SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. The key here is knowing what your sales model is. They love SaaS products.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Neil Patel

OCTOBER 25, 2020

Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. Other ways to think about digital agencies are as an outsourced team or in some cases a group of freelancers working together. For instance, if you rely on government contracts or seasonal cycles.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach. See below!

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach. We will write about: 1.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

User Pilot

JULY 27, 2023

Account Managers: They serve as the lead point of contact for all customer account management matters. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

ChurnZero

NOVEMBER 29, 2022

At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. However, I found there were two flaws in our customer management process. First, it felt like I was abandoning my customers and punting them over to our professional services team once they signed a contract. We had the talent.

Customer Success 98

Customer Success Sales Recruiting Technical Review Compensation 98

ProfitWell

AUGUST 18, 2020

It was less than two years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her five-year water heater contract. She called the provider, Reliance, to cancel the remaining two years of her contract so she could purchase her own water heater. Trend 1: The power to switch. 2) CX being subjective.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

SaaStr

JUNE 25, 2019

Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones.

Engineering 184

Engineering Part-Time VPE Sales Hiring Scale 184

SaaStr

FEBRUARY 26, 2019

We wanted to automate research that was being outsourced and then we wanted to take it to the world. And we were about a $50 million sales run rate, but I’d never done a media interview. For the first 10 years when we didn’t do one media interview and we got to 50 million in sales. Jason Lemkin: Oh, I see.

Acquisition 151

Acquisition Sales Recruiting Scale Sales Hiring 151

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. Since then, you’ve spent over 12 years in post-sales leadership. Going through all parts of the customer journey.

Scale 177

Scale Customer Success Sales Hiring Strategy 177

ChurnZero

JANUARY 26, 2021

Sofia Varga, Director of Recruiting. Alan Alda, Manager of Recruitment Marketing. Linda Hale, HR Manager (East). Eli Whitney, HR Manager (Central). Jennifer Cartwright, HR Manager (West). Here are a few examples keeping with our recruiting example: . Executive Sponsor: . Primary Contact(s): .

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

NOVEMBER 30, 2023

Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. In enterprise software, it’s all about contracts, long term contracts. We have 99% customer retention. Nancy Ham : We have over 100% MRR retention. The first thing you bring in your playbook on sales.

Scale 181

Scale SMB VP of Engineering Leadership 181

OpenView Labs

DECEMBER 17, 2019

OpenView’s experts weighed in with their predictions across product, sales, marketing, pricing, corporate development and talent. Product Managers Will Own a KPI. How many of your highest paid team members are in sales? The fact is that a great (albeit expensive) sales rep is worth every penny and has an obvious ROI.

Trends 67

Trends Sales Recruiting Technical Review SaaS 67

Totango

FEBRUARY 26, 2021

Your sales team lands a new customer with great potential. Over the year(s) of their contract term, you resolve every issue quickly. While the product provides many benefits, one that is particularly interesting is it shortens the sales cycle (decreasing time to revenue). Let the data make the sale for you. Lots of it.

Sales Recruiting 63

Sales Recruiting Scale Social Media Technical Review 63

SaaStr

NOVEMBER 21, 2019

So one qualitative is when the customers love the product and the metrics for measure the love is phenomenal engagement, great retention, let them expand dynamics into the customers, growth led by expansion MRR more than the new business MRR, and ideally negative share. That’s also retention and upsell.

New CTO 170

New CTO Sales Hiring B2C CTO Hire 170

CustomerSuccessBox

MAY 9, 2022

While your company can recruit additional Customer Success Managers and improve the customer experience, you’ll also need a Customer Success dashboard that provides revenue insights into every aspect of the customer journey. Hint: there’s a lot more here than what’s in your CRM!) Voice of Customer.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

ProfitWell

DECEMBER 4, 2019

Because SaaS companies provide a service, not a product, accounting for revenue properly can be difficult. When your customer signs the contract and subscribes, you may get some cash up front, but that cash cannot be counted as revenue until you've earned it. Heightened customer retention. Consistent updates. Growth stage.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees. We see a big opportunity here.

