FastSpring

MARCH 20, 2023

New Welcome Dashboard and Onboarding Experience For Free Trials In an effort to improve the onboarding experience of new sellers and to deliver more valuable information to our existing sellers, we’ve launched a new version of our welcome dashboard. Want to get started? Sign up for free today.

User Experience 113

User Experience Merchant Services Payment Methods Payments 113

USIO

JANUARY 30, 2024

Developer-Friendly APIs: Easy-to-use APIs that developers can integrate into websites, mobile apps, or other platforms to enable seamless payment processing. Subscription and Recurring Payments: Support for subscription-based models, allowing businesses to set up recurring billing for services or products.

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

User Pilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

User Experience 98

User Experience Underperforming Technical Team Scale SaaS 98

How To Buy Saas

MAY 29, 2025

Typical business applications include: Back-Office Automation: AP/AR processing, invoicing, and HR onboarding can be fully automated. AI reads invoices, approves payments, and flags anomalies without human intervention. For example, automating invoice processing often cuts manual workloads by 70% or more.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

JANUARY 2, 2025

Its purpose is to collect data necessary to personalize the onboarding experience by highlighting relevant features or resources for each user type. Its purpose is to measure how easy it is for users to complete key actions and identify areas for improvement in the user experience.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding.

Onboarding 105

Onboarding Strategy Social Media Churn 105

USIO

MAY 24, 2024

Choosing the right payment gateway is a crucial decision for any SaaS (Software as a Service) business or ISV. This decision impacts your cash flow, user experience, and even your company’s reputation. With so many options available, it can be overwhelming to decide which payment gateway best suits your needs.

Payment Services 130

Payment Services Merchant Services SaaS Payments Payments 130

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

Stax

MARCH 15, 2025

With SaaS billing systems, you can offer your merchants multiple tools for their own subscription services, including standard subscription models with recurring subscriptions and subscription management, they can also automate payments, or even feature more complex billing plans.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

OCTOBER 19, 2024

Set up in-app surveys to capture feedback at crucial moments, such as during onboarding or after specific feature usage. Use segmentation tools to filter responses by user behavior, demographics, or other custom criteria. Segment your audience by criteria like customer lifecycle stage, product usage, or subscription plans.

Software Review 105

Software Review Technical Review Software B2C 105

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. Churn is the percentage of customers that end their subscriptions within a certain amount of time. Churn rate. Activation rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Stax

JANUARY 17, 2024

Instead of going through a third-party payment gateway, your ACH PayFac will allow the use of its own platform to process your payments. Most ACH PayFacs offer instant onboarding , making it quick and easy for merchants to start accepting payments. This provides an additional layer of security.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. The product, sales, marketing, and CS teams all play a role in the onboarding concerto.

Onboarding 98

Onboarding Technical Review Strategy Software Review 98

Intercom, Inc.

JANUARY 16, 2020

“We decided to switch to a team based subscription model which became a huge driver for our growth back in the day. Now we see that this has become a huge trend across SaaS” Andrey: One of the biggest examples of this for us was moving from personal subscription to a team subscription. This was back in about 2015.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

User Pilot

SEPTEMBER 21, 2023

It involves collecting and analyzing user data, from website visits, page views, clicks, and purchases, to in-app behavior like feature usage and navigation, in order to identify patterns and trends. This information can then be used to improve the user experience, optimize in-app flows , and boost retention.

Payment Features 105

Payment Features Customer Lifetime Value User Experience Churn 105

Payrix

JANUARY 30, 2024

Misty Novich VP of Payment Solutions, Neon One Realizing revenue potential Before partnering with Payrix, Neon One was juggling multiple payment partners with poor customer support and technology too cumbersome for their clients to navigate. Get started today.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

User Pilot

AUGUST 6, 2024

Activation : The goal at this stage is to ensure users have a positive first experience with your product and adopt it quickly. Measure your success by monitoring metrics like activation rate, time to value , and onboarding completion rate. This involves upselling , cross-selling , and ensuring continuous subscription renewals.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

User Pilot

FEBRUARY 14, 2024

The Stripe<>Salesforce integration synchronizes payment data between Stripe and Salesforce, allowing for the management of subscriptions, invoices, and payment analytics directly within Salesforce. It allows businesses to accept payments in multiple currencies, supporting a wide range of payment methods.

Payments 105

Payments Payment Services Payment Methods Payment Solutions 105

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

User Pilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. TL;DR In-app events are actions users take inside your products. Track events in Userpilot.

