FastSpring

MARCH 3, 2023

When you’re using a DIY payment solution like Stripe, making it work for your business falls on your developers. From testing out plugins to setting up new payment methods, maintaining Stripe can be very time-consuming. I interviewed him live on LinkedIn about four signs that SaaS companies have outgrown Stripe.

Merchant Services 148

Merchant Services Outsourcing Services Payment Services SaaS Payments 148

Payrix

JANUARY 30, 2024

Back to customer stories A cut above the rest Why Real Green Systems, the leading software platform for lawn care businesses, chose Payrix. Real Green’s journey to embedded payments is also rooted in innovation. Our first integrated payment solution was a referral agreement with a third-party ISO.

Payments 130

Payments Payment Solutions Payment Features Merchant Services 130

FastSpring

AUGUST 6, 2024

FastSpring is a merchant of record that can help you easily grow your business internationally. We provide an all-in-one payment platform for SaaS, software, video game, and other digital product businesses, including VAT and sales tax management, payment localization, and award-winning consumer support.

Merchant Services 167

Merchant Services Payment Services Outsourcing Services SaaS Payments 167

User Pilot

AUGUST 22, 2024

This is because the client onboarding process in financial services faces unique challenges. TL;DR Customer onboarding in financial services aims to integrate users into systems and educate them about product features, for example, in the banking sector. What are they? Let’s get started.

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111

Payrix

JUNE 25, 2024

Embedded Finance is more than just a buzzword; it represents a fundamental shift in how financial services are delivered and consumed today. Ian Hillis, Head of Growth at Worldpay for Platforms discusses this new term and what the opportunity may await software providers on our latest episode of PayFAQ: The Embedded Payments podcast.

Payments 100

Payments Payment Solutions Finance Payment Services 100

SaaStr

MAY 10, 2021

There’s one theme we’ve reiterated over the years, at least since 2017 or so when we interviewed the CEOs of Twilio and Veeva back-to-back : To grow quickly after $100m ARR, you probably need a second core product. But customers who also use it for security grew 56%, and customers who also used it for customer service grew 40%.

Merchant Services 261

Merchant Services SaaS Payments SMB Payment Solutions 261

Neil Patel

SEPTEMBER 11, 2020

Maybe you’d spend it creating new marketing campaigns to generate more revenue. Regardless, the average small business owner spends five hours every pay period running payroll. But thankfully, that’s not what your payroll process has to look like. The 6 best payroll service options for 2020. Number of employees.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

SaaStr

FEBRUARY 11, 2021

In sum -> Learning and understanding how to maximize the revenue per lead. No Revenues”. Drive your revenue per lead way up, and put you in place to jump on and close every practical piece of business that comes through the door. Create a real machine to monetize the prospects and leads that find their way to you.

Sales Hiring 363

Sales Hiring Scale Sales Recruiting Sales 363

FastSpring

SEPTEMBER 16, 2022

When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. Stream both interviews below and see highlights from each. How to Price a New Product.

Pricing 146

Pricing Payment Solutions Payment Services Scale 146

SaaStr

DECEMBER 17, 2019

Enter the platform company. Happy post lunch interview. So, as a consumer, the way that you interacted with your finances in the web pre-Plaid was doing a variety of manual processes. Zach : So in our back end, we’ve integrated with about 10,000 financial institutions in the U.S. Ari : You have a preference?

Payments 212

Payments SaaS Payments Banking Underperforming Technical Team 212

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption.

B2C 148

B2C Payments SaaS Payments B2B 148

User Pilot

NOVEMBER 7, 2024

This both shortens the sales process and enhances the customer experience. For instance, the spend management platform Pleo saw a 10X increase in conversion rates after implementing interactive demos. Here’s how: Conduct internal interviews : Talk to your sales team, customer success managers, and product team members.

Payment Methods 103

Payment Methods Payment Solutions Software Review SaaS Payments 103

SaaStr

OCTOBER 6, 2023

Stand Out by Being Concise and Easy to Understand Michael has done over 2000 YC interviews, and the one thing founders don’t understand is that if investors don’t know what your company does, they can’t fund you. “The They collect the payment online and take a 15% fee for every booking. Let’s use Airbnb as an example. That’s it.

Payment Methods 278

Payment Methods Startup Payment Solutions Sales Hiring 278

FastSpring

MARCH 15, 2021

While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. Why Shift to a Subscription Revenue Model. If you have a product or service that can be offered as a subscription, right now is the perfect time to make the transition. Popular SAAS Revenue Models.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

Buffer Resources

JANUARY 18, 2023

These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience. Access is determined by the platform’s capacity, so you can’t rely on it too much. You can create simple or complex systems to manage your creative process.

Payment Services 139

Payment Services Payments Payment Methods Payment Solutions 139

Stax

MAY 30, 2024

While remote work is all the rage these days, there is still very much a need for on-site services, particularly industries like construction, healthcare, utilities, and telecommunications. This is where field service management (FSM) come in. – Who are the customers already doing business with you? Who needs my service?

