Intercom, Inc.

APRIL 8, 2020

We’d like to share some insights from what we’ve learned so far about software delivery and operations over the past few weeks of working from home during COVID-19 , and how we as an engineering team have adjusted to this unprecedented, unpredictable situation.

Software Delivery 223

Software Delivery Software Review Software Systems Review 223

Scytale

MARCH 4, 2024

To help businesses get (and stay) compliant, TPRM software closes the gap and provides the necessary transparency and guidance into your vendor’s list to ensure that you’re protected from all angles, even the less obvious ones. This ensures that business operations don’t need to be put on pause due to third-party negligence.

Software Review 52

Software Review Software Management compliance 52

Intercom, Inc.

AUGUST 6, 2019

Yes, the code that you write and the systems that you build are major contributing factors to the success and growth of a business. New interviewers should start off with sessions that involve less ambiguity like pairing or reviewing take home tests in order to become familiar with process. Who reviews my code?” “How

Software Review 166

Software Review Engineering Technical Review Interviewing 166

Kellblog

MAY 26, 2024

Many software markets aren’t new or greenfield, but replacement. Market your leadership. Have we done due diligence on ourselves — and put plans in place to correct problems — such that we can be reasonably sure there will be no problems when an acquirer’s due diligence process comes?

Software Review 108

Software Review Systems Review Sales Hiring Headcount 108

Kellblog

JULY 25, 2020

If you believe in regression to the mean [5], that means you believe the multiples are due to drop back to the 5-10 range over time. For example, software multiples have structurally increased over the past 20 years because the underlying business model changed from one-shot to recurring, ergo increasing the value of the revenue. [6]

Technical Review 96

Technical Review Software Review Pricing Metrics 96

Totango

APRIL 1, 2021

Totango is excited to announce that we have once again been recognized by G2 with awards for our leadership in Customer Success. We understand that authentic ratings and reviews from real users are critical to helping customers evaluate and decide on purchasing a product, which is why awards like these are so valuable to us.

Leadership 79

Leadership Systems Review Software Review SMB 79

Tom Tunguz

SEPTEMBER 30, 2020

The 4 states of an engineering team is a mental model that resonated with me, and I think it provides a framework for leadership teams and boards to understand the state of a developer team. Innovating - craft enough slack in the system to enable the team to transition to this phase, invest in good quality code.

Engineering 363

Engineering Software Review Systems Review Technical Review 363

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SaaStr

JANUARY 24, 2022

With that, I asked my first controller at my first start-up, Anita Kutlesa, who has since gone on to be CFO at several SaaS and software companies, from Pipedrive to Coverity and more, to share her suggestions and learnings: … The Top 10 Important Finance Mistakes First Time Founders Make. Anita Kutlesa. But don’t.

Finance 318

Finance Outsourcing Services Systems Review Technical Review 318

Neil Patel

DECEMBER 17, 2020

It’s actually quite simple: business process management (BPM) software. BPM software helps organizations of all sizes streamline operations and minimize waste. If optimizing your business processes sounds like a good idea, this post will tell you everything you need to know about how to find the perfect BPM software for you.

Payments 131

Payments Payment Solutions Software Review Payment Services 131

Intercom, Inc.

OCTOBER 5, 2022

Lara Hogan is an author, public speaker, and coach on management and leadership. And even these very, very experienced leadership rooms are mind blown by the idea that maybe offering their advice or perspective is not the most helpful thing for somebody. Leadership hats. And the book was born. ” Lara: Absolutely.

Leadership 118

Leadership Part-Time VPE Management Underperforming Technical Team 118

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 197

Scale Artificial Intelligence Technical Review Software Review 197

SaaStr

FEBRUARY 2, 2024

Lastly, Jason talked a couple of months ago to an AE that made over $400,000 last year and just quit with no job due to burn out. We all skipped the reference checks and due diligence out of fear the candidate would be swooped in by someone else. Don’t hire this person as your head of sales or customer success in 2024. #3

Sales Recruiting 274

Sales Recruiting Trends Sales Hiring Software Review 274

SaaStr

AUGUST 22, 2022

Yet perhaps a less obvious piece of leadership is building an ethical framework for your company. . Dash explains ethical passivity this way: “It’s definitely a moment to raise the bar, and if you’re passive –– you know, an absence of leadership doesn’t mean no one will lead.”. Key Takeaways on How to Lead Ethically.

Social Media 198

Social Media Software Review Leadership Acquisition 198

SaaStr

MAY 23, 2024

I see good SaaS businesses that get stuck in a technology architecture and solutions that are driven to obsolescence due to technical advancements in other areas. With leadership stemming from a strong operating pedigree, we have built an organization that functions more like an operating company than perhaps a typical fund.

Technical Review 238

Technical Review Management Investment AI 238

Intercom, Inc.

AUGUST 18, 2022

You’re autonomous, your code is immaculate, and you have a deep understanding of building and shipping software. Then, four years ago, in 2018, she got a job at Algolia as a software engineer. She diligently rose through the ranks, finally growing into the individual contributor role of a staff engineer. I was all alone.

Engineering 204

Engineering Software Review Technical Review Development Team Review 204

ChurnZero

MARCH 10, 2021

APPEALIE announced the twelve winners of the 2020 SaaS Leader Awards, a software leadership award honoring the top Marketing and Customer Success executives in the industry. . The APPEALIE SaaS Awards are the most selective in software. Travis Bickham, Vice President of Marketing – BirdEye. . About APPEALIE.

Software Review 98

Software Review Technical Review Systems Review SaaS 98

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. Participate in M&A [due] diligence and ultimate onboarding of acquired targets’ customer bases.”

