User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. But the product analytics platform isn’t without limitations. Mid-Market) Good review of Heap on G2. Mid-Market) Poor review of Heap on G2. Let’s get started!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

APRIL 17, 2024

TL;DR Customer insight platforms enable informed business decisions by analyzing customer behaviors and preferences to improve products and experiences. Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media.

AI Search 75

AI Search Social Media Cross-platform App Design (Application) Systems Review 75

ChurnZero

DECEMBER 14, 2022

To a large extent, this is due to a reliance on outdated survey-based systems that, for decades, have formed the foundation of customer intelligence. worked with your critical systems—CRM, CSPs, BI tools, etc. They include: Maintaining product-market fit. How SaaS businesses use customer intelligence.

Artificial Intelligence 98

Artificial Intelligence Scale Systems Review Technical Review 98

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. As a SaaS product, marketing , or customer success manager, you have quite a few options for identifying user needs. How to identify customer needs? Userpilot survey templates.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

User Pilot

MAY 20, 2024

In-app surveys : With Userpilot, teams can collect user insights with the in-app surveys to inform their product-led growth strategy. You can customize different microsurvey templates such as Product-Market Fit , Customer Effort Score , and Customer Satisfaction Score , or build one from scratch. Goal tracking. Source: Userzoom.

Software Review 52

Software Review AI Search Scale SaaS 52

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. Why was joining Okta the most challenging interview process he has experienced?

Sales Hiring 162

Sales Hiring Scale Interviewing Technical Review 162

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit. Reach out to one to two customers a week for a 20- to 30-minute interview.

Trends 98

Trends Customer Success Sales Hiring Scale 98

FastSpring

APRIL 30, 2024

Will your existing users revolt to the change and switch to a new product? In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions. Fred shares his thoughts on: Why digital product companies should embrace subscriptions. Jump to video.

Subscription 146

Subscription Payment Features Payments Payment Solutions 146

User Pilot

APRIL 7, 2024

Responsibilities of a SaaS product manager Perform market and user research. Specify product vision and create the product strategy. Oversee product development and design. Collaborate with the product marketing team to devise the go-to-market strategy. Specify feature prioritization.

Management 40

Management Software Review SaaS Technical Review 40

User Pilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. In this article, we've got a comprehensive review of the entire product development process. While product development describes the process of creating the product itself (i.e.

Development 86

Development Software Review Sales Recruiting Technical Review 86

SaaStr

APRIL 10, 2020

Below, we’ve shared the transcript of Harry’s interview with Bhavin. But those tickets still take three days to get resolved, and so we saw billions of dollars being spent on better ticketing systems, better automation tools, which the world definitely needed. They could talk to a bot about who they were interviewing, etc.

Machine Learning 174

Machine Learning Artificial Intelligence Systems Review AI Search 174

Sales Hacker

OCTOBER 15, 2019

Now, without further ado, my interview with Bryan Caplin of Andela. Bryan has a long and storied career as a sales manager, sales leader and commercial leader, both in the New York tech system and ecosystem, but also abroad in London and also in Washington, DC. What a great interview with Bryan Caplin. Outreach has your back.

Leadership 43

Leadership Technical Review Systems Review Development Team Review 43

User Pilot

JULY 13, 2022

The Product Collective blog offers lots of practical advice like early-career tips. Ken Norton offers lots of valuable insights based on years of experience in his Bring the Donuts product manager blog. Startup product managers will learn a lot from the Review – blog from the First Round. First Round’s The Review.

Technical Review 88

Technical Review Management Leadership Systems Review 88

OpenView Labs

JUNE 16, 2020

The best companies are tweaking sales systems, adjusting their go-to-market strategy and rediscovering customers’ needs as they evolve. Experimenting with product/market fit. Experiment with product/market fit. The best companies are refining their product to meet customers where they are today.

Sales Hiring 54

Sales Hiring Sales Recruiting SaaS Payments Underperforming Technical Team 54

Intercom, Inc.

FEBRUARY 21, 2019

I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. That’s why companies need to do a better job of articulating the value their product provides for prospects – instead of just recapping their product’s function.

Education 123

Education Sales Hiring Software Review Sales Recruiting 123

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Strategy 225

Strategy Scale Systems Review Technical Review 225

Sales Enablement, SaaS and Growth

MARCH 23, 2020

The right mental models have a knack of becoming an integral part of a company’s operating system, and more importantly help employees make good decisions, more often. MSPOT An MSPOT is a simplified one page strategic plan used by HubSpot, and they have become an integral part of the company’s operating system. Source: Amazon 15.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

GetUplift

JULY 12, 2020

And I did this using SEO – the exact tool so many marketers will tell you is a “slow” marketing channel. All because I applied the principles of product marketing and copywriting to the field of SEO. Then I’ll share how to gather this information from your customers, the market, and your competitors.

Social Media 58

Social Media Scale Market Research Systems Review 58

SaaStr

MARCH 24, 2020

I think it was three weeks after the due date for the final draft, so sorry, team SaaStr. In the early days, what you really want as a CEO is to actually be the first sales rep, so you want to find some sort of product market fit. You don’t take their word for it in an interview setting. This is systems.

Sales Recruiting 124

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 124

Neil Patel

OCTOBER 24, 2020

Let’s start by reviewing how you can find the best consultant for your company. How to Find a Good Consultant – Getting the Interviewing Process Right. Question about tactics and various marketing channel s for boosting customer engagement. Reviewing the Final Game Plan. Twitter is also another platform to consider.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

User Pilot

MAY 12, 2024

You’ll also be able to choose between feedback widgets, surveys, or interviews when attempting to collect customer feedback. You’ll also be able to choose between feedback widgets, surveys, or interviews when attempting to collect customer feedback. What are the main use cases for Hotjar? Does Hotjar fit your budget?