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 162

Scale Payment Services Payment Methods Scaling 162

Andreessen Horowitz

APRIL 29, 2024

Throughout this series, we have provided many resources to prepare you for this stage of your business journey. For this article, we interviewed multiple lenders to glean their guidance and insights. We’d like to wrap up by focusing on how to manage debt post-closing. With the combination of diligence solutions (e.g.,

Payment Services 93

Payment Services Payment Solutions Outsourcing Services Development Team Review 93

FastSpring

AUGUST 2, 2023

“As a startup with only two or three people, it would be absolutely impossible to go international without this kind of platform.” Are you looking for a merchant of record that will partner with you to grow your business internationally? Our customers have been quite happy with the service.” Here’s why. Now, Stripe offers it.

Payment Solutions 148

Payment Solutions Payment Methods Merchant Services AI Search 148

Intercom, Inc.

AUGUST 29, 2019

But that’s easier said than done, which is why we’ve published our new book Intercom on Sales : a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. Sales is a brutal profession.

Scale 172

Scale Sales Hiring Scaling Payment Services 172

FastSpring

SEPTEMBER 16, 2022

One of the things our CEO David Nachman told me during a one-on-one about the purpose and direction of the community was that this community is an opportunity to lessen the transactional nature of our relationship with customers and other software and SaaS businesses. We provide a service; you make money; repeat on autopilot.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

FastSpring

OCTOBER 12, 2023

In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” Ifprospects and customers don’t understand what your product is or what your service does, they’re not going to buy it. Or what is it about your product or service that the users say in their own words they love.

Payment Methods 180

Payment Methods SaaS Payments Payment Solutions Payments 180

Andreessen Horowitz

APRIL 23, 2024

At a16z’s recent Connect/Fintech event, a16z Partner Alex Immerman sat down for a broad conversation with Immad Akhund , co-founder and CEO of banking startup Mercury , and René Lacerte, founder and CEO of financial services company BILL. Alex: The other side of the equation on customer acquisition is monetization.

Payments 110

Payments Forecasting Payment Services Sales Hiring 110

FastSpring

APRIL 26, 2022

“It’s likely that a finance or sales tools will be less susceptible to churn than a marketing tool, simply because it’s perceived to be more directly responsible for revenue.”. Because word-of-mouth for us is actually much bigger fuel than the revenue that we’re collecting or churning or dropping or whatever.”.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Chart Mogul

JUNE 6, 2019

With only 2 people on our Finance & Operations team, we have to be smart about how we use our resources. Finance & Operations. The first thing that comes to mind when you think of a SaaS business? The Finance & Operations Team at ChartMogul. This is based not on MRR, but GAAP revenues. Exciting, right?

Payment Services 20

Payment Services Finance Payment Solutions SaaS Payments 20

FastSpring

JANUARY 8, 2019

A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts. The largest 3rd party ecommerce platform. They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost.

Payment Methods 84

Payment Methods Merchant Services Payment Services Outsourcing Services 84

Neil Patel

JANUARY 4, 2021

What if you could take passive interaction to the next level and actually buy and sell directly from the platform? Instagram shops are an option for Instagram account holders who have e-commerce brands to sell directly from the Instagram platform. Instagram Shopping is a pretty simple process for Instagram users.

Payment Methods 145

Payment Methods Payment Solutions Payment Services Payments 145

Intercom, Inc.

AUGUST 27, 2020

To navigate the current minefield of growth, businesses need to shift their focus. From the new services that legacy businesses are bringing to market to the metrics being used to fight churn, everything must be designed around the customer. From legacy business to subscription service. Over the last 7.5

Scale 211

Scale Payments Payment Features Subscription 211

Buffer Resources

JUNE 8, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices. His project management work operates under 'George Solutions,' while his creative endeavors fall under 'The Cre8tor Hub.' ' He also offers podcast administration services through PodMan. "Even

Outsourcing Services 111

Outsourcing Services Payments Social Media Payment Methods 111

Andreessen Horowitz

SEPTEMBER 18, 2023

In Part B (coming soon), we’ll be summarizing interviews with key decision makers at leading payor and provider enterprises on what entrepreneurs should consider as they bring their AI products to market. The tasks are labor-intensive, with low historical adoption of traditional software products to facilitate them.

Healthcare 140

Healthcare AI Artificial Intelligence Payment Solutions 140

FastSpring

DECEMBER 7, 2023

Common operational pitfalls founders should avoid that can make acquisitions more difficult. How you should think about building a sellable business. Financial buyers operate more like holding companies and are often interested purely in potential cash flows from an acquisition. Jump to highlights. My name is David Vogelpohl.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue. Get a demo now!

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

Intercom, Inc.

MAY 3, 2018

Iterate on process the same way you iterate on product. If a process doesn’t stick, don’t hesitate to move from it. But a lot of our merchants aren’t face-to-face with their buyers, or they have a sale that happens 30-90 days after they deliver a good or finish a service. Iterating on process.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

User Pilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. Demographic information like age, gender, location, and income helps tailor services for different population segments. Technographic details on devices and platforms used to ensure compatibility and support across technologies.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. The licensor enjoys a new revenue stream. A supply chain management system licenses a BI application.

Payment Solutions 87

Payment Solutions Payments Software Review Enterprise 87

User Pilot

DECEMBER 7, 2023

When businesses collect and analyze data (from customers, marketing, etc.), Data-driven insights are essential to modern business operations as they provide business leaders with the full picture: Improve customer experience : Data-driven insights can help you identify customer pain points , buying patterns, and preferences.

Payment Methods 105

Payment Methods SaaS Payments Data Payments 105