Clouded Judgement

JANUARY 6, 2023

Every week I’ll provide updates on the latest trends in cloud software companies. We know software is impacted from macro - but how bad will it get? Revenue multiples are a shorthand valuation framework. Multiples shown below are calculated by taking the Enterprise Value (market cap + debt - cash) / NTM revenue.

Cloud 130

Cloud Azure AWS Underperforming Technical Team 130

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Perform feature ideation with trend analysis. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Churn rate.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Retention 98

SaaSOptics

FEBRUARY 13, 2022

And this trend will continue. Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. This means that revenue is recognized at the time of the transaction.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

OpenView Labs

JULY 20, 2020

The true cost to a company of a bad sales hire making $50k annually can be $380k , meaning the stakes for each hire are almost 8x an individual’s salary. Better interviewing = better sales teams. Positive year-over-year trends in rep attainment, promoted reps and rep tenure point toward this conclusion.

Interviewing 73

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 73

yoursales

AUGUST 17, 2023

A 10-rep team selling a transactional offering won’t fit inside the 1000 record limit for very long. Forecasting sales with Agile CRM Since forecasting is essential to sales teams , any CRM – free or not – will have to provide tools to make forecasting as easy and as accurate as possible.

Development Team Review 52

Development Team Review Systems Review Software Review Forecasting 52

Point Nine Land

JUNE 18, 2023

However, even though everyone is now aware of cohort analyses, and every major web, product, or revenue analytics product offers features for cohort analysis, it still requires time to fully comprehend everything you need to know about cohort analyses and, perhaps more importantly, to utilize them to obtain real, actionable insights.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

yoursales

DECEMBER 19, 2022

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Does nobody want to speak to sales people any more?

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

Sales Hacker

SEPTEMBER 27, 2022

He’s an expert in the sales world, particularly in revenue operations and incentive compensation. Join us for a great conversation about driving the right behaviors within your sales team. Holistic thinking about compensation, which includes development opportunities, benefits, advancement opportunities, and more.

Compensation 80

Compensation Sales Recruiting Underperforming Technical Team Leadership 80

yoursales

NOVEMBER 8, 2023

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Which B2B sales technology trends will deliver on their promise and help you make it to and beyond your goals? Does nobody want to speak to sales people any more?

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Sales Hacker

MAY 20, 2020

Enabling sales teams — whether through a formal sales enablement function, channel, or informal process — is critical to any business. A formal sales enablement function ensures that your teams have the tools and insights they need to be successful in the field. Building the Sales Enablement Function. But as a leader, be prepared.

Sales Enablement 121

Sales Enablement Underperforming Technical Team Sales Communication 121

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

User Pilot

JULY 22, 2023

You can analyze customer data to identify customer behavior trends to see which users are most valuable and who you should focus your energy on retaining. Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. What is a customer behavior analysis?

Customer Lifetime Value 88

Customer Lifetime Value Software Review Underperforming Technical Team Trends 88

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. If you do not currently use health scores, you can use this resource as a framework to set up scoring for your team. What’s a Customer Health Score?

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

Clouded Judgement

SEPTEMBER 19, 2023

The rise of foundation models and generative AI only furthers this trend. Iceberg is an open table format developed by Ryan Blue and Dan Weeks (2 of the 3 co-founders of Tabular) while they were at Netflix. Iceberg leaned into the git functionality that software developers have become accustomed to.

Data 130

Data Government Scale GCP(Google Cloud Platform) 130

Sales Hacker

APRIL 19, 2022

Outreach is the first and only engagement, and intelligence platform built by revenue innovators for revenue innovators. Outreach allows you to commit to accurate sales forecasting, replace manual process with real time guidance, and unlock actionable customer intelligence that guides you and your team to win more often.

Communication 82

Communication Underperforming Technical Team Innovation Startup 82

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 93

User Experience Scale Underperforming Technical Team Churn 93

Neil Patel

APRIL 12, 2021

Recurring Business Revenue. Plus, since your customers pay the same price each month, a subscription box offers some degree of stability in your revenue stream, which helps you predict your finances more accurately. Improved Demand Forecasting. Develop a Business Plan. billion by 2025. Company Overview. Key Personnel.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

OPEXEngine

JANUARY 24, 2023

They invest to develop the right routines and capabilities by focusing on five themes: simplicity; automation and digitization; new ways of working; visibility; and resilience and sustainability. In fact, the top-quartile TSR performers outpace the bottom-quartile companies more than twofold in both revenue growth and cost productivity.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

SaaSOptics

MARCH 1, 2022

What makes finance teams throw up their hands and say, “I just need a tool that can do X!” finance teams are responsible for planning the financial roadmap of an organization and keeping everything in balance. Most finance teams are familiar with enterprise and integrated solutions (think Netsuite, Sage Intacct.).

