FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. They have dimension, they have shape, they have personality. Or your customer base?

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Payment Methods Marketing Payments SaaS Payments 140

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

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Scale Sales Payment Methods Merchant Services 147

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations. Dare I say SaaS.

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Scale Payment Services Payment Methods Sales Hiring 119

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 146

Software Review Technical Review Development Team Review Branding 146

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The ‘haves’, defined by growing quickly out of the gate and then maintaining 50% or faster revenue growth at significant scale, have seen their valuations skyrocket over the years.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. Personalized email to a detractor. Video calls work best for this sort of interview.

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SaaS Payments Payment Solutions Software Review Interviewing 97

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The problem with SaaS is getting people to see the value in your product. This is a guest post by Nico Prins.

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SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn.

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SaaS Payments Payment Methods Scale Payments 55

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. But how does user adoption impact your business?

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SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. But how does user adoption impact your business?

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SaaS Payments Strategy Payment Solutions SaaS 91

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. The ideal executive champion is the person who most acutely feels the pain of the problem remaining unsolved, is held responsible internally for solving the problem, and has the budget to solve it.

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Healthcare AI Payments Enterprise 111

Neil Patel

SEPTEMBER 11, 2020

The process and fee structure may differ for different types of payments depending on which service you choose. Some services offer unlimited payroll processing, while others limit the number of times you can issue payments every month. So, carefully consider how often you need to send payments when making your final decision.

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Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. Corporate learning is really enterprise SaaS.

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Payment Solutions Payment Services SaaS Payments VP of Engineering 108

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. It may be done over the phone, Skype, email, web conference….

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Sales Hiring Scale Sales Recruiting Payment Methods 82

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

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Scale SaaS Payments Sales Recruiting Payment Services 132

Sales Hacker

AUGUST 4, 2023

I’ve gone through a mix of emotions, reliving the insane 10-year journey that came out of a young Max being naively intellectually curious about how to scale sales at a startup. This is when startups were for nerds, and Ivy League grads were still going straight into investment banking instead of SaaS sales. I said yes.

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Scale Sales Hiring Sales Payments 62

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. We were building websites that “do stuff,” and a lot of our work with tech start-ups was in support of their advertising campaigns. Geoff: What was your familiarity level with Google Adwords at that time?

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Interviewing SaaS Payments Payments Technical Advisors 40

ProfitWell

DECEMBER 16, 2019

Patrick went through the history of SaaS, and Neel broke down some of our latest innovations. Nick Mehta , CEO of Gainsight, and his colleague, Kate Peter dropped knowledge on how to drive customer success across SaaS businesses. We're building all these online products, electronic kiosks, automating everyday things.

Scale 41

Scale Payment Methods Payment Services Payments 41

Sales Hacker

MARCH 30, 2021

Scaling sales during the pandemic. Scaling Up During The Pandemic [11:40]. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable.

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Scale Payments Technical Advisors Sales Recruiting 103

Chargify

OCTOBER 4, 2017

Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. We looked at several SaaS billing platforms, but none came anywhere close to the robust way Chargify handles metered components. costs money and 2.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. We put it online, $10,000, and we started talking to our customers. We taught a free class, got 7,000 people in the free class, and I started emailing everybody in that class individually, personalized emails, one by one, a thousand a day. We can quit our jobs.

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Acquisition Software Review Payment Methods Marketplace as a Service 143

Chart Mogul

SEPTEMBER 19, 2019

SaaS founders and operators need help structuring and understanding the importance of sales basics. How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Hiring manager video interview: this is the deep dive. But it is also a lot of text. Here’s what I mean….

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Sales Hiring Scale Sales Recruiting Startup 93

How To Buy Saas

DECEMBER 1, 2020

SaaS is a global software solution created by different businesses in order to improve human activities in a matter of clicks. SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers.

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Growth Hacking Payment Methods SaaS Payments Payment Solutions 105

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential? How B2B and B2C Are Converging.

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B2C Payments SaaS Payments B2B 145

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. Bernadette Nixon: Sure.

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Payment Methods Merchant Services Scale Payments 196

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. If you missed episode 33, check it out here: PODCAST 33: How to Grow and Scale a Company in the Digital Age w/ Ilir Sela. What You’ll Learn.

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Finance Sales Hiring Scale Outsourcing Services 59

Point Nine Land

MARCH 7, 2019

It seems like while there’s been a lot of discussion in the SaaS community about the right time to bring on a VP of Sales or VP of Marketing (with the best advice coming from Jason himself¹), the finance department hasn’t attracted as much attention yet. are usually also things such a person could take care of instead of the founders.

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Sales Hiring Outsourcing Services Payment Services Finance 72

Chart Mogul

SEPTEMBER 19, 2019

SaaS founders and operators need help structuring and understanding the importance of sales basics. How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Hiring manager video interview: this is the deep dive. But it is also a lot of text. Here’s what I mean….

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? They discuss the most common and emerging challenges facing SaaS companies today. Missed the session?

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SaaS Payments Cloud Technical Review Scale 137

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. I'll tell ya just why.).

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

Outseta

OCTOBER 15, 2018

By Geoff Roberts Last year Clement Vouillon of Point Nine Capital wrote an article entitled The Rise of the Non “VC compatible” SaaS Companies. It made the rounds in tech circles online. Wistia is certainly not the first tech company to suffer from over-scaling, but their story is both unique and illuminating for a number of reasons.

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CTO Hire CTO Coach SaaS New CTO 65

Intercom, Inc.

AUGUST 29, 2019

In this week’s episode we’ve dug down into the podcast vaults to bring you some of the best insights shared by our guests about scaling sales. It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. John Barrows: Passion and work ethic. Everybody was on the same page.

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Scale Sales Hiring Scaling Payment Services 172

SaaStr

MAY 14, 2023

Here’s a chance to look back at 4 pre-IPO SaaS leaders today, and how they were doing and what they were thinking in the run up to $10m ARR. You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. And you said you kept the pricing on the website? How did they do?

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Sales Hiring Sales Recruiting Scale Payment Methods 233

SaaStr

MAY 9, 2019

Often times, we see founders who want to be SaaS founders, but they’re running an Enterprise company, or founders who want to be Enterprise salespeople, but awkwardly, their product only costs a couple thousand dollars a year. If your payment system works, you’re not going to rip it out. If you take the case of Justin.tv

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Sales Hiring Scale Payment Solutions Banking 170

User Pilot

MAY 9, 2024

The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively. Create personalized interactions for new users Personalized customer onboarding experiences reduce time to value. Miro customer onboarding email.

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SaaS Payments Payment Services Onboarding Payment Solutions 52

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. As a SaaS product, marketing , or customer success manager, you have quite a few options for identifying user needs.

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SaaS Payments Payment Solutions Payment Services Payments 105