Sales Hacker

MARCH 29, 2021

RevOps has grown in importance as SaaS products have continued to proliferate and organizations have recognized the importance of good data, efficient workflows, and ensuring cross-department collaboration. The growing role of partnerships in driving revenue. Businesses are continuing to streamline their purchasing.

Payments 101

Payments SaaS Payments Payment Solutions Payment Services 101

SaaStr

FEBRUARY 24, 2021

Upwork is one of those products and marketplaces many of us use all the time — including Team SaaStr — but we don’t often see discussing that much as a public SaaS / Cloud company. I would have expected lower than 100% net revenue retention from Upwork, given that much of the spend can be episodic.

Marketplace as a Service 263

Marketplace as a Service SMB Cloud Enterprise 263

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Scaling Revenue in 2022: What’s the Same and What’s Different? If you haven’t already, sign up here for tickets before we sell out.

Scale 250

Scale Sales Hiring Marketplace as a Service B2B 250

SaaStr

NOVEMBER 21, 2022

Wherever you are in your revenue journey, adopting certain growth strategies can help you keep growing fast. An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Let’s examine how an ICP focus has helped two businesses win in a competitive marketplace. .

Payments 184

Payments Payment Methods Embedded Payments Scale 184

SaaStr

FEBRUARY 25, 2020

This post will walk you through what SaaS companies need to know about sales tax compliance, how to know when and from which customers you should collect sales tax, and best of all, how to automate sales tax so you can check “Do something about sales tax” off your to-do list once and for all. Why is sales tax such a pain for SaaS companies?

Merchant Services 181

Merchant Services Scale Technical Review Sales Hiring 181

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. ” At this point we were offering the service for free.

Scale 167

Scale Sales Recruiting Scaling SaaS Payments 167

FastSpring

APRIL 7, 2022

Learn more about how FastSpring helps SaaS and software companies collect and remit taxes globally or localize and accept global payments. Messente is a global messaging SaaS that helps companies send SMS messages and PIN codes in countries around the world. How Messente scaled with no funding. What Is Messente?

SaaS Payments 138

SaaS Payments Technical Advisors Payment Services Payments 138

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. You can create whatever combined word you’d like for that to be the case.

Payments 126

Payments Scale Scaling Revenue 126

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 52

Marketplace as a Service Business Model SaaS Payments Payments 52

OPEXEngine

MAY 18, 2021

We’ve talked to dozens of our SaaS customers, as well as investors to learn more about what is happening with these key metrics. SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

FastSpring

NOVEMBER 18, 2020

For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store. Is it safe? Let’s go ??.

Payment Methods 136

Payment Methods Payment Solutions Merchant Services SaaS Payments 136

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first).

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics. Enterprise.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Tom Tunguz

AUGUST 2, 2016

Channel distribution represents one of the biggest and most important changes in customers acquisition for SMB SaaS startups in quite a while. IBM, Intel, Cisco and their kin generate more than 80% of their revenues through a universe of resellers and distributors. It’s the most successful SMB SaaS acquisition channel ever built.

Outsourcing Services 110

Outsourcing Services SMB Acquisition Scale 110

SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 189

Software Review Scale Technical Review SaaS 189

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

User Pilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. What are growth initiatives?

Acquisition 105

Acquisition Scale Marketplace as a Service Onboarding 105

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

FEBRUARY 9, 2021

With that in mind, we’re going to detail captive pricing below, with an eye towards how it also plays a part in SaaS platforms and products. How Captive Product Pricing Works in SaaS. A SaaS provider must always be sensitive to a typical customer’s set of use cases. Three Saas Captive Product Examples.

Pricing 82

Pricing SaaS Payments Payments Payment Methods 82

SaaStr

MARCH 16, 2022

Revenue up 91%, Customer Count Up “Just” 34%. As part of going upmarket, Monday’s 10+ seat customers are now 72% of total revenue, up from 63% just a year ago. SaaS companies go cash-flow positive and then profitable at different stages. Almost $400,000 in revenue per employee. year-over-year.

