SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 163

Scale Payment Services Payment Methods Scaling 163

Buffer Resources

DECEMBER 14, 2023

0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats, a win for my personal branding efforts. The post also highlights the brand's innovation and customer-centric thinking, which can inspire other businesses and marketers.

Social Media 138

Social Media Payment Methods Payment Solutions Payment Services 138

Neil Patel

APRIL 5, 2023

However, verified website owners can get free access to a comprehensive set of Webmaster Tools , including backlink analysis. Type in a website of your choice. For pricing info, click on the ‘build a package’ link online, and you’ll get sent an email. Conversation-focused (interview pieces and quotes).

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. What was the first thing you bought online? Jake Dipple 3:15 It was probably the last thing I bought online as well. And much more!

Customer Success 159

Customer Success VP of Engineering Payments Payment Methods 159

Intercom, Inc.

MARCH 22, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. Upon joining that team, I led online marketing and user acquisition growth for about a year. There are trade-offs between the two, and clearly their method won out. I was able to actually spot that during my interview process.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Stax

MARCH 14, 2024

Combine different techniques like surveys, interviews, and observation to gather a comprehensive understanding of the market. Each method provides unique insights that can help inform your decisions. These are the fees your business pays to process non-cash payments and they can add up fast.

Payment Methods 68

Payment Methods Payment Services Payment Solutions Payments 68

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. Interviews – more difficult to scale than customer surveys but can potentially offer more in-depth insights.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. Or if you’ve ever gotten a 2 cent and a 4 cent deposit into your account as you’re trying to set up direct deposit or payments transfers, that’s a pre-Plaid world. Please welcome Zach Perret, Plaid Co-Founder and CEO and Ari Levy, CNBC Senior Technology Reporter. Zach : Go for it.

Payments 210

Payments SaaS Payments Banking Underperforming Technical Team 210

ProfitWell

NOVEMBER 12, 2019

The list is truly hefty, but a few in particular that caught my eye: Appcues ’ podcast, Voice of the Product , an ongoing interview series with strategic leaders at top product-led companies, featuring discussions on team structure, business strategy, and the opportunities and pitfalls of becoming product-led. A Webflow x PayPal update.

Payment Methods 43

Payment Methods Merchant Services PayPal Payments 43

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. Finding Customers Who Were Sold On an Innovative Narrative [19:29]. They are a phone system designed for the modern sales team.

Finance 71

Finance Sales Hiring Scale Outsourcing Services 71

Intercom, Inc.

JULY 14, 2022

My main focus at the time was not industry – I didn’t know anything about payments. Those strategic accounts are using the Stripe platform in a particularly significant way, and they hold a very, very high bar for payments performance. Then, I started looking around at companies. First, the product has to be reliable.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

Sales Hacker

MARCH 30, 2021

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. Now, without further ado, let’s listen to this interview with Neil Ringers.

Scale 112

Scale Payments Technical Advisors Sales Recruiting 112

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customer, lower churn, and grow their revenue. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry. The problem with SaaS is getting people to see the value in your product.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payment Solutions 55

Andreessen Horowitz

APRIL 29, 2024

For this article, we interviewed multiple lenders to glean their guidance and insights. Loan servicers are responsible for collections, where they auto debit gross principal and interest payments from a bank account and wire them to the lender. The service maintains control over payment directives and loan management.

Payment Services 93

Payment Services Payment Solutions Outsourcing Services Development Team Review 93

Chart Mogul

AUGUST 30, 2019

The real-life examples of 3 companies that use online courses (that they charge a premium for) to educate customers, lower churn, and grow their revenue. Nico is an online marketer and the founder of Launch Space. The graph shows how payment plans impact usage. Online courses are a huge (and growing) industry.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payment Solutions 52

Sales Hacker

JUNE 12, 2020

Find innovators (10:36). ? First strategy here is to build the relationship on a human level , and I think one element of that is you’ve got to get in person. When that person goes to their colleagues and says, “ I want to buy this ,” and they say, “ Buy from who? Enlist the co-founders (06:34). ?

Enterprise 80

Enterprise CTO Hire Startup Technical Cofounder 80

Chart Mogul

JULY 30, 2024

Pros: Less risk averse than traditional methods. This method isn’t just funding-related; it’s about building your skills and network, so the programs can be time-consuming. In an interview with Miguel Fernández , the CEO and co-founder of Capchase explained how revenue-based financing means you can really plan ahead. Networking.

SaaS Payments 52

SaaS Payments Investment Payment Methods Payments 52

SaaSHolic

MAY 15, 2023

Differences and similarities between Latin American/Brazilian startups and Silicon Valley startups are discussed, with a focus on challenges related to data ownership, regulatory and intellectual property rights, and fostering innovation.

