FastSpring

MARCH 14, 2023

It takes an enormous amount of time, money, and headcount for SaaS companies to handle VAT, GST, and sales tax (and any other form of indirect tax) in-house. Request a demo or sign up for a free account to see how FastSpring can help you expand globally almost overnight without adding headcount.

Payment Solutions 89

Payment Solutions Merchant Services SaaS Payments Payment Methods 89

SaaSOptics

JANUARY 9, 2020

What if I told you that we have 1 full-time finance team member managing revenue operations with over 80 employees and 650+ customers? One person to manage expense reports, commissions, billing and invoicing, cap tables, revenue recognition, deferred revenue and more. Subscription Management ( SaaSOptics ) .

Payment Features 77

Payment Features Deferred Revenue Scale Finance 77

Clouded Judgement

MARCH 31, 2023

The majority of COGS (revenue less COGS = gross profit) fall in hosting costs (ie AWS), and some customer support. If they don’t want to pay double the price, then Notion has a decision to make - do they sell the Notion AI SKU at a price that dilutes gross margins if it ends up generating more revenue? What do I mean by this?

Cloud 130

Cloud Sales Hiring AI Headcount 130

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading. I know we do.

Subscription 72

Subscription Payment Features Headcount Trends 72

SaaSX

FEBRUARY 5, 2020

Here’s a super basic overview of the key P&L areas we typically use: Revenue Cost of Goods Sold (COGS) Sales & Marketing Expenses (S&M) Research & Development Expenses (R&D) General & Administrative Expenses (G&A). This INCLUDES headcount-related expenses. Not Utilizing a Proper SaaS Chart of Accounts.

Finance 118

Finance Sales Hiring Headcount Scale 118

The Angel VC

MARCH 23, 2016

If you have a SaaS startup with a higher-touch sales model where revenue growth is largely driven by sales headcount, the plan needs to be modified accordingly. The "Revenues" line shows your end-of-month MRR for the respective month. Revenues" tab The model assumes that you have three pricing tiers.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Chart Mogul

APRIL 2, 2021

Everything you need to consider before you’re ready to make the Build vs Buy decision for your subscription analytics platform. In this post, we want to share some of that knowledge in order to help companies that are trying to decide whether they should build or buy their subscription analytics software. Further reading. I know we do.

Subscription 52

Subscription Payment Features Headcount Trends 52

SaaSOptics

SEPTEMBER 14, 2021

In reality, one simple discipline can take your Financial Operations from good to great—with no additional cost or headcount. . It should be set up so you can easily answer questions like, “what is our small business vs. enterprise revenue over the last 24 months?”. For example, if you say revenue for the last quarter was $3.5

Point of Sale 60

Point of Sale Outsourced Development Headcount compliance 60

ChurnZero

MAY 17, 2022

’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years. The company plans on doubling its headcount in 2022. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

OpenView Labs

MAY 24, 2021

The companies on OpenView’s PLG index traded at a 50% revenue multiple premium to their SaaS peers, with the valuation gap widening over the course of the year. They spend a whopping 47% of revenue on R&D compared to only 16% on Sales and Marketing. spending only 19% of revenue on R&D vs. 55% on Sales and Marketing.

Scale 98

Scale Headcount Sales Hiring Benchmarks 98

OPEXEngine

NOVEMBER 23, 2020

Here’s a super basic overview of the key P&L areas we typically use: Revenue. This INCLUDES headcount-related expenses. If you are utilizing Gusto or a similar payroll tool, your headcount expenses are likely coming into your P&L as one (or maybe two) line item(s). Cost of Goods Sold (COGS).

Finance 52

Finance Sales Hiring Headcount Scale 52

Sales Hacker

MARCH 1, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. Here are a few benefit sticking points: Owned media can be measured by subscriptions. Platforms like Substack and Patreon allow consumers to connect and support creators through subscriptions.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

Kellblog

NOVEMBER 23, 2022

(In a small initial land and big expand model, this may run much higher than 30-40% but that also depends on the definition of land – i.e., is the “land” just the first order or the total value of subscriptions acquired in the first 6 or 12 months). The next block focuses on headcount: Total employees, at end of period.

Technical Review 116

Technical Review Software Review Forecasting Churn 116

CustomerSuccessBox

DECEMBER 3, 2021

You may find yourself protecting your headcount, rooting for investments you want in tech, and giving suggestions for new product features. Investment in CS will ensure more customers and increased revenue. Reducing costs to retain revenue doesn’t have to mean cutting costs. Revenue growth. CS as a profit center.

Customer Success 52

Customer Success Data Technical Review Headcount 52

OPEXEngine

SEPTEMBER 9, 2021

From variations on the subscription model itself, to inbound marketing or product led growth, account based sales models and Customer Success organizations, the CFO is in the driver’s seat to guide the corporate vessel through evolving models and changing economics. Include them upfront to guide modeling, instead of at the end.* .

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

CustomerSuccessBox

DECEMBER 14, 2021

If you’re starting out, set up the CS team as a profit center (a profit-making business that brings back revenues more than it costs). Customer Success teams, typically, follow the recurring revenue model (followed by almost every SaaS business). By increasing net dollar per customer through expansion revenue.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 139

Payment Services Payment Methods Merchant Services Payment Features 139

ChurnZero

MAY 17, 2022

’s premier technology companies and an employer of choice, growing revenue over 100% annually for the last three years. The company plans on doubling its headcount in 2022. About ChurnZero ChurnZero is a real-time Customer Success platform that helps subscription businesses fight customer churn.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

SaaSOptics

JULY 20, 2020

Lewis gives an example of a Fulcrum portfolio company that had miscalculated deferred revenue, which in turn rendered them unable to accurately project cash runway. . They had these long spreadsheets for calculating deferred revenue,” Philip explains. “We They had to take out 7-8 headcount in order to get their burn rate down.