Payment Solutions 105

Payment Solutions SaaS Payments Payments User Experience 105

USIO

JUNE 28, 2024

users include: Seamless Integration: Effortlessly integrate Usio payment processing capabilities into ues.io Simplified Onboarding: Get merchants up and running quickly with Usio automated onboarding process, eliminating the need for additional staff. Key benefits for ues.io applications using a single API.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130

User Pilot

AUGUST 26, 2024

You import your software subscriptions and can monitor all your spending, approve purchases, automate renewals, and control access from one place. Cledara needed an onboarding tool that would support its growing customer base and after considering other tools, they chose Userpilot. Book the demo! The consequence?

Software Review 104

Software Review Engagement Sales Hiring AI Search 104

FastSpring

APRIL 1, 2021

It provides insights into product functionality and onboarding. For example, if you’re getting tons of trial users, but only a small percentage of those trials are converting, there may be an issue with how your trial is set up or how your product delivers on its promise. Or maybe the onboarding process is too complicated.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

User Pilot

DECEMBER 4, 2023

SaaS companies track funnel drop-off points to improve free trial to paid conversion rates, user experience and retention , and expansion revenue. As users move through the journey stages, it’s not uncommon to encounter points where a substantial number of them drop off. Book a demo to learn more.

SaaS 98

SaaS User Experience Onboarding Retention 98

User Pilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

User Experience 105

User Experience Payment Features Engagement Trends 105

User Pilot

MAY 31, 2025

Custom bots and automations: Intercom lets you create bots and automated workflows that answer common user questions, qualify leads, and even route complex queries to the right human agent. The product really has a good user experience for the end-user. Building workflows in Intercom. Source: GetApp.

Mobile 69

Mobile Software Review Pricing Underperforming Technical Team 69

User Pilot

APRIL 30, 2024

Netflix offers personalized video recommendations, multiple profiles, and offline viewing for a high-quality streaming experience globally. Appcues enhances user onboarding, adoption , and retention with targeted walkthroughs, in-app messaging, and feature adoption tools. You don’t handle maintenance or updates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

User Pilot

NOVEMBER 28, 2022

Customer churn occurs when customers cancel their subscription to a product or service. A churned user matters because it’s harmful to growth. For one, churned users leave negative reviews. First, you may have failed to onboard new customers and deliver value. Here’s why: Churned users leave negative reviews.

Churn 98

Churn Software Review SaaS User Experience 98

FastSpring

JUNE 3, 2021

If you’re looking to convert more free trial and freemium users, focusing on marketing and user experience is the way to go. Let’s explore a few solutions for 4 of the most common reasons trial users churn. But sometimes we need to jump out of the data and focus on user experience. And why wouldn’t we?

Onboarding 148

Onboarding Pricing Churn User Experience 148

FastSpring

NOVEMBER 9, 2023

Enhance the user experience : Make it easy for customers to find products, navigate through the website, and complete the checkout process. customers or their tax ID for customers in other countries to process the tax refunds and/or apply tax exemption to subscriptions. Customized by you, hosted by FastSpring. Explore the Walls.io

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Monitor checklist engagement in Userpilot.

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

Totango

AUGUST 11, 2022

Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. In-app sessions and user experience. Subscription renewals. Examples include: Search engine queries and ads.

Technical Review 113

Technical Review Social Media Software Review Onboarding 113

User Pilot

AUGUST 26, 2024

Product data capture is essential for SaaS companies looking to understand user behavior, optimize user experiences, and drive product growth. Personalize user experiences : Like most SaaS tools, your product likely attracts diverse users with varying needs. Capture user sessions with Hotjar.

Outsourcing Services 105

Outsourcing Services Data Underperforming Technical Team Software Review 105

User Pilot

JULY 31, 2024

The user activation rate measures the percentage of users taking a key action that signifies gaining value from the product. TTV ( Time to Value ) measures how quickly a new user gains value from your product. The core feature adoption rate measures the percentage of users who engage with your product’s main features.

Metrics 104

Metrics Customer Lifetime Value Onboarding Acquisition 104

Intercom, Inc.

NOVEMBER 7, 2019

So virtual cards to help you buy a new subscription or do a new digital marketing advertising campaign on LinkedIn. Recently, we launched a full invoice management system where you can process an invoice, getting it approved and paid in the same system. This is how, for example, we came up with end-qualification stage criteria.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162