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In this session of SaaStr Workshop Wednesdays, the Managing Director & Head of Growth Equity at OMERS Growth Equity, Mark Shulgan, shares advice for focusing on the fundamentals and keeping profitability at the forefront. SaaStr Workshop Wednesdays are LIVE every Wednesday. So how can you tell if you’re on the right track?
As it stands, sophisticated and aggressive PPC marketers will eventually hit the ceiling price for a click, forcing them to find operationalefficiencies and higher conversion rates to improve their margins. The Essential Metrics PPC Marketers Need to Track. Focus on the Right PPC Metrics to Beat Your Competition.
Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m.
Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operationalefficiency. The Shortcomings of Revenue-Based Ratios Sizing CSM-to-account ratios based on revenue metrics is an exclusively inward-looking perspective. Identify success stories to drive advocacy.
In one retail example, a CEO might use an AI tool to draft a summary of key performance metrics or ask a virtual assistant to highlight emerging market trends. Intelligent Automation for OperationalEfficiency Intelligent automation blends robotic process automation (RPA) with AI to streamline complex workflows.
The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent. We ran a workshop called “The Intercom Way.” The workshop was for product and engineering folks, and it was a two-day affair. They have to change how they work.
Those who are uncomfortable working in ambiguous, evolving environments or lack experience in data analysis and metric-driven product decisions. You ideally have 4-8 years of relevant work experience: growth product management with potentially some adjacent experience in a data-centric role (data science, strategy, and operations, etc).
Data quality impacts various aspects of a business, from customer satisfaction to operationalefficiency. Training programs and workshops can help improve data literacy. Organizations should implement metrics and dashboards to track data quality over time. How to measure data quality?
Defining time to value and why it’s important in SaaS Let’s start off with making sure we have a common understanding on this key metric. Using a drag and drop approach, your team member uses simple IF/THEN logic to build the workflows that maximize operationalefficiency, scale IT impact, and deliver a quick time to value.
Continue Learning and Networking : Stay updated on the latest best practices and trends in customer service by reading industry publications, attending workshops, and participating in webinars. It covers leadership, service strategy, and operationalefficiency. How to measure customer advocacy? How to act as a client advocate?
In order to reduce negative effects on customer happiness, operationalefficiency, and scale, assist in identifying, prioritising, communicating, and driving resolution of essential issues and hazards. Supplying comments on the design of new system requirements, operational procedures, and financial investments.
Promote user adoption through a variety of touchpoints, such as workshops, product roadmap discussions, training, and forming connections with a number of champions and power users. Promote a culture and metrics centered on customer satisfaction and responsiveness.
Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operateefficiently. Driving the customer’s business transformation and operational excellence. Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics.
Sam Blond and Jason Lemkin joined together for a live SaaStr Workshop Wednesday looking at what has and what hasn’t changed in 2025 in GTM in general and in the age of AI. This went against the conventional wisdom in enterprise AI companies that were racing to implement AI-powered sales tools. Will AI Be Any Different?
Employee Feedback Integration: Gather insights from teams using AI to improve usability, efficiency, and decision support. AI Accuracy & Reliability Metrics: Track error rates, precision, recall, and model drift to maintain AI reliability. Customer Value Metrics: Measure AIs impact on satisfaction, retention, and revenue growth.
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