Technical Review 56

Technical Review Metrics Deferred Revenue SaaS 56

InsightSquared

MAY 7, 2019

When scaling the business, sales typically averages roughly 30% of revenue, so therefore sales spend is one of the biggest investments a company can make. At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC).

Scale 102

Scale Sales Hiring Metrics Sales 102

OPEXEngine

DECEMBER 17, 2019

This is true even though selling software on a subscription basis has been around for well over 20 years. In my experience working with enterprise SaaS companies over the past five years, I’ve seen a large variance in benchmarks for gross margin across subscription software businesses. The Value of Benchmarking.

Benchmarks 40

Benchmarks Metrics Headcount SaaS 40

Intercom, Inc.

JULY 29, 2021

SaaS is the subscription business. I worked in lots of different jobs after college that I didn’t really know were sales, but looking back now, I can see that all the things I was doing were very target-driven, commercial, and based on revenue. And I think you need to think about people management the same way.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

ProfitWell

MARCH 27, 2019

Grab your pals, whatever the heck their names are, and let’s get into some midweek subscription. The continued support of their investors has underscored the market potential and has led the crew to expand their partner ecosystem and double their headcount across engineering, sales, and marketing. The Rundown In resources.

Travel 45

Travel Cybersecurity Headcount Entertainment 45

Practical Advice on SaaS marketing

OCTOBER 9, 2012

They pay you over the life of the subscription. Here's how that looks on an income statement: costs are higher than revenues. In fact, the faster you grow and the more customers you acquire, the more the costs exceed revenue, the more profitability goes down, and the faster cash flows out.

Acquisition 124

Acquisition Scale SaaS Headcount 124

User Pilot

MAY 11, 2022

Behavioral segmentation is a key to understanding why one group of customers turns into power users when another stays in a core user segment or even worse, cancels the subscription. Annual Revenue or LTV (lifetime value). Boost customer loyalty. Offer product upgrades at the right time. Job Titles. Business Model. Geographic.

SaaS 98

SaaS Underperforming Technical Team Onboarding Churn 98

ProfitWell

DECEMBER 6, 2019

Your top subscription news. If we succeed, the benefits go beyond retaining revenue: successful customers spread positive word of mouth which makes it easier to attract more customers. But we know customer success reduces churn and increases expansion revenue, so CSMs do have a very serious purpose in an organization.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

Sales Hacker

FEBRUARY 19, 2020

It’s your secret to finding the diamonds in the rough when you need more qualified leads, without increasing headcount. It’s often obtained from a demo request , trial registration, or email subscription. Is their company hitting specific revenue numbers? 10 points for matching the revenue of your ICP. +10 Implicit data.

Sales 98

Sales Underperforming Technical Team Systems Review Headcount 98

SaaStr

MARCH 15, 2024

They also have a media segment, a separate business supporting creators who want to do subscription-based video monetization. Part of the joy for him was being able to tie the two motions together, building an Enterprise business on top of an existing business, and by the time he left Heroku, they had gone from about 5% to 50% of revenue.

AI Search 214

AI Search SaaS Advertising Sales Hiring 214

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. It could be your rev isn’t where you want it to be, meaning that customers haven’t converted from booking to live customers that you can recognize revenue for.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

FastSpring

MARCH 3, 2023

Zuora is a recurring billing and monetization solution for: Subscription management Revenue recognition Payment collection Quotes And more… However, Zuora has one main shortcoming — it doesn’t handle sales tax or transaction liability for you. Provide electronic invoicing of all transactions.

Payment Services 78

Payment Services Payment Methods Payments Merchant Services 78

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. ” I think the “Sure thing boss, give me more headcount” is obvious. Looking at the future.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Total Addressable Market Total addressable market (TAM) is an economic framework to understand the potential revenue available for a product or service. Subscription business model. The Horizons Framework is an effective way to categorise projects, which in turn helps with assigning budget, headcount and timelines.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

JUNE 10, 2020

Are you a revenue driver or a cost center? Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. We’re all aware we see declining pipeline in revenue, cost controls are at the high, we’ve got major expense scrutiny.

Travel 174

Travel Marketing Scale Outsourcing Services 174

Intercom, Inc.

OCTOBER 29, 2019

For example, our leadership team might decide to focus our company strategy on targeting the segments with the best revenue retention. You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic. Informing our approach to the market.

Business 184

Business B2C Scale Headcount 184

Chart Mogul

DECEMBER 22, 2021

Our mission is to build the world’s most powerful subscription analytics platform for the SaaS community. Building the leading subscriptions analytics platform means listening to our customers, and implementing changes to the product that bring them the most value. What’s new in ChartMogul in 2021? ChartMogul is a product-led company.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

SaaSOptics

MAY 2, 2022

In a sales-led model, sales processes and teams are the primary drivers of revenue growth. As a result, workplace collaboration tools like Zoom , Slack , and Dropbox all experienced record revenue numbers during this time. . For example, Zoom’s annual revenue increased 325.81%. There Aren’t Many True Product-led Companies.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

SaaSOptics

JUNE 24, 2021

In this article, we’ll dive into some of the most hotly debated abbreviations out there–RevOps, short for Revenue Operations, and FinOps, short for Financial Operations. . Independent Revenue Operations teams. RevOps refers to streamlining and optimization as it pertains to getting revenue in the door. What is RevOps? .

Scale 72

Scale Headcount Finance Churn 72