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

Chargify

OCTOBER 4, 2017

In an interview with Breaker , he explained how Earth Class Mail identifies core competencies the company should build for: The Strategic and Critical box is where the company should develop its own software and product. Unnecessary revenue leakage occurs through failed and delinquent payments. And those are just a few examples.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

User Pilot

JULY 27, 2023

The different roles in SaaS companies: Chief Executive Officer : As the highest-ranking executive, this person ensures the company runs smoothly and employees are happy and engaged. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

OpenView Labs

APRIL 11, 2019

My personal and professional backgrounds contributed to my tendency to see the world through many mental models. I wanted to be a neuroscientist in college because I was so interested in the combination of the scientific method and the study of human behaviors. It makes for a very creative, innovative and intellectual discipline.

Strategy 64

Strategy Payment Solutions PayPal Underperforming Technical Team 64

ProfitWell

DECEMBER 16, 2019

Patrick went through the history of SaaS, and Neel broke down some of our latest innovations. Some key takeaways include personalizing your outreach, keeping subject lines and emails short, and A/B testing to optimize. We're building all these online products, electronic kiosks, automating everyday things. Tune in live below ??

Scale 41

Scale Payment Methods Payment Services SaaS Payments 41

User Pilot

JULY 28, 2024

A retention specialist job description outlines the key responsibilities, must-have skills, and qualifications needed to nurture customer relationships, reduce churn, and maximize customer lifetime value through personalized engagement and data-driven strategies. It can also include preferred skills, experience, and certifications.

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

ProfitWell

OCTOBER 1, 2019

A strong people strategy can create a noticeable competitive advantage by marrying culture, innovation, leadership, and inclusiveness. Tell me, explain how you think about testing this in an interview. Instead, it's the foundation for making a workplace where employees will do more than just work – they'll thrive.

Company Culture 40

Company Culture Sales Recruiting Scale Sales Hiring 40

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I just think that definition of responsibility will change where they may simply be a sales and marketing person who’s focused on new logos, but immediately is handed to success from that point forward. Nick Mehta: So let’s dive into the future.

Payment Methods 274

Payment Methods Merchant Services Scale Payments 274

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. Found by Abhijit Pattanaik in 2016, Playtonia is an e-sports platform technology company that helps online gamers connect and develop communities. Paperflite.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

Intercom, Inc.

NOVEMBER 25, 2021

Come drive our car, come to our store.’ You can also read the full transcript of the interview, which has been lightly edited for clarity, below. You’re probably in charge of the different payment methods that your company accepts. They say, ‘Look at us. We’re awesome. We want to go” 3.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Daphne Lopes is a Customer Success leader with experience with operations, product management, and professional services (SaaS and Payments). Daphne Lopes. Gemma Cipriani-Espineira.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 222

Scale Sales Recruiting Scaling SaaS Payments 222

SmartKarrot

MAY 29, 2020

When it comes to the roles and responsibilities of an account manager, it is to foster the customer relationships, interact with the marketing and sales team to prepare sales pitches, establish innovative marketing strategies as well as media proposals. Usually, some interviewers press further and talk about a specific number.

Management 10

Management Healthcare SaaS Payments Technical Review 10

Sales Hacker

MARCH 2, 2020

Innovating for People. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Here, Brian walks through strategies and methods for moving deals through the pipeline and adding more “Closed Won” deals to the board. Illuminate. Thinkertoys.

Scale 143

Scale Sales Hiring Sales Recruiting Sales 143

SmartKarrot

SEPTEMBER 26, 2023

Payroll management : this playbook is also helpful in the management of your payroll to ensure that the payment of salaries is done without any delays, there are no errors in the payroll, and that statutory deductions are applied accordingly, among other things. The best way to do this is by having different types of human resources playbook.

Payment Services 10

Payment Services Payment Solutions Payments Systems Review 10

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. After learning about the true cost of being in business, my co-founder and I realized we needed to triple our prices and switch to a monthly payment plan option that provided monthly recurring revenue.

Payment Methods 117

Payment Methods Sales Hiring Payments Business 117

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. The ideal executive champion is the person who most acutely feels the pain of the problem remaining unsolved, is held responsible internally for solving the problem, and has the budget to solve it.

Healthcare 114

Healthcare Payments Enterprise AI 114

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. I think the key thing that I had realized after several years in Her Majesty’s United Kingdom, it really centers on the fact that a lot of the technology that I was seeing was really, a lot of the innovation was happening in the Bay area. Harry Stebbings.

Technical Advisors 227

Technical Advisors Scale Technical Review Payment Solutions 227

SaaStr

NOVEMBER 2, 2019

Does it have to be in person? Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 What is the process to do it efficiently? Harry Stebbings.

Scale 159

Scale Sales Recruiting SaaS Payments Payment Services 159

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Below, we’ve shared the transcript of Harry’s interview with Travis. What questions must you ask? Harry Stebbings.

Underperforming Technical Team 198

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 198