Blulogix

FEBRUARY 19, 2024

This blog post delves into advanced strategies that can help subscription services foster deeper connections with their customers, thereby improving retention rates and fostering brand loyalty. Tailor experiences, from onboarding to customer service, ensuring each subscriber feels uniquely valued.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

NOVEMBER 14, 2019

Onboarding is an exciting, critical phase of introductions and potential. By implementing customer education best practices that drive the onboarding process, you will set your customers—and your enterprise— up for success. Why Onboarding Matters. Onboarding is your customer’s first experience with you and your product.

Education 64

Education Onboarding Underperforming Technical Team Marketplace as a Service 64

CustomerSuccessBox

JUNE 20, 2022

With the right customer success software in place, you’ll be able to automate your onboarding and customer journeys, optimize product adoption, instantly check on the health of your customers, and accurately track and report on the metrics that align with your company’s goals. Improve user onboarding. Early-stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

CloudGeometry

JANUARY 15, 2022

Before you shout “Digital Transformation” in a crowded marketplace, it’s important to recognize two foundational principles in developing a SaaS product plan. Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Onboarding in SaaS is an end-to-end process.

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What makes an onboarding experience a bad one?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

Stax

JANUARY 22, 2024

Digital payments only take a few seconds, but they flow through many different layers of partners and technology. Consider the following: Merchants are the sellers, businesses, or service providers seeking payment for their offerings. What is a Payment Gateway?

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

OPEXEngine

FEBRUARY 22, 2022

SMB customers will want high-touch sales engagement and service delivery but SMM SaaS companies will likely not have the budget necessary to justify providing this level of sales support. The most common strategies are Direct Sales, Inside Sales, eCommerce Marketplaces, and Partnerships. eCommerce Marketplaces. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Totango

APRIL 25, 2022

An inspiring customer journey is one where your customers’ experience with your product, service and organization as a whole is so memorable and engaging that your company’s teams are inspired and excited to produce the same experience for all of your customers! Scale Your Journey, Not Your Platform.

Scale 86

Scale Marketplace as a Service Customer Success Communication 86

User Pilot

FEBRUARY 28, 2023

It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. A customer satisfaction survey is designed to understand how happy your customers are with your product or service. Product or service customer experience feedback surveys What are they? When should you use them?

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

Stax

JANUARY 17, 2024

As such, an ACH payment facilitator is simply a PayFac that allows users to accept payments through an electronic bank-to-bank network. PayFacs typically partner with a payment processor or a bank to provide merchant services. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. Good times to seek feedback include: Shortly after onboarding is completed. Share Feedback Across Your Enterprise.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

How To Buy Saas

JULY 26, 2021

It offers you the best of services including Expert HR. Kinsta’s is one of the best tools for startups as it got you covered with incredible speed, state-of-the-art security, and scalable hosting powered by Google Cloud Platform’s world-class architecture. Check here for details. The platform is easy to use. Check here for details.

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. Embracing professional services as a distribution channel. So our platform is also built for them to use. Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

User Pilot

JUNE 29, 2023

Best HubSpot integrations for data sync If you want to use an integration primarily for data sync, you can integrate HubSpot with the following tools from the HubSpot app marketplace. Some use case examples are: Trigger targeted email campaigns for customers who miss an onboarding flow. Userpilot and HubSpot integration.

Scale 52

Scale Business SaaS Pricing 52

FastSpring

DECEMBER 18, 2020

It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. If a product or service is being sold online—regardless if the sale itself happens through a sales-rep assisted process, online shop, or platform—it’s considered B2B ecommerce.

Payment Methods 147

Payment Methods B2B Outsourcing Services Payment Services 147

Totango

JANUARY 17, 2019

We’ve outlined six focus areas that will help you improve customer engagement and retention : Rapid onboarding. Rapid Onboarding. Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. A rapid onboarding process is your first chance to impress.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

ProfitWell

OCTOBER 3, 2019

Your top subscription news. Sony halves the price of its PlayStation Now subscription service, as the cloud gaming saga rages on—adding new titles like “Grand Theft Auto V” and “God of War” to the subscription service. Perhaps this pricing slash will give them the leg up they'll need amid the gaming service boom.

