AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future
SaaStr
JUNE 26, 2025
Zendesk partners like Aisera report “70 percent ticket resolution” rates , while Klarna’s AI assistant was partially rolled back, yes — but it now handles two-thirds of their customer servic e –equivalent to 700 full-time human agents.
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