Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. For Natasha, the answer is a resounding yes.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. Announcer: Please welcome SendGrid CEO Sameer Dholakia and Bessemer Venture Partners Vice President Anna Khan.

Scale 128

Scale Acquisition Scaling Sales Hiring 128

SaaStr

JULY 1, 2021

The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Then trying to maintain that as we scale is always the challenge. How have the other two of you thought about building out your team?

VP of Engineering 247

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 247

SaaStr

FEBRUARY 21, 2020

* How does David think about scaling sales teams? How does one know when is the right time to hire your first sales reps? What have been his lessons on optimizing payback period for sales reps? How should founders think about sales rep compensation? Why is 12 months so crucial? Harry Stebbings: Absolutely.

Scale 183

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 183

Neil Patel

JANUARY 11, 2021

You can then use it to arrange for the required capital to launch your product or service. Follow this up by building your team and finding a location if you’re opening a physical store. Finally, focus your efforts on generating more sales and growing your business, which is also what you’ll find yourself doing for most of your career.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128

Intercom, Inc.

DECEMBER 12, 2018

Stacks can be developed at the project, team, or functional level and are regularly used to improve internal collaboration, measure the impact of marketing activities and reach customers in new ways. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Technical Review 223

Technical Review Technology Scale Marketing 223

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. We’ve gathered LatAm’s leading SaaS founders, executives, and investors – as well as a few international faces – for an unbeatable few days of knowledge and networking.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

AUGUST 19, 2020

I’ve held a bunch of technology leadership roles in startups, in rocket ships and turnarounds, including about 10 years at Google, and just over three years leading efforts at Evernote. The first will be sharing five perspectives and things that I found to be useful in adjusting sales in the midst of a crisis or a turnaround.

Scale 238

Scale Underperforming Technical Team Sales Hiring Leadership 238

SaaStr

JULY 8, 2020

What Nobody Tells You About Seed Investing with SaaStr CEO Jason Lemkin and Cowboy Ventures Founder and Partner Aileen Lee. Aileen Lee | Founder @ Cowboy Ventures. I think it gives us a perspective that maybe we don’t get in some other places, in addition to many great investments over the years.

Investment 155

Investment Technical Review Part-Time VPE Development Team Review 155

Baremetrics

APRIL 16, 2021

Sweat equity and credit cards, personal lines of credit, direct cash investment into the business in the form of an equity stake or a related-party loan to the company, deferring cash-pay compensation. Future capital providers love to see that you’ve invested more than your time into your endeavor. Types of Capital.

Venture Capital 66

Venture Capital Technical Review Underperforming Technical Team SaaS 66

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. We trust leaders to make decisions on what tools they need to get the most out of their teams.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

DECEMBER 5, 2019

.” We had been talking, up until that point, we’d been talking somewhat informally about potentially creating a proper ventures fund at Workday. And the very first thing that I did, like any neurotic person is I Googled corporate venture capital. And I found some exciting things happening in a lot of investments.

Development Team Review 130

Development Team Review Scale Technical Review Software Review 130

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Managing a technical team as a non-technical person [24:13]. Sales enablement is easy. More sales meetings, more money. We’re on iTunes. And on Stitcher.

Marketplace as a Service 95

Marketplace as a Service CTO Hire Sales Recruiting Scale 95

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? Should one hire sales reps 2×2? How does Andy think about hiring sales reps from adjacent companies and industries? How does Andy think about minimizing and optimising sales ramp times? How does Andy view the importance of offering trials?

Sales Hiring 186

Sales Hiring Scale Leadership Technical Review 186

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Years later, he’s got a thriving business that is not venture capital backed. Subscribe to the Sales Hacker Podcast. How to get better at sales [21:37].

Scale 105

Scale Sales Hiring Sales Recruiting Outsourcing Services 105

ProfitWell

DECEMBER 3, 2019

Do you gun straight for the glamour (and pressure) of venture capital investment? What about a venture capitalist who might be sympathetic to your mission? Going into the pursuit of funding without a plan can lead you nowhere—or, even worse, leave you saddled with a funding plan that’s bad for you and your business.

Venture Capital 56

Venture Capital Scale SaaS Benchmarks 56

SaaStr

JULY 29, 2020

So huge scale, we stop about 15 billion cyberattacks daily on behalf of those 26 million internet properties. So we’re really proud of that and our whole team is really proud of that. And I think part of it is because it was the job prospects were kind of gloomy. Michelle: That’s exactly right.

