SaaStr

FEBRUARY 16, 2025

By forcing self-service, they inadvertently created stronger customer champions who had to deeply learn the product themselves. The “Feature Request Arbitrage” Strategy Hidden gem in their marketplace origin: They turned their biggest product weakness (feature request backlog) into their greatest strength.

Sales Recruiting 196

Sales Recruiting Marketplace as a Service Underperforming Technical Team Scale 196

Sales Enablement, SaaS and Growth

MAY 22, 2017

While my attention is laser focussed on helping our sales organisation hit quota, lately I’ve been thinking about how HubSpot’s partner marketing and sales agencies, of which there are more than 3,400 can sell sales enablement as a monthly recurring service. That’s where sales enablement comes in. more successful than those who don't.

Marketplace as a Service 114

Marketplace as a Service Sales Enablement Sales Hiring Underperforming Technical Team 114

USIO

APRIL 15, 2025

SaaS Platforms: Enable Instant Payouts Use Case: SaaS platforms in gig economy, marketplaces, or fintech. Example: A SaaS that manages freelance marketplaces can offer FedNow-enabled payouts to gig workers, boosting satisfaction and retention. Reduce reliance on legacy payment rails like wire and ACH.

Payments 130

Payments Payment Services Merchant Services SaaS Payments 130

FastSpring

JANUARY 23, 2025

If you own a SaaS or other digital product business such as a Slack plugin, Chrome extension, online publishing business, mobile app, or even a blog and youre looking to exit, you may have a lot of questions about how best to go about it. Podcast Full Interview: Audio Listen online or find it on more podcast services.

Scale 118

Scale Entrepreneurship Scaling Underperforming Technical Team 118

SaaStr

FEBRUARY 24, 2021

Upwork is one of those products and marketplaces many of us use all the time — including Team SaaStr — but we don’t often see discussing that much as a public SaaS / Cloud company. I would have expected lower than 100% net revenue retention from Upwork, given that much of the spend can be episodic.

Marketplace as a Service 323

Marketplace as a Service SMB Cloud Enterprise 323

SaaStr

SEPTEMBER 8, 2022

Our suite of financial tools makes it easy to turn recurring revenue into flexible growth financing. Pilot’s leading team of US-based experts, supported by elegant software, delivers world-class bookkeeping, tax, and CFO services trusted by growing businesses like yours. Welcome to Payfac-as-a-service.

SaaS Payments 246

SaaS Payments Payment Services PayFac as a Service Marketplace as a Service 246

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

SaaStr

FEBRUARY 8, 2023

But there’s another SaaS leader that almost everyone in B2B software also uses also founded in 1999 — to manage their events. 70% of Cvent’s revenue comes from its events software. but 30% comes from its so-called “Hospitality Cloud” which is really a marketplace for event services.

Marketplace as a Service 329

Marketplace as a Service Software Review Cloud B2B 329

SaaStr

MARCH 16, 2022

Revenue up 91%, Customer Count Up “Just” 34%. As part of going upmarket, Monday’s 10+ seat customers are now 72% of total revenue, up from 63% just a year ago. SaaS companies go cash-flow positive and then profitable at different stages. Almost $400,000 in revenue per employee. year-over-year.

Marketplace as a Service 64

Marketplace as a Service Technical Review Scaling Revenue 64

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 141

Marketplace as a Service Business Model SaaS Payments Payments 141

SaaStr

MAY 4, 2022

Suzanne Xie kicked off her journey in SaaS as the Founder and CEO of Lightwell. These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. What makes a SaaS business so hard? Platforms-as-a-service.

Payment Features 257

Payment Features Payment Services Outsourcing Services Payment Solutions 257

SaaStr

MARCH 1, 2022

30% New Customer Growth Fueling 37% Revenue Growth. Never let it be said that SaaS can’t generate a lot of cash at scale. #3. Should you have annual price increases in SaaS? 30% of their revenues are still from customers running Jira and friends on their own servers. Headcount up 7%, while revenue is up 37%.

Scale 262

Scale Marketplace as a Service Headcount Cloud 262

SaaStr

MARCH 24, 2022

BlueSnap supports payments across all geographies through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue.

