ProfitWell

APRIL 10, 2020

They’ve hosted two talks thus far, and on tap for Monday we see the SaaS CFO Founder Ben Murray, to talk cash flow analysis, scenario analysis, and metrics to delve into. Here’s just a portion of what they’re doing right now : Launching hyper-focused webinars on topics that need to be discussed today—like thinking sustainably (i.e.,

Subscription 59

Subscription Payment Features Sales Recruiting Finance 59

SmartKarrot

OCTOBER 18, 2021

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Recruitment, management, and development of all Customer Success staff in the US region. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

SmartKarrot

JANUARY 6, 2023

Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Technical Advisors Technical Review 19

Intercom, Inc.

APRIL 18, 2019

“In that same spirit, I think that that we wanted to do the same for the customer success industry, webinars, all that sort of stuff, building kind of a partner ecosystem around us. Though he had experience in recruiting, sales and product, marketing was new ground for him. They loved that one webinar.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Chart Mogul

FEBRUARY 25, 2021

Our founders are huge believers in starting with why, and I had zero chance of getting buy-in without a clear articulation of why we were doing this, a short and medium-term strategy, and some clearly defined success metrics. We also made a firm decision to ban our sales team from the community. Recruitment. I use Lu.ma

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

ChurnZero

MAY 10, 2019

This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. Upcoming Webinar. – Learn more about customer health, the key health metric and how to use your customer scores to stay healthy in the long run. Is It Time Your Customers Got a Health Check Up?

Technology 74

Technology Customer Success Sales Recruiting Sales Hiring 74

SaaStr

NOVEMBER 28, 2019

And so again we would just have added to more kind of friction in the sales cycle and there was a whole video long sales cycle. And then I think the other one was a bit harder because we made a transition from perpetual to subscription, which kind of screws up all your metrics. We opened a small sales office in Wework.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

ChurnZero

APRIL 26, 2019

Whether dealing with onboarding or recruitment, every HR department hopes for a smooth and well-defined employee experience. A successful HR manager leverages metrics to forecast, track and report on new employee onboarding. Even if you lack an HR team, consider what metrics can be applied to a newly onboarded employee.

Onboarding 58

Onboarding Sales Recruiting Scale Sales Hiring 58

ChurnZero

MARCH 11, 2020

I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. From these discussions, we were able to gain incredible insights into the root causes of customer churn that informed our strategy from marketing and sales through product and service delivery.

Churn 52

Churn Scale Sales Recruiting Sales Hiring 52

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting SMB Forecasting 19

SmartKarrot

OCTOBER 19, 2022

Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Training (on and off site), onboarding new users, and managing technical requests and queries. Work with the sales team to develop in-depth analytical account plans providing input on communication strategy and usage statistics.

Customer Success 19

Customer Success Merchant Services Sales Recruiting Technical Review 19

SmartKarrot

MARCH 21, 2023

Lead a group of customer success managers and make sure they are working towards the same goals. Metrics for customer success should be measured and analysed to find areas for improvement. Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

OCTOBER 13, 2021

Define and own the customer lifecycle map for the customers, engaging with both the sales and product teams to develop key client touchpoints and track outcomes for optimal engagement. Define operating metrics for the team, including goals, KPIs, and tracking systems. Improve both customer-facing and internal processes.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

ChurnZero

NOVEMBER 15, 2019

To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. No worries if you missed the webinar, you can view it on-demand here. As CS, we have a really close relationship with our sales managers.

Customer Success 40

Customer Success Sales Recruiting Scale Technical Review 40

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 176

Travel Marketing Scale Outsourcing Services 176

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

SmartKarrot

JUNE 25, 2021

Partner with the CS leaders to recruit, develop, and train their teams. Apply here: [link] Role: Enterprise Customer Success Manager (UK&I) Location: London, England, United Kingdom Organization: Miro As an Enterprise Customer Success Manager, you will manage a portfolio of roughly 75 Enterprise customers.

Development Team Review 10

Development Team Review Customer Success Technical Review Sales Recruiting 10

SmartKarrot

JUNE 15, 2021

Recruit, develop and motivate talented Customer Success team members who bring a customer-centric view to their everyday interactions. Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results.

Customer Success 10

Customer Success Sales Recruiting Systems Review Innovation 10

SmartKarrot

JANUARY 20, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Lockstep As a Vice President of Customer Success, you will manage all aspects of the Customer Success team at Lockstep. Build, recruit, retain, and grow a team of great customer success representatives.

VP of Engineering 10

VP of Engineering Customer Success Sales Recruiting Payment Services 10

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

MAY 10, 2021

Role: Customer Success Manager – Strategic Location: Remote, United States Organization: Premier Group Recruitment As a Customer Success Manager, you will be actively serving a portfolio of assigned North American accounts including major consumer, prosumer, and B2B brands. to increase their utilization features.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SaaStr

OCTOBER 12, 2020

SImple tips to Do Better in Q4 With What You Already Have: – Drive Down Churn – Drive Up NPS – Be More Grateful – Zoom with 10 Customers a Week – Promote Your Star(s) – Less Spam, more ABM – Weekly Webinar – Improve Lead Routing – Improve Lead Scoring – Talk to Every Prospect.

