User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Come up with product and new feature ideas.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Frontegg

OCTOBER 14, 2020

Frontegg provides a set of pre-built, essential SaaS product capabilities that easily integrate within any new or existing SaaS application. Connectivity and Integrations Experience through in-app notification center and third-party app integrations.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

SaaStr

JUNE 16, 2022

Miguel Carranza, CTO at RevenueCat, shares ten learnings from firsthand experience in architecting an API & SDK that is currently on 5,000+ apps and has seen 3x growth Year-over-Year. . The first one, like any other product, is the user experience. Part 1: Developer Experience. What makes a great API?

CTO Hire 218

CTO Hire New CTO CTO Scaling 218

Intercom, Inc.

NOVEMBER 24, 2020

We put a lot of emphasis on the user experience and trying to make the onboarding as easy as possible and not time-consuming or complicated,” Chris says. At Klaus, customer support begins directly within the platform. “We

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Frontegg

NOVEMBER 4, 2021

Despite being extremely busy, Ramli is always open to new ideas and collaboration offers. #5 She understands the importance of having a compelling user interface and having a dynamic PLG strategy in today’s uber-competitive SaaS space. Co-Founder and CTO at Gainsight (Former GVP of Engineering at Marketo). 8 – Mickey Alon.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

Point Nine Land

SEPTEMBER 7, 2021

There are several reasons for this line of thought: The US is by far the largest market, it’s relatively homogenous (compared with Europe), and it’s where you’ll find most early adopters of new technology. So the thinking is that whoever wins in the US will be able to get big much faster and can eventually use that scale to conquer Europe.

Venture Capital 52

Venture Capital New CTO Scale CTO 52

SmartKarrot

APRIL 12, 2022

As businesses and requirements evolved, more titles such as the CMO – chief marketing officer, CTO/CIO – chief technology/information officer, CHRO – chief human resources officer, and CSO – chief sales/business development officer emerged. All thanks to the new people and newer titles emerging in the C-Suite. Chief Inclusion Officer.

New CTO 10

New CTO Finance CTO User Experience 10

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. For example, before releasing/starting to develop a new feature, we run it by our community first.

Marketing 98

Marketing Social Media SaaS New CTO 98

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers. Will Larson , CTO of Calm.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaSHolic

MAY 5, 2023

The cost of capital has gone up, and digital markets have returned to normal market sizes, leading to a new environment of lower valuations and less money in the market. Responsible tech in an era of hostile tech Rebecca Parsons, CTO (Thoughtworks.) Web Summit Rio, day 3. O post Web Summit Rio 2023: Summary of days 2, 3, 4.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Intercom, Inc.

APRIL 19, 2018

We need to make sure the vast majority of our engineering time is spent building things that provide unique value and a great user experience for our customers – helping them solve the problems that they face. Ciaran, our CTO , came up with this magical line. Can you describe our standards technologies?

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They often superimpose it on the new company they’ve joined.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Crafty CTO

APRIL 23, 2024

Yikes—imagine conversations with end users that begin “OK, first, open a terminal, then run this command …”—not the user experience we’re going for. In other words, a whole new set of systems just to get secure, compliant SSH. This is where Tailscale SSH shines.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) AWS Underperforming Technical Team ECS (Elastic Container Service) 40

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. I would also encourage you as a new executive to have a separate executive coach. I had all the goods, but I hadn’t done it. Steve Gladis is my executive coach.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

APRIL 4, 2019

Do you have a great user experience for my workforce, my IT ops, and possibly up-and-coming dev ops teams. In the last two years there have been so many new services around security, around machine learning that literally did not exist. Who are the new developers? How can you automate? So the conversation is changing.

Cloud 172

Cloud Scale Trends Machine Learning 172

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. What to tackle first as a new leader.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

JANUARY 10, 2020

With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. We need to hire this new head of sales, who’s going to come in and change the way that we’re going to market. Yep, we did that.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

CloudGeometry

JULY 8, 2021

What starts as an easy hack for a new feature that accesses the database directly sprawls quickly into reads and writes that conflict with all kinds existing functions. and onboarding new customers. The User Stories at the core of Agile/Scrum development style are essential for translating customer intent into feature development.

Well Architected Framework 130

Well Architected Framework CTO Hire Payment Methods Payment Solutions 130

Mucker Capital

APRIL 6, 2023

As an individual user, I have absolutely no interest in using this product myself or testing it out. So this type of product is a little bit harder to build a PLG motion based on the freemium user base. If you're generating something that's brand new, like a brand new category, nobody understands about it.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

Neil Patel

JULY 7, 2021

Is it something we just have to continually improve and build on as new opportunities roll out? When a customer has a great experience with you, they are more likely to come back and buy again. As new options roll out, keeping customer experiences seamless and continuous across all digital platforms grows is highly important.

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

SaaStr

OCTOBER 16, 2020

Why does Paul believe that the builders are the new pro athletes? People are struggling ,as well as organizations, obviously, but they’re also super willing and keen to try new things to improve how they work. In a COVID world, where employee appetite is actually pretty high to try new tools. How will their comp change?

CTO Coach 182

CTO Coach Sales Hiring Software Review CTO Hire 182

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

Technical Review 199

Technical Review Scale Underperforming Technical Team Software Review 199

Intercom, Inc.

JUNE 14, 2018

Laura Klein: Since the mid ’90s, I’ve done research, I’ve been an engineer, I’ve done user experience design, and now I do product management. For example, I can give input on the data base schema if I want to, or if I have a strong opinion, but the CTO or the tech lead makes that final call.

VP of Engineering 190

VP of Engineering Underperforming Technical Team CTO Coach New CTO 190

SaaStr

FEBRUARY 16, 2024

Alex Kayyal and Julie Kainz, Partners at Lightspeed, shared at SaaStr Annual a framework they developed around how to think about this new era of Artificial Intelligence in SaaS, what opportunities are out there for startups, and how to think about incumbents. CRM wasn’t a new category, but they were done on-premise.

AI 222

AI Artificial Intelligence Healthcare New CTO 222

Andreessen Horowitz

MARCH 20, 2024

And so, the thing that was really new about LLMs was the ability to, at extremely low cost, generate an answer instantly to any question. Adam: And so, based on all that, we landed on building Poe as a new chat-oriented AI product. We thought about, [as Quora] , what is the role that we’re going to play in this new world with AI?

AI Search 142

AI Search AI Artificial Intelligence Scale 142