Payments 254

Payments Payment Services Payment Solutions SaaS Payments 254

SaaStr

MARCH 31, 2022

What you’ll see in that cloud spend box is actually Gartner’s 2020 estimate for infrastructure as a service spending for companies, which was $50 billion. And if you also look at the platform as a service category, that’s also an additional $50 billion of spend, and that’s typically with those same vendors.

Scale 258

Scale Marketplace as a Service Cloud SaaS Payments 258

SaaStr

FEBRUARY 23, 2023

Over the years, BrainStorm has evolved from a training services company to a world-class SaaS platform. G2 is the largest and most trusted software marketplace, helping 80 million people every year make smarter software decisions based on authentic peer reviews.

Payment Services 273

Payment Services Merchant Services Payments Embedded Payments 273

SaaStr

DECEMBER 16, 2022

How do you enter a highly competitive marketplace, carve a niche for yourself, and then scale the business to $100 million+ ARR? Sam Blond, Partner at Founders Fund, joined Matt Plank, VP of Sales at Rippling, to unlock the secrets to exponential revenue growth. Entering a hyper-competitive marketplace . Logo acquisition (i.e.,

Outsourcing Services 280

Outsourcing Services Scale Sales Hiring Outsourced Development 280

Tom Tunguz

JUNE 19, 2017

Unlike the first wave of SaaS software, machine learning startups benefit from the data their customers share with them. Which is the viewpoint that will ultimately govern the customer/vendor relationships in SaaS? Online advertising serves as a potential model for how the machine learning software as a service ecosystem might evolve.

Artificial Intelligence 186

Artificial Intelligence Machine Learning Advertising Marketplace as a Service 186

SaaStr

OCTOBER 15, 2020

But—and no one knows this better than you—SaaS solutions can save your team so much time. When you have nexus in multiple states and potentially thousands of tax jurisdictions (as is often the case for SaaS companies with large markets), the risk of human error and resulting penalties is immense. 1 Sales tax. 2 Bookkeeping.

Business 329

Business Marketplace as a Service AI Search compliance 329

FastSpring

OCTOBER 23, 2024

So where do you start if you want to provide more global payment solutions to your player base while chipping away at the hefty 30% fees that mobile marketplaces charge? Very simply, a merchant of record (MoR) is a legal entity that sells services or goods to a customer. How Is an MoR Different From a Payment Service Provider ?

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

SaaStr

FEBRUARY 11, 2021

In SaaS, #1 most common misfire, with a bullet, is the VP/head of sales. Because in SaaS start-ups, it seems like the majority of first VP Sales fail. First, in this post, I want to outline what a VP of Sales in a SaaS company actually does. In sum -> Learning and understanding how to maximize the revenue per lead.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

Sales Hacker

MARCH 29, 2021

RevOps has grown in importance as SaaS products have continued to proliferate and organizations have recognized the importance of good data, efficient workflows, and ensuring cross-department collaboration. The growing role of partnerships in driving revenue. Businesses are continuing to streamline their purchasing.

Payments 111

Payments SaaS Payments Payment Solutions Payment Services 111

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Scaling Revenue in 2022: What’s the Same and What’s Different? If you haven’t already, sign up here for tickets before we sell out.

Scale 284

Scale Sales Hiring Marketplace as a Service B2B 284

SaaStr

FEBRUARY 25, 2020

This post will walk you through what SaaS companies need to know about sales tax compliance, how to know when and from which customers you should collect sales tax, and best of all, how to automate sales tax so you can check “Do something about sales tax” off your to-do list once and for all. Why is sales tax such a pain for SaaS companies?

Merchant Services 190

Merchant Services Technical Review Scale Sales Hiring 190

SaaStr

NOVEMBER 21, 2022

Wherever you are in your revenue journey, adopting certain growth strategies can help you keep growing fast. An ICP aligns your product, sales, marketing, service, and executive teams to all focus on your highest-value accounts. Let’s examine how an ICP focus has helped two businesses win in a competitive marketplace. .