Sales Hiring 163

Sales Hiring Outsourcing Services Scale Sales Recruiting 163

Kellblog

DECEMBER 27, 2021

Before diving in, let me remind readers that I do these predictions in the spirit of fun, they are not business or investment advice, and that all of my usual disclaimers and terms apply. Look at the scale. What drives these disruptive cycles: Feature creep , which leads to market overshoot over time. Tech bubble relents.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Loving our podcast content?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

MARCH 8, 2019

The age-old sales funnel has worked fine for decades…until now. Why is the sales funnel alone, no longer an appropriate way of thinking about customers? Hilarie Koplow-McAdams – Venture Partner at NEA. Brian Halligan: Whether we all like it or not, trust in sales and marketing is at an all-time low.

Scale 106

Scale Sales Hiring Underperforming Technical Team Social Media 106

SaaStr

JULY 28, 2021

My marketing team wanted me to do the world’s most boring video. Bootstrapped because nobody in their right mind would have actually invested in us back then and took it up until 2014 as a bootstrapped company. year sales cycles. You have to learn things like how do I scale my sales force? ” [laughter].

Startup 265

Startup CTO Hire Sales Hiring CTO Coach 265

Baremetrics

MAY 7, 2019

Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team. million – about half of all the cash they had on hand – to buy out their main venture capital investors after eight years since founding.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

SaaStr

MAY 27, 2020

I thought it was worth putting three trillion into perspective for you so you could get some sense of scale. I thought it’s also worth giving you some sense of scale for how much the US government takes in in revenue every year. When the future is predictable, people like to invest. So the market hates uncertainty.

Technical Review 186

Technical Review Payment Services Payment Methods Development Team Review 186

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The second issue is the timing of some of the major expenses.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I think it’s a really staggering stat. I think the reason this is important is two reasons.

Cloud 100

Cloud Scale AWS Machine Learning 100

Sixteen Ventures

DECEMBER 31, 2019

In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world. How to Develop a Customer Success Strategy. The Role of Customer Success in… Customer Development. Sales Process Engagement. Logical Customer Segmentation: The Key to Scaling Customer Success.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Point Nine Land

JUNE 22, 2023

Software is also a lovely thing to scale. SaaS companies in particular have high gross margins (no IT admin) and recurring revenues (subscriptions), a combination which means they can re-invest a substantial piece of their revenue into (hopefully) predictable growth. Still, it’s clear that things are different today.

Outsourcing Services 59

Outsourcing Services Underperforming Technical Team Outsourced Development AI 59

SaaStr

NOVEMBER 21, 2019

Join this panel of investors from Connect Ventures, Blossom Capital, Dawn Capital, The Family, and Indico Partners as they provide an overview of the current investment landscape, and discuss whether the seed stage is emerging as the new Series A. Pietro Bezza | Managing Partner @ Connect Ventures. Emilie : Okay.

New CTO 142

New CTO Sales Hiring B2C CTO Hire 142

Outseta

JANUARY 20, 2020

I was managing a team of 15 and the company had grown to about 140 employees. In light of the sale of Buildium last month I figured now is as good of a time as any to reflect on the most important ones. This is a strategy that we’re replicating at Outseta, so far with James our lead designer. We mostly succeeded.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. Venture capitalists and angel investors are not the only routes to growing your business.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

Intercom, Inc.

MARCH 4, 2021

What began as a crowdsourcing initiative quickly evolved into an ecosystem where women can access funding, business training, and community building to help their businesses scale. ” And because of my background in business solutions, business development, marketing, communications, education, I’m used to planning.

Outsourcing Services 151

Outsourcing Services Outsourced Development Business Scale 151

SaaStr

MAY 31, 2019

What does Parker do with regards to operational scaling that is unconventional but works? How can one prevent their customer support team from being a wall of protection for the product and eng team? Stripe recently announced their 5th office would be… “remote”, so how does Parker feel about the building of remote teams?

VP of Engineering 128

VP of Engineering Sales Hiring Scale Systems Review 128

SaaStr

SEPTEMBER 4, 2020

I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.

Scale 154

Scale Underperforming Technical Team Sales Hiring Branding 154

Sales Hacker

DECEMBER 1, 2020

If you missed episode 137, check it out here: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi. Subscribe to the Sales Hacker Podcast. Jake is an interesting guy with a lot of really interesting ideas about brands and about scaling organizations. Learn how modern sales teams win deals now at 6sense.com/saleshacker.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

NOVEMBER 13, 2020

394: Where is Venture Capital today? Interesting for a couple reasons, but Sunil’s been investing in cloud internet since before almost anybody. You’ve spent almost your entire career in venture, back when an $800 million exit might be exciting, before any of this stuff was hot. And how do you hack it?

Sales Recruiting 162

Sales Recruiting Development Team Review Technical Review Sales Hiring 162

FastSpring

DECEMBER 8, 2022

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. Start with your existing sales and see where there’s interest from existing buyers. David used the U.S. as an example: “You charge in U.S.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78