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Totango

FEBRUARY 8, 2021

the largest and fastest-growing customer success platform, today announced that G2 has recognized the company as one of the Top 50 Best Software Companies for 2021. G2, the largest software marketplace and review platform, annually names its list of best software companies based on authentic, timely reviews from real users. “We

Software Review 96

Software Review Software Leadership Customer Success 96

User Pilot

MAY 30, 2024

Leadership support , shared ownership of outcomes, cross-functional training, and celebrating collaboration can encourage PM-PMM alignment. Project management software, visual collaboration tools, roadmap software, shared Slack channels, and customer feedback and analytics tools can facilitate collaboration between PMs and PMMs.

Product Marketing 73

Product Marketing Interviewing Management Scale 73

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Baremetrics

DECEMBER 7, 2023

While running my financial modeling software business Flightpath (Now Forecast+) , we often get the question “Which SaaS billing platform should we use” from our customers. Similarly, the startup leadership are usually the best people to figure out the type of an integration needed between their app and the billing platform.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143

Point Nine Land

DECEMBER 1, 2020

A methodology in five simple steps I learned how to run forecast and pipeline reviews, first, by distilling what my sales managers did when I was a sales rep and, then, building my own systems as a sales leader at Revinate, at Framer, and advising a number of B2B SaaS companies. Why forecasting? I’ll suggest two perspectives here.

Systems Review 59

Systems Review Development Team Review Forecasting Software Review 59

SaaStr

SEPTEMBER 20, 2023

The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre. The main reason for the pullback was due to the external shock of hiking interest rates. What does this mean for Cloud companies? Let’s find out.

Cloud 232

Cloud Payments Software Review Payment Solutions 232

Neil Patel

SEPTEMBER 12, 2020

Thought leadership – In many industries, it is useful for people of prominence to share their unique insights on a public platform. Things to consider: Custom code – Website builders use standardized code, which are the building blocks of a website. Typically, you need a place where you can showcase your talent.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

SaaSOptics

SEPTEMBER 9, 2022

This provides leadership with a safety net (i.e. risk managemen t) from inaccurate financials during an external audit or during due diligence with potential investors. Review internal control policies, cash holdings, and other sensitive financial areas that would be subject to review by an external auditor.

Systems Review 52

Systems Review Software Review SaaS Banking 52

Sales Hacker

NOVEMBER 23, 2020

Finish strong with deal reviews. Holding effective deal reviews is one way you can play an active role in helping your team achieve a strong finish to the year. And while deal reviews are always key, they are especially important for navigating today’s complex sales environment. Coordinate with cross-functional teams.

Software Review 120

Software Review Leadership Strategy Sales 120

BetterCloud

FEBRUARY 8, 2023

We are thrilled to announce that BetterCloud was named to G2’s Best Software list for the second year in a row. Over the last year we’ve had our leadership on G2’s quarterly grids confirmed quarter after quarter, and we are excited that this recognition has put us on G2’s annual “best-of” list.

Software Review 52

Software Review Enterprise Software Management 52

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth. The bomb in customer success software!

Customer Success 113

Customer Success Software Review Technical Review Enterprise 113

SaaStr

FEBRUARY 27, 2023

Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. They also hired a VP of Partners who knew how to scale B2B software. In due time, this paid off and unlocked new phases for the company.

Scale 188

Scale Sales Hiring Sales Recruiting Scaling 188

Kellblog

APRIL 29, 2024

So I found two of the smartest people I know and asked them to join me on a panel: Alice de Courcy , CMO of Cognism , an amazing company that’s doing some of the best solutions-oriented and thought-leadership (aka “ demand generation “) marketing in Europe. QBRs and NPS surveys) than on results (e.g.,

AI 91

AI Marketing Software Review Leadership 91

SaaStr

JANUARY 6, 2021

To help you with your search, we’ve compiled a list of sales leadership opportunities from around our community to help connect leading startups with the best candidates. . CTO.ai , a low code developer operations solution, is hiring for their first VP of Sales to take them out of beta and into the market.

Sales Hiring 313

Sales Hiring Scale Payment Solutions Payments 313

Intercom, Inc.

JULY 16, 2019

Almost every software company today has some kind of incident response process to help them navigate major service outages. For example, a relatively common type of incident might be a brief outage of Intercom due to a database failover. Communication : When needed, communication with customers, support, sales and leadership can occur.

Scale 215

Scale Technical Review Management Software Review 215

Intercom, Inc.

DECEMBER 20, 2022

An area we paid a lot of attention to was our own internal rate of productivity and efficiency, and we kicked off a project to evaluate everything, every process, every step, every part of how software goes from idea through to live production. We learned a lot. Paul, what did we exactly do? And how could people learn from it?

VP of Engineering 118

VP of Engineering Technical Review Software Review Scale 118

Sales Hacker

OCTOBER 15, 2019

The Healthy Approach to New Leadership (09:12). We help technology leaders build distributed software engineering teams quickly and cost effectively so they can ship product faster. The Healthy Approach to New Leadership. And on Stitcher. Show Agenda and Timestamps. Show Introduction (0:09). About Bryan Caplin and Andela.

Leadership 43

Leadership Technical Review Systems Review Development Team Review 43

ChurnZero

JANUARY 28, 2022

Breaking Adoption Inertia: 5 Tactics to Get Teams to Stick with New Software. Many of us have been part of teams that introduce a new software and utter the dreadful, open-ended phrase: “Just play around with it.” If you’re like me, that means not doing anything with the software until it becomes absolutely necessary to do so.

Software Review 98

Software Review Software Scale Systems Review 98