Sales Hacker

SEPTEMBER 24, 2022

Customer onboarding activities. That’s what customer onboarding is all about. A positive onboarding experience will keep customers returning for more and reduce the churn rate. Technical support. Some funnels include an additional stage focused on customer retention and loyalty. Guided tutorials.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

SmartKarrot

JULY 1, 2020

That’s why a client onboarding checklist is mandatory for you to cover every aspect of onboarding with your clients. Onboarding is the phase when you start interacting with your client for the first time. So, let’s get started with the client onboarding checklist. Know your client’s profile. Welcome email.

Onboarding 10

Onboarding Technical Support Customer Success Business Model 10

Frontegg

FEBRUARY 25, 2021

Another important focus of the PLG is the ability for the user to have an AMAZING self-service experience within the product without the need for a dedicated customer-success, technical support or an onboarding specialist to help make it happen.

Sales Hiring 71

Sales Hiring Machine Learning Artificial Intelligence Technical Support 71

CustomerSuccessBox

NOVEMBER 2, 2021

Onboarding. The first step after a sale is successful is onboarding. Free Customer Onboarding Template. Onboarding should be followed up immediately. The longer you delay your onboarding, the more agitated your customer will get. A good practice is to have the onboarding ASAP after the deal is closed.

Customer Success 52

Customer Success Technical Advisors Sales Technical Review 52

Intercom, Inc.

APRIL 20, 2021

It can seem like an impossible balancing act – but customer support operations can help. They need to be able to balance efficiency with a great customer experience , meet rising customer expectations , and keep team morale high , all while ensuring that they don’t blow through their budget or burn out their team.

Scale 156

Scale Customer Support Scaling Headcount 156

SmartKarrot

MAY 17, 2023

By using technical support, customer conversations, and other methods to analyse client demands, the mCase product management team may then be informed of potential enhancements. This includes conducting a root cause analysis on problems. Guiding clients through mCase’s features, benefits, and features.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SaaStr

JULY 24, 2019

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. And then there was technical support. The other things that we’ve done is stand up a proactive support team. Our technical support team is amazing.

Retention 137

Retention VP of Engineering Sales Hiring Scale 137

User Pilot

MARCH 18, 2021

Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups. Once users understand where they can get started and how they can navigate the product, it’s time to launch the onboarding. But what does effective onboarding actually look like?

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Sales Hacker

SEPTEMBER 23, 2021

Channel partners basically onboard other people to sell your product for you. The VAR might purchase a piece of computer hardware and build a specific software application to be sold with it or the VAR might add value by providing technical support, training, or installation to go along with the product to be sold.

Technical Review 103

Technical Review Scale Systems Review Software Review 103

OpenView Labs

MARCH 3, 2020

Better onboarding. Support services or technology. Often, products will have more success when a specific person or workgroup guides the initial product training, onboarding and implementation. That means each CSM must provide a qualitative score of their contact’s functional skills based on their interactions during onboarding.

Customer Success 55

Customer Success Underperforming Technical Team Scale Churn 55

SmartKarrot

JUNE 22, 2022

Deliver world-class technical support through phone, email, chat, and self-service help center content to drive exceptional customer satisfaction (CSAT). As a Director of Customer Success, you will perform customer onboarding and ensure strong adoption and ongoing engagement throughout the customer’s lifetime.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

OpenView Labs

FEBRUARY 24, 2021

The initial team pulled top performers from Technical Support, Account Management, and Sales Development—an intentionally diverse cross section. Guru aligned their go-to-market teams with their customers based on a few factors: Size: Bigger companies had a high-touch model—dedicated account managers and CSM access to tech support.

Scale 56

Scale Technical Support Consulting Engineering 56

User Pilot

APRIL 22, 2024

Technical support. Any help that involves the technical team. Self-service support. To do so, offer support on specific tasks by using an onboarding checklist that triggers a specific template or an interactive walkthrough of that task. Offer task-specific support with Userpilot. Product tutorials.

Strategy 105

Strategy Technical Review AI Search Technical Support 105

SmartKarrot

MAY 15, 2023

answering consumer calls for general inquiries, troubleshooting, and technical support through numerous channels. Plan client meetings and collect the paperwork needed to onboard new clients. Help our onboarding team with the onboarding of new customers. responding to emails from incoming clients.

Customer Success 19

Customer Success Healthcare Outsourced Development Technical Support 19

SmartKarrot

MAY 22, 2023

In order to ensure a seamless and successful installation of our goods or services, assist customers with the onboarding process. To quickly respond to client enquiries, troubleshoot technological problems and work with our technical support team.

Customer Success 19

Customer Success Technical Support Onboarding Retention 19

Chaotic Flow

AUGUST 18, 2015

It might be as simple as an onboarding checklist and a formal meeting with all the relevant parties. Onboard in Real Time. Sales, marketing, customer success, and technical support teams all play critical roles in servicing SaaS customers and driving SaaS business revenue. Onboard in Real Time.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

SmartKarrot

JANUARY 12, 2023

Role: Customer Success Specialist Location: Remote, England, United Kingdom Organization: OpenSolar As a Customer Success Specialist, you will provide direct training and support (web-based) for users of the platform. Conduct sales calls with new users to manage successful onboarding, implementation & support.

Customer Success 19

Customer Success Scale Technical Review Technical Support 19

SmartKarrot

FEBRUARY 15, 2022

Build and lead a team of onboarding, customer training, and account management professionals. Scale onboarding operations and gain efficiencies by refining internal processes and leveraging innovative technologies, tools, and methodologies. Plan timelines for dozens of concurrent projects across a nationwide network of installations.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Scale 19

SmartKarrot

JANUARY 18, 2023

Role: Customer Success Manager Location: Nottingham, England, United Kingdom (Hybrid) Organization: Pacvue As a Customer Success Manager, you will make customers successful by providing high-quality technical support and service. Foster account growth/expansion via new products and markets.

