Headcount Operational efficiency. Scale 
BetterCloud
MAY 13, 2025
The traditional response advocating for increased headcount while sometimes necessary, is often met with budgetary constraints and a desire for greater operational efficiency. So, how do we reconcile this growing disparity? The answer lies squarely in a strategic and comprehensive embrace of automation.
Intercom, Inc.
DECEMBER 2, 2019
How do you ensure a great customer experience globally without adding a ton of headcount? However, that means there is a huge opportunity for businesses who are able to scale personal, effective support. We surveyed 170 non-native English speaking SaaS customers, and 135 support team leads to learn more.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Intercom, Inc.
SEPTEMBER 8, 2021
Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Powering support at scale. Here’s how they’re doing it. What is proactive support?
SaaStr
MARCH 15, 2024
How Does Vimeo Handle Long-Tail PLG vs. a Very Sales-Led Motion? His focus is not on operational efficiency but on operational proficiency. We’re in the early days in terms of how it changes how a business operates and unlocks. They top out of what you can do in advertising and rev share on YouTube. His advice?
Sales Hacker
JANUARY 29, 2018
In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.
Valuize Consulting
DECEMBER 17, 2024
Getting it wrong impacts your Net Revenue Retention (NRR) performance, customer experience, and operational efficiency. Revenue-based ratios often lead to overstretched CSMs who burn out and quit, and under-supported customers who fail to achieve value and churn. Where can automation and digital self-service drive scale?
OpenView Labs
MARCH 10, 2019
But how do organizations make customer success work at scale? Over this time, our headcount has grown by over 10x, and our revenue has grown by over 60x. I was originally hired as Head of Sales, but quickly transitioned to building out our customer success team in order to proactively improve retention.
Expert insights. Personalized for you.
52 
Let's personalize your content