Payments 241

Payments Payment Methods Embedded Payments Scale 241

SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 224

Software Review Scale Technical Review SaaS 224

SaaStr

MARCH 30, 2022

The SaaS world is competitive, and standing out in a highly saturated market takes remarkable hard work and skill. Or, it might originate as an intrinsic reason, such as when Atlassian decided to move their business model to become a SaaS platform. It’s a pull, not a push, when it comes to revenue expansion.

Scale 274

Scale Sales Hiring Marketplace as a Service Construction 274

SaaStr

APRIL 30, 2022

Average Revenue per Customer. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. So the first question is what made SaaS so successful. Customers love SaaS products and tools because it simply works. MRR, obviously.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Hitenism

DECEMBER 26, 2016

2016 has been a year where knowledge has become freely available for anyone interested in knowing about all things SaaS. That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Sales Hacker

OCTOBER 13, 2020

Why it’s hard to build a two-sided marketplace [13:38]. Most recently he was the CRO of a SaaS company that grew from 35 million when he joined to 120 million. And the ones that aren’t are generally, kind of related industries, IT services and those sorts of things. Show Introduction [00:10].

Marketplace as a Service 110

Marketplace as a Service CTO Hire Sales Recruiting Scale 110

SaaStock

FEBRUARY 14, 2019

Latin America is undergoing a digital transformation, and the SaaS community is exploding as a result. The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Its focus is on businesses in Big Data, mobile, and SaaS. Aaron Ross, Co-CEO, Predictable Revenue.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Point Nine Land

MAY 22, 2020

Businesses, on the other hand, are stuck in the dark ages, often relying on the phone, email, fax and even pen and paper when it comes to ordering goods or services. Whilst consumer-facing marketplaces have become an essential part of our daily lives, business-to-business marketplaces are only just beginning to emerge.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

FastSpring

NOVEMBER 18, 2020

For app entrepreneurs and ecommerce store owners, the battle to be noticed in the marketplace is ongoing. For customers, the process of looking for apps to download usually takes place in one of the four leading app marketplaces; Google Play, Apple App Store , Windows Store, and the Amazon App Store. Is it safe? Let’s go ??.

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

SaaStr

MARCH 17, 2020

They announced a new “Hired Flex” option with a flexible monthly and pay-per-hire rate, a “Self Service” signup for startups to get immediate access to Hired’s marketplace, and announced that “Hired Assessments” will now be a part of every package to democratize opportunity through skills-based hiring. Predictable Revenue.

Sales Hiring 213

Sales Hiring Scale Payment Features Marketplace as a Service 213

The Angel VC

AUGUST 25, 2017

We will continue to focus on two business models: SaaS and marketplaces SaaS We use a broad definition of SaaS. We’re interested in horizontal and vertical SaaS. We’re looking for SaaS companies that have the potential to get to $100M in ARR within 7-8 years and to $250-300M ARR within another 2-3 years.

Investment 118

Investment Marketplace as a Service Blockchain Artificial Intelligence 118

Chaotic Flow

SEPTEMBER 17, 2013

Alas, virality is an elusive goal, particularly in SaaS. For this reason, SaaS Don’t #10 insists that you should not depend on network effects. This is the fourth post in a series that paves the path to sustainable SaaS growth. max SaaS company revenue = acquisition rate x average subscription value ÷ % churn rate.

SaaS 122

SaaS Marketplace as a Service Customer Lifetime Value Acquisition 122

FastSpring

APRIL 7, 2022

Learn more about how FastSpring helps SaaS and software companies collect and remit taxes globally or localize and accept global payments. Messente is a global messaging SaaS that helps companies send SMS messages and PIN codes in countries around the world. Note: If you’re expanding to new regions, we can help. What Is Messente?

SaaS Payments 147

SaaS Payments Technical Advisors Payment Services Payments 147

Tom Tunguz

AUGUST 2, 2016

Channel distribution represents one of the biggest and most important changes in customers acquisition for SMB SaaS startups in quite a while. IBM, Intel, Cisco and their kin generate more than 80% of their revenues through a universe of resellers and distributors. It’s the most successful SMB SaaS acquisition channel ever built.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113