta

OCTOBER 15, 2018

The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. The company even took $2.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

ProfitWell

DECEMBER 6, 2019

How many CSMs should you hire? We also have an episode of the ProfitWell Report that looks at the data from almost 2,000 companies to uncover how customer success impacts retention and churn, linked here. We value product marketing to the highest, so we’re always keeping an eye on the PMA’s finds. What is their ROI?

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

ChurnZero

DECEMBER 9, 2022

Traditionally, it’s the chief officer of finance or operations. But promotional paths are a-changing, according to a time-series by Spencer Stuart summarized in Harvard Business Review’s “ Finding the Right CEO.” Find the hardest problems to solve and you will succeed.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Frontegg

NOVEMBER 4, 2021

Despina is one of the most proactive and inspiring PLG experts you can find today. Sam’s growth team at OpenView is helping dozens of companies to elevate their conversion and retention metrics today. #8 Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). Speaker, Writer and Founder of Product-Led Growth Hub.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

Chargify

OCTOBER 4, 2017

A big part of the subscription billing iceberg effect relates to all the nuances you don’t think you’ll need, but find out are necessary to scale. The process to change price points can’t happen in real-time. Control through the revenue lifecycle, from signup to retention, is lacking. Uri Foox, Founder, Zoey.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

ProfitWell

JANUARY 2, 2020

The sales strategy required to win over a small business owner will be drastically different from the strategy required to convince an experienced CTO of your subscription’s value. When you’re just starting out, this information can be difficult to find. Understand what drives success when selling subscriptions.

B2C 52

B2C Subscription Payment Features Payments 52

Mucker Capital

APRIL 6, 2023

You're really getting enough early users to help you validate to achieve a certain level of retention rate. You do a little bit of acquisition and then you have users to work with on retention, activation, monetization, etc. You want to have some users, some customers to help you validate whether your product is solving their problem.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Upscope

MAY 25, 2021

Here's an interview with our CTO on how co-browsing technology works. Upscope can generate a phone support code for customers and you can use that to find that customer's screen and begin screen sharing. This includes: Pass in identities and tags to help you find or sort users. Allow agents to see the remote console.

Development 52

Development Marketplace as a Service New CTO CTO 52

Natalia Luneva

APRIL 30, 2021

SaaS Community Marketing: 13 stories from software companies Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. #1 Of course, our team is involved to an extent, and we have an external part-time moderator for support.

Marketing 40

Marketing Social Media SaaS New CTO 40

SmartKarrot

OCTOBER 18, 2022

Serve as senior-level advocate for all customer issues and provide ongoing management to ensure timely resolution. Direct the hiring, orientation, and training plan for Relationship Management team members as applicable. Nurture key relationships internally – product team, BD team, COO, CTO, etc.

Customer Success 19

Customer Success Sales Hiring CTO Hire New CTO 19

SmartKarrot

OCTOBER 29, 2021

Let’s try to find that out in this write-up. Here is a list of people who I believe are predominantly found in the C-Suite role: Chief Executive Officer Chief Customer Officer Chief Financial Officer Chief Operating Officer Chief Technology Officer.

Customer Success 10

Customer Success Part-Time CTO CTO Scale 10