Sales Recruiting 346

Sales Recruiting Sales Hiring Churn Onboarding 346

Tom Tunguz

OCTOBER 24, 2021

I imagine everyone at this point has used a Zoom Webinar, so we don’t need a full demo, but just so you know, please use the chat to connect with your fellow attendees. I wouldn’t say I have an exact metric, but-. But we’re so thrilled to have her join with Tomasz. She’s got an English degree and an MBA.

CTO Coach 129

CTO Coach Sales Hiring Sales Recruiting CTO Hire 129

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85

SaaStr

NOVEMBER 12, 2019

I started a software company in college to make it easy to update websites called Content Management Software Now, and I had this idea for Pardot, I wanted to make it easy for marketers to run campaigns online and measure their results. SalesLoft, why was that Pardot, I tried to recruit this guy, Kyle Porter, to come run sales at Pardot.

Sales Recruiting 164

Sales Recruiting Scale Outsourcing Services Sales Hiring 164

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

Sales Hacker

JANUARY 23, 2018

Before we get into our 2017 recap and 2018 road map, I wanted to provide some quick background on how Sales Hacker came to be. How It All Began: The Story of Sales Hacker. I can’t believe it’s been 4 years since we threw our first Sales Hacker Conference in September of 2013. 2014: Full Time on Sales Hacker.

Sales Recruiting 92

Sales Recruiting Scale Sales Hiring Sales 92

SmartKarrot

AUGUST 5, 2022

Role: Senior Customer Success Director Location: Remote, New York, NY, US Organization: Three Pillars Recruiting As a Senior Customer Success Director, you will manage and handle daily deployment, maintenance, quality assurance, and digital marketing analytics requirements. Manage, lead and design new programs to achieve KPIs.

Customer Success 3

Customer Success Sales Recruiting Scale Payment Services 3

SaaStr

JULY 15, 2022

That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them. And each of those webinars will probably produce at least one customer if you do it every single week in scale. Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales.

Scale 244

Scale Outsourcing Services Sales Hiring VP of Engineering 244

SmartKarrot

JANUARY 18, 2022

Establish strong relationships with BIOVIA R&D and Product management leadership to ensure customer needs are well represented. Recruit, develop and manage a team of product experts who deliver high-quality customer support service to customers- Ensure technical software expertise to support products to appropriate levels.

Customer Success 3

Customer Success Sales Recruiting Onboarding Customer Support 3

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. Byron gave a great example with Toast, one of my favorite portfolio companies. That’s your CAC.

Sales Hiring 158

Sales Hiring Scale Payments Cloud 158

Sales Hacker

JULY 8, 2019

All sales organizations look for an edge. More refined sales strategies and tactics. Every sales organization would welcome an increase in all three of those metrics. Recruiting from a diverse pool of candidates means a more qualified workforce. It’s a constant battle. Improved incentives. Better training.

Sales Recruiting 63

Sales Recruiting Sales Leadership Education 63

Sales Hacker

DECEMBER 8, 2017

The race to the 2017 finish line is in full throttle – While last minute closed deals are still trickling in, B2B organizations are researching how to shape next year’s sales strategy to align with the top sales trends that are expected to emerge in 2018. Top 2018 Sales Trends & Predictions – Strategic Headlines.

Scale 96

Scale Technical Review Outsourcing Services Sales Hiring 96

SaaStr

NOVEMBER 19, 2019

Then I went over to the sales department. The demo is the sale and we close everybody in month. Heidi Jannenga : When we’ve again, first started going out and looking for funding, everybody wants to amplify your sales strategy. The first thing you bring in your playbook on sales. We schedule a demo in the same day.

Scale 169

Scale SMB VP of Engineering Leadership 169

Sales Hacker

JANUARY 24, 2018

In this mega guide, I’ll breakdown 31 different lead generation techniques you can use to supercharge your sales pipeline almost immediately. Two of which are currently sales and marketing. I’m in control of every step of the sales process – from awareness to decision making. Why am I sharing this?

Sales Recruiting 84

Sales Recruiting Sales Underperforming Technical Team Social Media 84

SmartKarrot

SEPTEMBER 15, 2021

The recently conducted customer success webinars, specifically “CS Disasters and How to Avoid Them,” have been trending and impacting the CS industry more than ever. Now, if you are looking at that versus the sales or product-led organizations, I suppose the ROI attached to that is pretty long-term. Companies are metrics-driven.

Customer Success 21

Customer Success Technical Review Development Team Review Systems Review 21

Sales Hacker

NOVEMBER 10, 2020

Subscribe to the Sales Hacker Podcast. If RFPs are slowing down your sales team, you need to check out Loopio. The platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, previously, absolutely unthinkable.

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74