Sales Enablement, SaaS and Growth

MARCH 23, 2020

I leveraged many of the 52 mental models while working at various software as a service (SaaS) companies, but in truth, they can be applied anywhere, regardless of industry. Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. Brand equity.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. That’s exactly how Yelp approached its growth journey, under the leadership of Senior Vice President and General Manager of Local Revenue Kayti Sullivan. Retention begins to take precedence over acquisition, or vice versa.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

ChurnZero

JUNE 22, 2021

Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success. Customer Success Manager: How to Reduce Churn and Increase Retention.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

Intercom, Inc.

MAY 13, 2021

A great customer success team will help you to better understand your customer’s needs, identify what “success” means to them, and in turn, help your customers realize the value of your services, creating a more successful outcome for both their team and yours. Since then, you’ve spent over 12 years in post-sales leadership.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

OpenView Labs

DECEMBER 16, 2019

An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful. That’s why building your brand within the marketplace will be the key to cutting through the competitiveness. Talent retention is just as important as client retention.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

User Pilot

AUGUST 30, 2023

What strategies can you implement to drive acquisition and retention faster? Product management and leadership From the struggle to balance innovation and market fit to maintaining a customer-centric approach to product development and navigating talks with business partners, product leaders face many challenges. Save your spot!

Scale 98

Scale AI Growth Hacking Innovation 98

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. My job is to continually inform and share knowledge that’s going out in the marketplace. Do they have a knack for leadership? Sharing what is important, what I’m seeing, that’s part of my job.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

SmartKarrot

OCTOBER 21, 2021

Forecast and deliver on renewals and retention targets across the growing customer base (historical NRR is above 100%). Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Implementing customer success plans to support growth, retention, and advocacy.

Customer Success 19

Customer Success Marketplace as a Service Technical Review Systems Review 19

Intercom, Inc.

APRIL 7, 2022

Businesses quickly realized they were spending a bit too much on awareness and customer acquisition and not nearly enough on retention. Sometimes, to develop a valuable service for your customers, you have to take one step back and understand what they need from you at that moment and where your gaps are.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

OpenView Labs

APRIL 13, 2020

What loops exist to drive virality, retention, and overall product engagement? Are there marketplace dynamics? Depending on your marketplace dynamics, you may need the Marketing team to be closely aligned with the Product team to ensure it is driving new users into the correct half of the marketplace. Monetization.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Intercom, Inc.

JULY 21, 2022

There’s more of a habit, whereas the drivers are always comparing their earnings with Uber to other opportunities like picking up a part-time job within the services industry. Then, they end up crashing back to earth because they don’t have strong retention. “Great leadership hinges on some sense of predictability.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers.

Customer Success 19

Customer Success Sales Hiring Marketplace as a Service Government 19

SmartKarrot

SEPTEMBER 23, 2021

The Ultimate ownership of team outputs including but not limited to C2FO product adoption, retention, new product/existing product expansion, revenue performance to targets, daily market operations, yield, and cash management to client expectations. Provide visibility to leadership on customer initiatives.

Customer Success 19

Customer Success Technical Advisors Sales Hiring Marketplace as a Service 19

User Pilot

SEPTEMBER 4, 2023

The Significance of the Blue Ocean Strategy In an increasingly crowded marketplace, the blue ocean strategy offers companies the opportunity to break out of hypercompetitive red oceans. With globalization and advancing technology, products and services are becoming commoditized faster than ever. Corrective actions can address any gaps.

Strategy 64

Strategy Technical Review Business Innovation 64

SaaStr

JANUARY 5, 2023

Looking back on its explosive growth, however, the company realized just how badly it needed the valuable services of a Chief Financial Officer (CFO). Employee Retention. Gross Retention. SaaS companies are known for their bold bets in an evolving marketplace, but these risks rest on a bedrock of metrics and data.

Sales Hiring 41

Sales Hiring Acquisition Forecasting Outsourced Development 41

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps.

Payments 120

Payments Merchant Services Payment Solutions Payment Services 120

SaaStr

JULY 22, 2020

One is two thirds enterprise, one third consumer, some healthcare as well now, and I would say, over the last few months, we have still continued with the same areas that we were excited about before so very much in marketplaces and consumer subscription and SAS. Alex Konrad: We used Cameo for my 11 year old son’s birthday.

Venture Capital 219

Venture Capital Investment Travel Marketplace as a Service 219

User Pilot

SEPTEMBER 4, 2023

The Significance of the Blue Ocean Strategy In an increasingly crowded marketplace, the blue ocean strategy offers companies the opportunity to break out of hypercompetitive red oceans. With globalization and advancing technology, products and services are becoming commoditized faster than ever. Corrective actions can address any gaps.

Strategy 52

Strategy Technical Review Business Innovation 52

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. Chase Merchant Services that we’re now a part of processes $1.2 WePay CEO Bill Clerico and COO Tina Hsiao discuss how the company went from launch to acquisition. Want to see more content like this?

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

Neil Patel

OCTOBER 24, 2020

You can also select a freelancer profile from these marketplaces. Whether it’s recruiting top talent, determining compensation to align with company goals, or improving employee retention, an HR consultant can streamline everything using their leadership and communication skills. IT Consultants. Operations Consultants.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Anita Nielsen. Anita Nielsen is a best-selling author and sales performance coach.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

SmartKarrot

DECEMBER 8, 2020

Serve as the Voice of the Customer in cross-functional teams and senior leadership discussions. Drive product adoption and ongoing usage of Snaps platform and services. Ensure customers receive necessary onboarding, support, and services. Work to identify growth opportunities and develop up-sell opportunities.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Consulting 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Manage overall customer experience, satisfaction, and health of your portfolio of customers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SaaStr

JUNE 16, 2020

Whereas, if companies have a bit higher attrition and retentions less than 80%, the churn could go up to above 16%. I was an account executive covering financial services vertical and covering in New York. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SmartKarrot

AUGUST 13, 2021

Ownership of retention/churn prevention as well as revenue/GP contribution from clients. Thought leadership for best practice and other useful insights into product development and scaling tech start-ups. Ensure a high level of impact and client satisfaction with the services rendered.

Customer Success 10

Customer Success Scale Consulting Marketplace as a Service 10

A Smart Bear

FEBRUARY 26, 2019

Instead, watch payback period for acquisition efficiency, watch retention for product/market fit, watch expansion revenue for long-term growth, and watch gross margin for long-term profitability. Yes, marketplace businesses can be valuable and defensible. But usually, you should focus on what’s best for the customer and your company.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! Its product drives the acquisition, retention and expansion. Self-service freemium to feed the funnel. So how can you leverage that product’s success to obtain the valuation and funding you need to scale? They wanted to tell their friends about it.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. “What does my tool do, what does my service do, what does my agency do, what does my job do that keeps customers’ customers?

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Where I think there’s really natural crossovers is around customer marketing, obviously, and retention based marketing practices.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

Point Nine Land

APRIL 21, 2021

In SaaS vs. marketplaces? This is an exercise that should be done with input/feedback of the leadership team. How are you coming up with the best solutions? How do you organize your work? An experience that is well aligned with your product: has the candidate been working in B2B vs B2C?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52