Marketplace as a Service 47

Marketplace as a Service Subscription Payment Features Education 47

Chargify

SEPTEMBER 3, 2019

At first glance, your choice of billing and subscription software might not seem super important. The marketplace has fully embraced the beauty of the subscription revenue model and all of the predictability that comes with it. And in many cases, they list a handful of monthly payment plan options for subscribers.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

Sales Hacker

FEBRUARY 12, 2021

Onboarding: When choosing a new enterprise CRM, look how easy it is to transition from your old solution and what does that onboarding process looks like. An established marketplace is a sign that you’ll have the integrations you need in the future. Inventory management capabilities: price, quotes, invoices, purchase orders.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Neil Patel

MARCH 2, 2021

The more (positive) reviews and testimonials you have, the more likely prospective customers are to put their faith and money in your services. Instead, pursue the ones best aligned with the services you offer and your target audience. B2C” businesses sell goods and services directly to consumers. Let’s start with B2C.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. For their first five years in business, HubSpot offered three subscription packages ranging in price from $3,000 to $18,000 per year. But HubSpot wasn’t always on the IPO trajectory.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Point Nine Land

MARCH 10, 2020

A strategic analysis after evaluating multiple service marketplaces Over the past few years, I’ve come across a huge number of service (or labor) marketplaces: the countless Uber for X companies, the marketplaces for lawyers, therapists, cleaners, architects, construction workers; you name it. Sounds complicated?

Marketplace as a Service 59

Marketplace as a Service Strategy B2C Systems Review 59

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. The answer lies in your product or service’s value proposition. You have a poor onboarding process. More customers = more revenue.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. It should actually be the guiding light for most subscription software businesses. In other words, very similar advice to what is a successful onboarding ?

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. What was last year’s “inventory shortage” is quickly turning to be an “inventory glut” as companies that double-ordered inventory hoping to get more stuff through and satisfy consumer demand suddenly face less robust consumer spending.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

Stax

DECEMBER 27, 2023

Moreover, many merchant accounts today come bundled with a payment gateway, another crucial component of the online payment process that streamlines transactions and protects against fraudulent activity. A merchant account refers to a business bank account that allows businesses to accept electronic payments for goods and services.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

SaaStr

MARCH 24, 2022

BlueSnap supports payments across all geographies through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. Customers use our platform to drive more leads, reward customers, and engage employees.

Payments 183

Payments Payment Services Payment Solutions SaaS Payments 183

ProfitWell

MARCH 27, 2020

Lower churn - A customer who doesn't make frequent use of your software is more likely to cancel their subscriptions than one who sees continuous value from it. Self-service - The knowledge base should be available to customers whenever they need it. Pricing - Document 360 offers three service tiers — startup, business, and enterprise.

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

Baremetrics

OCTOBER 24, 2021

Before we jump into the benefits of combining Baremetrics with Stripe, we’ll take a quick look at what Stripe is, and the advantages of using Stripe as your payment processor. Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Table of Contents.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

Payrix

JANUARY 30, 2024

While the decision to embed payments was an easy one, the process of choosing payment options that meet ever-evolving customer needs is ongoing. Durrett explained that Storable is the culmination of several best-in-class acquisitions, including multiple software companies, a marketplace company, and a couple of insurance companies.

Payment Services 130

Payment Services Payments Merchant Services Payment Solutions 130

Neil Patel

DECEMBER 17, 2020

BPM software is great at automating routine and recurring processes like: Requests for approval Inventory updates Time-off requests Promotions Customer onboarding Training new hires. Here’s an example of an onboarding workflow in Orchestly. The paid version, Orchestly Business, is $7/month per user with an annual subscription.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

SmartKarrot

JANUARY 25, 2022

The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. BugHerd provides top-notch services for bug tracking and website feedback. Campaign Monitor offers a subscription-based pricing model. Headquarters: Sydney, Australia.

SaaS Payments 10

SaaS Payments Payment Services Payment Methods Marketplace as a Service 10

Point Nine Land

JUNE 11, 2020

Marketplaces in their early stages generally lack the liquidity to be relevant enough for the supply side, they are not a priority. To overcome this, marketplaces generally need to find ways to initially hack the supply side. Large suppliers are often reluctant to work with small marketplaces that lack credibility.

Scale 73

Scale Marketplace as a Service B2B Scaling 73

SaaSOptics

APRIL 7, 2022

A free trial is often seen as the quickest way to get customers signed up and using a SaaS product/service, but it comes with several strings attached. SaaS companies commonly implement this in two different ways: Free Trial: Users only have access to the product/service for a limited time (e.g. New users can easily onboard themselves.

Business Model 74

Business Model Payment Features Business SaaS 74

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. It can take a while to recruit the right partners and onboard them effectively to start producing results. Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118