Payment Solutions 201

Payment Solutions Pricing Payments Payment Services 201

SmartKarrot

OCTOBER 3, 2022

Develop and demonstrate deep knowledge of their platform and the business processes surrounding retail in-store execution. Recruit, hire, mentor and coach Customer Success team members. Assist with client marketing correspondence (newsletters, campaigns, sales print materials, welcome packets, surveys, etc.).

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Outsourced Development 19

SmartKarrot

SEPTEMBER 9, 2022

Recruit experienced Customer Success Managers, defining the appropriate functional vs. technical profile needed for the customer vertical. Actively participate in the recruiting, interviewing, onboarding, training, and ongoing engagement of team members. Work closely with Account Managers to drive customer renewals.

Sales Recruiting 19

Sales Recruiting Customer Success Technical Review Scale 19

SmartKarrot

APRIL 8, 2022

Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Location: Remote, San Francisco, CA, US.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Outsourced Development 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Focused on defining, achieving, and managing departmental OKRs; results driven.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

JANUARY 12, 2022

Develop a scalable elegant and innovative customer success playbook that sets clients up for success and maximizes the value of BetterUp Care offerings. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes. Develop strategies to create a better customer experience.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Outsourced Development 19

SmartKarrot

SEPTEMBER 5, 2022

Establish strong relationships with BIOVIA R&D and Product management leadership to ensure customer needs are well represented. Recruit, develop and manage team of product experts who deliver high-quality customer support service to customers- Ensure technical software expertise to support products to appropriate levels.

Customer Success 19

Customer Success Sales Recruiting Outsourced Development Retention 19

SmartKarrot

NOVEMBER 25, 2021

Apply here: [link] Role: Director of Customer Success Location: New York, NY, US Organization: Michael Page As a Director of Customer Success, you will manage, develop, recruit, and train staff. Hire, develop, and retain a team of Implementation Consultants and Customer Success Managers across Europe.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

APRIL 22, 2022

Role: Client Success Director – Public Sector Location: Owings Mills, MD, US Organization: CareFirst BlueCross BlueShield As a Client Success Director, you will manage and develop a set of assigned accounts to increase productivity and sales of company products. Hire and develop a Customer Success team as we scale.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

SmartKarrot

JULY 20, 2022

Apply here: [link] Role: Head of Customer Success Location: Remote, United States Organization: Vanta As a Head of Customer Success, you will drive top-notch customer health metrics, resulting in best-in-class rates of retention and expansion via improvements to existing and brand new, systems. Apply here: [link].

Customer Success 3

Customer Success Merchant Services Sales Recruiting Outsourced Development 3

SmartKarrot

OCTOBER 13, 2021

Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Hire, enable, coach, and develop your team of high-performing Wistia experts to align with individual, team, and company goals.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization. testimonials, case studies).

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

JULY 20, 2021

As a Vice President of Customer Success, you will develop Synack’s Customer Support strategy that aligns with the next stage of growth and global customer expansion. Design, hire and manage 24×7 global customer support team implementing Tiers 1, 2, and 3 and building the infrastructure to support the operational model.

Sales Recruiting 10

Sales Recruiting Customer Success Sales Hiring Outsourced Development 10

SmartKarrot

JUNE 7, 2021

Identifying, developing, and maintaining strong relationships with stakeholders at all necessary levels (C-suite, management and functional) within the customer organization to understand and influence their project strategies. Assist the Client Management team with pricing decisions at all stages of the client lifecycle.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Forecasting 10

SmartKarrot

JUNE 25, 2021

Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports. Partner with the CS leaders to recruit, develop, and train their teams. Maximize customer retention metrics.

Development Team Review 10

Development Team Review Customer Success Technical Review Sales Recruiting 10

SmartKarrot

APRIL 21, 2021

Recruit, develop and lead a high-performing team. Director, Customer Success Location: Remote, Chicago, IL, US Organization: Method Recruiting As a Sr. Maintain high levels of customer retention. Accountable for the successful delivery of all clients’ contracted services.

Customer Success 10

Customer Success Sales Recruiting Merchant Services Scale 10

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10