Payment Solutions 52

Payment Solutions Payments Payment Services Payment Features 52

ProfitWell

MARCH 23, 2020

Monthly Recurring Revenue is fantastic for forecasting what you’ll be bringing in this year. It also serves as a great indicator of revenue growth or decline. MRR measures the total amount of predictable revenue that a company expects on a monthly basis. ARPU is the average amount of monthly revenue you receive per user.

Subscription 85

Subscription Payment Features Metrics Business 85

Sales Hacker

NOVEMBER 21, 2017

Instead, organizations should direct such a non-time sensitive development towards the outbound sales process. Sales Acceptance rate: indicates how well your team is qualifying the deals. If too low means either bad quality or sales team is too selective in accepting. If low, the pain is not a priority at this time.

Metrics 90

Metrics Underperforming Technical Team SaaS Education 90

InsightSquared

NOVEMBER 29, 2017

Besides taking care of their own work, sales operations directors have to manage the entire sales ops team to ensure day-to-day tasks get accomplished. Sales leaders are constantly thinking about how revenue can be increased, and sales operations directors know best where there are opportunities for improvement on the sales team.

Sales Hiring 48

Sales Hiring Sales Underperforming Technical Team Outsourced Development 48

Sales Hacker

JULY 3, 2018

So our team tried to fill the gap to help you build or enhance your own sales stack. Left to its own, a sales force will eventually become too bloated, unwieldy, and counterproductive if everyone on the team reverts to performing tedious tasks manually. Outsource the sales development process. What Is Sales Automation?

Scale 65

Scale Outsourcing Services Sales Recruiting Outsourced Development 65

Sales Hacker

APRIL 21, 2020

Prior to assuming the role of CEO, Jim served as managing director and general manager of Gerson Lehrman Group’s largest and most profitable business unit, their financial services unit where he grew revenues to more than $200 million. We’re a little north of $50 million in revenue. Have you made adjustments there?

Scale 67

Scale Underperforming Technical Team Communication Outsourced Development 67

ProfitWell

OCTOBER 2, 2019

Companies with their own dedicated data science team can build a customized solution. It’s helpful to think of churn directly in terms of revenue—if your monthly churn is at 5%, that means a revenue loss of 5%. That will compound heavily over time and amount to a huge amount of potential revenue lost by the end of the year.

Churn 61

Churn Payments SaaS Payments Payment Solutions 61

Sales Hacker

APRIL 27, 2020

Whether you run a one-person sales enablement program or are part of a team, the sheer scope of the job can be overwhelming. Now here’s where it can get challenging: you serve the revenue-producing employees, sure, but you do it to help your executive team achieve their goals. I hear you. Sales enablement strategy.

Sales Enablement 88

Sales Enablement Scale Sales Hiring Sales 88

OpenView Labs

SEPTEMBER 17, 2019

Lack of segmentation leads to weak product-market fit. This, in turn, signals potential churn, difficulties getting new sales reps productive, below-average win rates, weak pricing power and never-ending product roadmap discussions. This trend is likely to continue, too, given Cloudflare and Datadog’s S-1s.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Point Nine Land

MARCH 7, 2019

Lemkin recently posted a tweetstorm about his observation that most startups are bad at finance. As you’d expect from Jason, he didn’t try to sugarcoat things: A top trend I have noticed past 3 years: Startups are MUCH, MUCH worse at finance. Like, all of them. So, when is the right time to hire a CFO?

Sales Hiring 72

Sales Hiring Outsourcing Services Payment Services Finance 72

SmartKarrot

APRIL 28, 2021

Role: Client Success Director (Real Estate) Location: New York, NY, US Organization: REEF As a Client Success Director, you will drive new business applications, working with internal REEF teams to match qualified applications to the real estate network. Troubleshoot issues (may be related to payments, relationship, field operations).

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. How does one instil volume based pricing without disincentivizing usage? Andy MacMillan: Excellent.

Sales Hiring 190

Sales Hiring Scale Leadership Sales Enablement 190

SmartKarrot

JUNE 28, 2022

Will there be any increase in revenue or upsells with this product or service? The key to doing that would be developing a good relationship with executive leaders and product users. A quarterly business review is one where a company plans its next steps and forecasts. The entire customer success team must be part.

Underperforming Technical Team 10

Underperforming Technical Team Outsourced Development Customer Success B2B 10

Sales Hacker

DECEMBER 20, 2018

Take notes, highlight the best parts, and share important takeaways with your team. Enjoy the duo’s humor as they show better ways of prospecting, cold calling, or sales forecasting. . Catalyst Sale enables organizations to build and deploy top-notch sales teams through training and enablement. Accelerate! B2B Growth Show.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

Sales Hacker

MARCH 2, 2020

I’ve pulled together the top 97 books from a range of sales disciplines to give you the information you need to stay relevant, lead conversations, understand the trends — and of course, improve your game. Sales Development and Prospecting. The Sales Development Playbook. Predictable Revenue. The 5 Dysfunctions of a Team.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Hang Black.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Userpilot is a product growth platform that drives user activation , feature adoption, and expansion revenue. Similarly, you can share Session Replays with other team members. Pricing plans of Heap.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52