Marketplace as a Service 58

Marketplace as a Service Technical Review Scaling Revenue 58

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Neil Patel

NOVEMBER 9, 2020

Micro startup acquisitions are a move away from buying businesses with established products or even proven revenue streams. These acquisitions, which focus more on scope than scale, accounted for 90% of tech deals in 2019 , which is a 40% increase from 2015. Micro Acquire is a marketplace that connects startups to buyers.

Technical Review 144

Technical Review Payment Methods Acquisition Development Team Review 144

FastSpring

FEBRUARY 9, 2021

With that in mind, we’re going to detail captive pricing below, with an eye towards how it also plays a part in SaaS platforms and products. How Captive Product Pricing Works in SaaS. A SaaS provider must always be sensitive to a typical customer’s set of use cases. Three Saas Captive Product Examples.

Pricing 78

Pricing SaaS Payments Payments Payment Methods 78

Valuize Consulting

MARCH 24, 2022

This concerning reality can result in a siloed and misaligned organizational ecosystem, and could be preventing your business from delivering a customer journey that seamlessly takes your customers from acquisition to expansion and accelerates Net Revenue Retention. Build Your Hierarchy With Input From Your Customer-Facing Teams.

Revenue 52

Revenue Scale Marketplace as a Service Customer Success 52

OpenView Labs

APRIL 7, 2021

We’ve grown accustomed to the traditional set of SaaS metrics as just part of how to operate a SaaS business. Here’s the thing: the traditional SaaS metrics playbook can be extremely misleading when it comes to managing a product-led growth (PLG) or consumption-based SaaS company. Probably not!

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. Here’s how you can create an effective customer acquisition strategy to win more business in your own SaaS company.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Today Udemy for Business boasts 80% of the Fortune 100 – the top 100 largest US companies by revenue – as customers.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

OPEXEngine

NOVEMBER 12, 2019

A widely held view on strategy in the 1980s defined two ways to compete: firms could pursue either a low-cost advantage (usually through scale) or a differentiation advantage (by building intimate customer relationships). But there was also a major drawback: an inverse relationship between scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

Blulogix

DECEMBER 21, 2023

Here are a few real-world B2B success stories that showcase the transformative power of UBP : Company A: A SaaS platform for marketing automation saw a 30% increase in customer retention after implementing UBP. Customers loved the flexibility and control, and the company enjoyed predictable revenue streams.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. 45% of SaaS companies said they had some form of usage-based pricing, up from 34% in 2020. High interest rates will suck up government revenues.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Point Nine Land

MARCH 18, 2019

This came to define a new go-to-market strategy for many marketplaces or, as they came to be known, SaaS-enabled marketplaces. In some cases, the SaaS was even given away free in the hope of driving adoption before monetizing on the marketplace. So much for moving fast and breaking things.

Marketplace as a Service 50

Marketplace as a Service Payment Features Scale Pricing 50

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. implementing fintech services, developing marketplaces, and leveraging usage-based pricing).

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Stax

JANUARY 22, 2024

Consider the following: Merchants are the sellers, businesses, or service providers seeking payment for their offerings. On the other hand, because they operate more as a partner, PayFacs commonly employ a revenue-sharing pricing model, taking a percentage of each transaction they process. What is a Payment Gateway?

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

User Pilot

JUNE 29, 2023

Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace. HubSpot enables two-way integration with the email service provider Mailchimp. Create reports on revenue, funnels, ROI, and more. out of 5 in G2.

Scale 52

Scale Business SaaS Pricing 52

Intercom, Inc.

FEBRUARY 26, 2018

I’m referring to the full spectrum of business execution, from product management to design to engineering to marketing to sales to support and all the other functions needed to scale a business. Basic marketing and selling at a global scale is becoming easy too. Since 2006 the era of “Everything as a service” has advanced quickly.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

SaaStr

JANUARY 28, 2019

If you’re in the SaaS industry, chances are you’ve heard of customer success. Protecting your customer base is just the beginning—when done correctly, customer success will not just sustain existing revenue, but act as a revenue stream, adding to your bottom line through upsell and cross-sell opportunities.

Scale 110

Scale Marketplace as a Service Customer Success Scaling 110