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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

Zendesk partners like Aisera report “70 percent ticket resolution” rates , while Klarna’s AI assistant was partially rolled back, yes — but it now handles two-thirds of their customer servic e –equivalent to 700 full-time human agents.

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Where AI Really Matters in Vertical SaaS With CEOs of Owner, Alloy Automation, and DoNotPay

SaaStr

Activant Capital brought together at SaaStr Annua l a group of break-out next-generation AI enhanced vertical software leaders: the CEOs from Owner.com, Alloy Automation, and DoNotPay. At SaaStr Annual they shared their experiences and insights on implementing AI in vertical software companies.

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Anthropic May Never Catch OpenAI. But It’s Already 40% as Big.

SaaStr

Revenue composition differences: OpenAI : 73% consumer subscriptions, 27% API revenue Anthropic : 15% consumer subscriptions, 85% API revenue This inverted revenue mix indicates Anthropic’s API-first strategy is resonating with enterprise customers who value integration over direct-use applications. valuation / $1.4B

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Beyond Buzzwords: Real-World AI Applications for Business Leaders

How To Buy Saas

For instance, companies like Sephora and Amazon have deployed AI-driven recommendation engines. Executives also leverage generative AI for idea generation and reporting. In other words, machines equipped with AI (such as natural language processing or computer vision) can handle routine tasks and improve over time.

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Salesforce vs HubSpot: CRM Titans Compared for 2025

How To Buy Saas

AI & ML Features Einstein AI offers lead scoring, opportunity insights, forecast predictions, and now Einstein GPT for generative AI (e.g., auto-generated emails, AI chatbots in service). Extensive AI across products (but often at higher tiers). Want AI insights?

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How AI is Transforming Billing

Blulogix

By BluLogix Team How AI is Transforming Billing Billing has long been a complex and manual process, prone to errors, inefficiencies, and revenue leakage. With businesses adopting diverse pricing modelsranging from subscriptions to usage-based billinglegacy systems often struggle to keep up.

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LLM vs AI Tool: Key Differences Every SaaS Builder Must Know

How To Buy Saas

In this post, well break down what LLMs are, how they differ from AI tools, and why understanding this distinction is key to building successful AI-powered SaaS applications. The past few years have seen an explosion in generative AI AI systems that create content. Notion AI is an add-on subscription to Notion.