SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. Shuo Wang is the CRO and co-founder of Deel, one of the fastest-growing SaaS companies.

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Sales Hiring Payment Services SaaS Payments Scale 226

FastSpring

FEBRUARY 9, 2023

FastSpring is proud to announce the launch of Growth Stage: a new podcast offering conversations with a diverse group of SaaS leaders from around the world. This podcast is for any SaaS professional looking for growth insights: from marketers to developers to executives and founders. Is CRO Different for SaaS?

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

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SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

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SaaS Payments Payment Methods Churn Payment Services 105

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. They have dimension, they have shape, they have personality. Or your customer base?

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Payment Methods Marketing Payments SaaS Payments 140

User Pilot

JUNE 20, 2023

Obtaining (and acting on) users’ opinions of your product through user feedback and interviews and more. It is a UX research method that measures how easy it is for users to use your product. Then, you interview them to identify what they learned in that time about your product’s purpose, trustworthiness, and usability.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

ProfitWell

OCTOBER 9, 2019

Today, we’re all about ecommerce. We have a list of podcasts for the ecommerce-righteous crew out there, plus 2Checkout hosts a webinar, and Rewind partners with BigCommerce to bring you a Black Friday playbook. The pods on ecommerce. In 2007, he and his wife started their own online store. Noah Kagan Presents.

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Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS. Keep it short.

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FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). In the language of SaaS, I churned. In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks. Is There an Ideal Churn Rate for SaaS?

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Benchmarks Churn Payments SaaS Payments 139

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS. Keep it short.

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SaaS Payments Payment Solutions Payments Social Media 162

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . The first call with a candidate is no longer an interview; it instead needs to be 100% focused on setting the hook.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 146

Software Review Technical Review Development Team Review Branding 146

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. According to one study, it also costs over $50 billion annually due to wasted resources alone. But what makes B2B content good ? Tough question.

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B2B Technical Advisors SaaS Payments Underperforming Technical Team 117

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

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Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Upscope

JULY 18, 2021

We're not Nike whose underlying brand story is about honouring great athletes and we're not Apple who can "Think Different" We're a simple SaaS company that needs to build a brand and that starts with simpler story telling around the product and what it does for the customer. ” Source. " Who is the bad guy?

Payment Methods 52

Payment Methods SaaS Payments SaaS Payment Services 52

Chart Mogul

JANUARY 27, 2023

In this episode of SaaS Open Mic, I speak with Matt Lerner, the founder and CEO of Startup Core Strengths. Later, … In this episode of SaaS Open Mic, I speak with Matt Lerner, the founder and CEO of Startup Core Strengths. We use jobs to be done interviews to understand their life before the product.

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User Pilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics stands for user experience data and it’s all about gathering and interpreting data about user’s behavior on a website or in-app by tracking actions like: moves of a cursor(mouse) within web pages. What does the term UX analytics stand for?

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SaaS Payments Payment Methods Data Payment Solutions 52

Upscope

JULY 18, 2021

We're a simple SaaS company that needs to build a brand and that starts with simpler story telling around the product and what it does for the customer. Trying to squeeze a Luke Skywalker story arc into the first draft of a SaaS product story is not simple and can go wrong. Does it deliver on the brand promise consistently?”

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User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. But how does user adoption impact your business?

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SaaS Payments Strategy Payment Solutions SaaS 97

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The problem with SaaS is getting people to see the value in your product. This is a guest post by Nico Prins.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

ProfitWell

OCTOBER 22, 2019

Today, we’re all about ecommerce. We have a list of podcasts for the ecommerce-righteous crew out there, plus 2Checkout hosts a webinar, and Rewind partners with BigCommerce to bring you a Black Friday playbook. The pods on ecommerce. In 2007, he and his wife started their own online store. Noah Kagan Presents.

Payment Methods 40

Payment Methods Sales Recruiting SaaS Payments Payment Solutions 40

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. But how does user adoption impact your business?

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. Interested in learning more about how your SaaS, software, video game, or other digital goods business can partner with FastSpring and let us worry about the taxes? And much more!

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User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. Personalized email to a detractor. Video calls work best for this sort of interview.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 164

Scale Sales Recruiting Scaling SaaS Payments 164

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 157

Scale Payment Services Payment Methods Scaling 157

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. Corporate learning is really enterprise SaaS.

Payment Solutions 108

Payment Solutions Payment Services SaaS Payments VP of Engineering 108

Neil Patel

SEPTEMBER 11, 2020

The process and fee structure may differ for different types of payments depending on which service you choose. Some services offer unlimited payroll processing, while others limit the number of times you can issue payments every month. So, carefully consider how often you need to send payments when making your final decision.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. It may be done over the phone, Skype, email, web conference….

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Payment Methods 82

User Pilot

FEBRUARY 10, 2023

In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. Also, it helps to personalize the customer experience and boost customer loyalty. Send out personalized content to different user segments. Personalize the customer experience. Build data-driven loyalty programs.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. According to one study, it also costs over $50 billion annually due to wasted resources alone. But what makes B2B content good ? Tough question.

B2B 56

B2B Technical Advisors SaaS Payments Underperforming Technical Team 56

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. But he explains that what happens on the website is such a small and early part of the entire customer relationship. “For Stream the entire conversation or read the highlights below. Jump to highlights. But sign-ups went down.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Dare I say SaaS. Payments has been around for thousands of years. But we provide a combination of APIs and software. They were self taught developers.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. The ideal executive champion is the person who most acutely feels the pain of the problem remaining unsolved, is held responsible internally for solving the problem, and has the budget to solve it.

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Healthcare AI Payments Enterprise 111

CustomerSuccessBox

JULY 11, 2022

This trip begins for the majority of SaaS products when a user clicks a “cancel subscription” button of some sort. Exit Interview or phone call: Calling clients could add a more personal touch. This might help: Guide for implementing a proper exit interview. What is offboarding?

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