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

OpenView Labs

FEBRUARY 27, 2019

Building Your Foundation: Product Market Fit and Pricing. When I started out, I spent quite a bit of time in tech sales before transitioning into a product manager role. This led me to focus my work more around early product market fit, which is such a crucial thing for any SaaS company to nail down.

Technical Review 73

Technical Review Pricing Data Marketing 73

Intercom, Inc.

APRIL 28, 2022

The idea behind the funnel is quite simple – marketers craft campaigns to capture potential customers’ attention and slowly nurture them until they are ready to be handed off to the sales team, which guides them through the purchasing stage until they become paying customers and, hopefully, loyal advocates. The road to HubSpot.

Scale 118

Scale Technical Review Scaling Retention 118

SaaStr

SEPTEMBER 23, 2020

As for David, prior to Hashicorp, he held some incredible roles including VP Marketing at Github and Hortonworks, Senior Director of Product Marketing @ VMWare, and then also spent over 5 years at Microsoft. Below, we’ve shared the transcript of Harry’s interview with Dave. Harry Stebbings. Dave McJannet.

Scale 177

Scale Leadership Underperforming Technical Team Scaling 177

SaaStr

JUNE 3, 2020

Below, we’ve shared the transcript of Harry’s interview with Michael. And by fast, in 2009, I meant under an hour or so, when the next fastest system was taking about a day to update audience manifests. And then, make it really easy to integrate into all the different systems and tools that they use, to run and grow their business.

Sales Hiring 169

Sales Hiring Scale Technical Advisors Systems Review 169

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Before Hubspot, Ryan was Head of Marketing @ Salesforce (APAC) where he led his team to achieve 227% YoY net-new sales sourced through marketing.

Sales Hiring 127

Sales Hiring Sales Recruiting Scale Software Review 127

SaaStr

NOVEMBER 22, 2019

Below, we’ve shared the transcript of Harry’s interview with Travis. And I’m experimenting with deploying that in our pipeline review meetings so that we can record those and learn from them based on what we talk about and how we approach an investment with a potential company. Harry Stebbings. Travis Bryant. Aydin Senkut.

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. Below, we’ve shared the full transcript of Harry’s interview with Manny Medina. Take your product, sell it. Manny Medina.

VP of Engineering 144

VP of Engineering Sales Hiring Technical Review Development Team Review 144

SaaStr

MARCH 12, 2019

The three stages are product-market fit, then go-to-market fit and lastly growth and moat. So that’s what I wanna throw out there today, is a framework on how to think about it deeper than just, hey let’s get product market fit and then lets add 20 reps. We’ve been working on product market fit.

Scale 205

Scale Sales Hiring Revenue VP of Engineering 205

Sales Hacker

FEBRUARY 5, 2019

We recommend you work cross-functionally with the executive team to cover the three most crucial product readiness elements described below. 1) Product Market Fit Assumptions – The problem you solve may not be relevant in the Enterprise market. Embedding your system into a workflow. 3) Market Readiness.

SaaS Payments 58

SaaS Payments Sales Hiring Payments Enterprise 58

SaaStr

FEBRUARY 25, 2020

Average number of support cases and one that I love, and it’s really easy to track these days if you set it up correctly in your systems. And with all of the social networking tools available today and the way they plug into the CRM systems, it’s really easy to actually do that. They had this great story to go tell.

Scale 213

Scale Underperforming Technical Team Sales Hiring Software Review 213

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. There’s a bad review on my profile. Stephen Burton: I think it needs to be the same for sales and marketing as well.

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

OpenView Labs

JUNE 24, 2021

This person typically sits in Product, Product Marketing, or Business Operations. Conduct internal interviews with executives and customer-facing employees to understand what’s working / not working. Review potential billing / invoicing limitations within existing systems.

Pricing 53

Pricing Interviewing Payment Features Systems Review 53

SaaStr

MARCH 12, 2019

Erica Schultz: Well I actually started in the world of SaaS back in 2005 so about 14 years ago when I was still at Oracle Corporation and it was right after we’d acquired Siebel Systems and I took on a leadership role for what at the time was known as the CRM on demand team. Erica Schultz: Yes, interviewing well is hard.

Scale 158

Scale Enterprise Scaling Sales Hiring 158

SaaStr

FEBRUARY 11, 2020

First, you get product market fit, then you create predictable revenue, and then you scale. I’ll give you a sample, and then you need to … especially for outbound, you need to audit and review every single opportunity, because I guarantee there’s going to be so much inconsistency. Anyway, skipping a step.

Scale 182

Scale Outsourcing Services Revenue Outsourced Development 182

Unbounce

SEPTEMBER 16, 2021

If you need to prove product-market fit , generate more sales, or justify upgrades for a product, this is the goal you want to focus on. You can use a hierarchy system to leverage the use of your keywords. In part due to advertisers using this strategy, online shopping for Black Friday hit a record $9 billion in 2020.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Point Nine Land

APRIL 21, 2021

As interviewing 100 applicants can be quite draining, I recommend the following process: 1. A quick HR interview 2. Invite the candidate to a face-to-face or a Zoom interview. Culture fit interview. Set up a ticketing system for feature requests and bug reports. A written assignment with 4 tasks: A feature task.

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52