Customer Success 19

Customer Success SMB Technical Support Education 19

SmartKarrot

JUNE 1, 2023

As a Customer Success Specialist, you’ll assist clients with a smooth onboarding process so that our cloud-based products may be implemented successfully. Apply here: [link] Role: Customer Success Specialist Location: Adams Center, NY, United States (On-site) Organization: Skip-Line, LLC.

Customer Success 19

Customer Success Technical Support Travel Cloud 19

SmartKarrot

JUNE 23, 2023

Manage user training, end-user onboarding, and post-live support to make sure everyone is utilising Searchspring to its greatest potential. Work together with the technical support and implementations team to configure our implementation in accordance with customer needs and resolve any problems that customers may be experiencing.

Customer Success 19

Customer Success Consulting Technical Support Retention 19

SmartKarrot

MARCH 21, 2022

Drive Miro product adoption by leading onboarding for new customers and teams. Contribute to team strategy for new customer onboarding and customer growth/renewal to ensure ongoing customer success. Providing clients with an amazing service experience – including – set-up, onboarding, and product adoption.

Customer Success 19

Customer Success Technical Review Technical Support Onboarding 19

FastSpring

SEPTEMBER 16, 2022

That said, it might be helpful to occasionally reach out to FastSpring leaders directly , especially if someone has a business need that doesn’t necessarily involve a technical question about our platform. We have a diverse group of FastSpring experts in the community, not just end-user technical support specialists.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Sr.

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

JANUARY 5, 2023

Contribute technical knowledge and perspective to the customer support team and drive diagnosis and troubleshooting for technical support and user issues. Assist customers in onboarding and clear their confusion or queries. Control resources and utilize assets to achieve qualitative and quantitative targets.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

Sales Hacker

JUNE 14, 2018

Once you select an outsourced sales provider and complete the onboarding process, you can’t assume that the ship will drive itself. While it’s true that you’ll save a lot of onboarding time by plugging in an as-a-service sales team, the process isn’t turnkey. 3) Do Play An Active Role In The Partnership. That’s a recipe for failure.

Outsourcing Services 59

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 59

SmartKarrot

NOVEMBER 22, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Twingate As a Customer Success Manager, you will own post-sales relationships with current customers from onboarding to securing renewals. Work with Customer Success Lead to create engagement plan for medium-low touch customers.

Customer Success 19

Customer Success Technical Review Technical Support Consulting 19

SmartKarrot

JUNE 9, 2022

Apply here: [link] Role: Head of Customer Success Location: London, England, United Kingdom (On-site) Organization: Wilson Grey As a Customer Success Director, you will take ownership of the customer journey from end-to-end (onboarding to renewal to growth). Provide technical support for customers.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

JANUARY 17, 2023

Starting with onboarding and continued follow-up with business reviews. You will collaborate with the technical support, R&D, product and other internal teams. Upsell services and continue to prove company value to customers. Ensure execution of the customer journey.

Customer Success 19

Customer Success Sales Hiring Technical Review Systems Review 19

SmartKarrot

APRIL 18, 2023

Take charge of customer service issues by working with the engineering and technical support teams to make sure they are handled quickly and with a high level of satisfaction. To achieve optimal utilisation, value, retention, and growth, assist consumers during onboarding, including initial setup and training.

Technical Advisors 19

Technical Advisors Outsourcing Services Customer Success Outsourced Development 19

Neil Patel

JULY 12, 2021

Pricing starts at $150 per month for unlimited emails, SMS, tracking, and technical support. Their Premium plan costs $995 a month and includes all the basic features plus dedicated customer service rep, onboarding, HIPPPA compliance, and premium tech support.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

ChurnZero

OCTOBER 20, 2020

The types of services can be one time (for e.g. implementation, training, workshop) or can be ongoing (for e.g. ongoing training program, technical support services). Services or usually called Professional Services are services provided to customers that have a clear timeline, outcome and value definition.

Customer Success 52

Customer Success Scale Consulting Technical Support 52

SmartKarrot

APRIL 3, 2023

Handle client accounts, including new client onboarding, new client training, and ongoing client assistance. Collaborate with the account management team to deliver superior technical support. Develop trusting relationships with our clients and cooperate with them to spot areas for growth.

Customer Success 19

Customer Success Technical Support Consulting AI 19

SmartKarrot

SEPTEMBER 23, 2022

Improve the processes to coordinate with technical support and services team to drive overall customer health. Liaise with supporting teams (technical support, professional services, billing, and more) on behalf of the clients. Develop and implement repeatable processes for customer management. Apply here: [link].

Customer Success 15

Customer Success Sales Hiring Travel Technical Support 15

SmartKarrot

APRIL 6, 2021

Manage customer service team and technical support team to ensure high-quality interactions and timely resolutions to issues. Oversee Technical Support and deployment processes to improve performance. Develop and maintain client relationships to help drive revenue growth. Train users on the software.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

NOVEMBER 9, 2022

Assist with the coordination of customer onboarding and help the implementation team define critical success criteria that correlate directly to the pain points described in the sales process. Working closely with the sales team to assist with customer renewals. Apply here: [link].

Customer Success 19

Customer Success Sales Hiring Technical Review Consulting 19

SmartKarrot

OCTOBER 13, 2022

Onboard the customers as efficiently and as quickly as possible, making sure they have everything they need to get their Speechmatics journey up and running.? Keeping in close contact with your customers to discuss all things speech, drive customer objectives, facilitate and run workshops.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19