Intercom, Inc.

AUGUST 15, 2019

Instead of looking at product delivery as the metric for success, switch your focus to changes in customer behavior as the sign of whether your efforts were truly successful. So today I work with product teams to help them build better products, and I work with leadership teams to help them build the cultures that build better products. -->.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

OCTOBER 31, 2019

What I’m going to do is talk a little bit about what we’ve seen over the course of the last year and then also talk about some metrics we track or we encourage our founders to track as they’re building their businesses, and then, lastly, try to go through a few predictions for the next couple of years.

Cloud 100

Cloud Scale AWS Machine Learning 100

Valuize Consulting

JULY 15, 2021

Product Owners are at the center of software development in leading agile software companies. Q: As a Product Owner, how do you help software organizations become more efficient with their Customer Success processes? Connecting Customer Success Strategy With Technology.

Technology 52

Technology Customer Success Interviewing Scale 52

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. Full buy-in from your executive leadership is also a must. Or perhaps not. The state of customer success processes.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SmartKarrot

APRIL 27, 2021

Build a trusted advisor relationship with each assigned customer to ensure goals are aligned from a business strategy perspective, identify business outcomes, and customer success metrics are defined. Work to identify and/or develop opportunities for account growth and product adoption. Project Manage using an Agile approach.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

SmartKarrot

JUNE 14, 2021

Apply here: [link] Role: Customer Success Manager UK Location: North Lambeth, England, United Kingdom Organization: BlueOptima As a Customer Success Manager, you will actively engage senior and C-level leadership, presenting the data on how to improve their software development processes.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

SaaStr

AUGUST 22, 2019

This is a software development process for those of you who may not be familiar with it. We’re ready to develop it. So the funnel and the metrics that you define are going to be unique to your goals and your business and the importance of the product to you. First things first, where I see teams go astray.

Scale 127

Scale Engagement Scaling Development 127

OpenView Labs

FEBRUARY 8, 2019

Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. Stand-up meetings are common in the world of agile software development. Developers use them to tackle common roadblocks, ensure they’re on the same page and coordinate efforts in coding and engineering.

Scale 58

Scale Software Review Sales Hiring Leadership 58

Audacix

JUNE 13, 2019

So here's what prevented Accenture from delivering a functional ecommerce web app even after raking in $32 million from Hertz and these are also the two principles you need to apply to supercharge the performance of your software projects: A lack of empowerment It all starts with the right leadership. You do empower them, don't you?

Underperforming Technical Team 58

Underperforming Technical Team Software Development Software Delivery Leadership 58

Valuize Consulting

SEPTEMBER 30, 2021

To find out how Product Owners are reshaping the customer ecosystem and product experience in leading software organizations, I spoke with Seyi Adesola , Product Owner at Valuize. Product Owners are like shepherds; they guide your teams and product in the direction your customers and company needs to go.”.

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

SaaStr

OCTOBER 16, 2020

So the external one is, the metrics bore out that we have made the right decision here. I think that storytelling is a bit of a lost art in software development and we’re starting to rediscover it. Were there lessons from it? On the contrary, there was a big backlash around the decision from customers.

CTO Coach 182

CTO Coach Sales Hiring Software Review CTO Hire 182

SmartKarrot

AUGUST 5, 2021

Ops brings a more technical perspective to product delivery, focusing on Lean methodologies or Agile software development practices. Through its early involvement in the development process, Ops ensures high-quality products are delivered ahead of market demand. Like what you are reading?

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Point Nine Land

APRIL 21, 2021

This refers to the improvement of your main output metrics. If your mission is to reduce CO2 emissions, you can (potentially should) make this your main output metric. This is an exercise that should be done with input/feedback of the leadership team. The article is using the word “growth” a lot.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52