User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

FastSpring

APRIL 13, 2023

Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. Full Interview: Audio Only Full Interview: Video [placeholder for Wistia] 3 Lessons From Justin’s Experience 1. They have dimension, they have shape, they have personality. Or your customer base?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. an invoicing app. You can message detractors in-app or via email. Personalized email to a detractor.

SaaS Payments 95

SaaS Payments Payment Solutions Software Review Interviewing 95

User Pilot

FEBRUARY 10, 2023

Also, it helps to personalize the customer experience and boost customer loyalty. Send out personalized content to different user segments. Finally, create in-app product experiences to improve your metrics. Personalize the customer experience. Customers expect personalized services and product experiences.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 150

Scale Payment Services Payment Methods Scaling 150

Buffer Resources

JUNE 22, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices and advice for other creators. 👀 To keep up with Jahleane, check out her website and follow her on TikTok and LinkedIn. However, as Jahleane shared, “Most event organizers appreciate the content I share on my social media.

Social Media 98

Social Media Payments Payment Methods Technical Review 98

Baremetrics

JANUARY 17, 2022

Payments may be imposed annually or quarterly, but the most common charge for a subscription is a per-month option. Paid newsletters can contain the same forms of content that free campaigns, but this will be more specific, high-quality, and personalized. In the case of paid emails, subscribers pay for their newsletter subscription.

Management 95

Management Payment Solutions Scale Payment Methods 95

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. What was the first thing you bought online? Jake Dipple 3:15 It was probably the last thing I bought online as well. And much more!

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. Dare I say SaaS. They were self taught developers.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

User Pilot

APRIL 7, 2022

Use story mapping before designing and coding the final solution to visualize potential user flow and put brainstormed ideas on paper. There are two methods of user research — qualitative and quantitative. Qualitative UX data analytics tells the logic of the user experience with a web app. UX-Analytics-Instead-of-App-Analysis.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. 10 years of making internet business personal. Lessons learned on leadership with Karen Peacock and Leandra Fishman.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. But he explains that what happens on the website is such a small and early part of the entire customer relationship. “For Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 178

Payment Methods SaaS Payments Payment Solutions Payments 178

User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 95

SaaS Payments Strategy Payment Solutions SaaS 95

User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Offer self-service support with an in-app knowledge base.

SaaS Payments 80

SaaS Payments Strategy Payment Solutions SaaS 80

Chargify

OCTOBER 4, 2017

In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing. Time Is Money: Focus On Your Core Competencies.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 164

Scale Sales Recruiting Scaling SaaS Payments 164

Buffer Resources

MAY 17, 2023

In other words, it’s a partnership with another person or company to present a united front and communicate shared values or generate profit. Collaborations can take various forms, such as joint campaigns, guest posts, giveaways, or co-hosted events. What are some challenges of social media collaboration (and their fixes)?

Social Media 117

Social Media Payments Software Review Technical Review 117

SaaStr

NOVEMBER 2, 2019

Listen to the start of the episode for a promo code to our upcoming events! Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Krish Subramanian: We are software engineers by training. Loving our podcast content? What is the process to do it efficiently?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. We put it online, $10,000, and we started talking to our customers. We taught a free class, got 7,000 people in the free class, and I started emailing everybody in that class individually, personalized emails, one by one, a thousand a day. We can quit our jobs.

Acquisition 136

Acquisition Software Review Payment Methods Marketplace as a Service 136

SaaStr

AUGUST 15, 2020

Has been CEO before, was CEO of Alfresco Software and long career in software and comes in, I think, with a lot of passion for customers and customer success, which I’m excited to hear about and also comes in live streaming, my understanding is from a boat right now, right Bernadette? I did an event with CIOs recently.

Payment Methods 212

Payment Methods Merchant Services Scale Payments 212

SaaStr

JUNE 14, 2019

What does Dave believe is crucial to achieve in these in person meetings? Here’s what Elisa talks about: How to win Talentshare when the system is stacked against you. Below, we’ve shared the full transcript of Harry’s interview with Dave Kellogg. How many meetings is normal to have in this process? How long do they last?

Sales Hiring 140

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 140

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. The second thinking system is rational and calculated. Science proves it!

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

SaaStr

MAY 9, 2019

If your payment system works, you’re not going to rip it out. Great start-ups have a system to have hard conversations. And so, having some type of system where the founders are going to meet and work through whatever the b t issue is of the day is extremely important. This will always happen in every start-up.

Sales Hiring 166

Sales Hiring Scale Payment Solutions Banking 166

User Pilot

MAY 9, 2024

Like a customer profile template or an in-app survey template. If users can’t see the product value and don’t know how to use it, there’s no way they can adopt it as a long-term solution. For each stage, identify the key objective, like a major event or a milestone you want them to achieve.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

Neil Patel

APRIL 5, 2023

However, verified website owners can get free access to a comprehensive set of Webmaster Tools , including backlink analysis. Type in a website of your choice. Sprout Social Sprout Social is an all-in-one solution that helps you manage your social media accounts while finding and connecting with the people who love your brand.

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

User Pilot

FEBRUARY 29, 2024

This may involve tracking custom events , tagging in-app elements, and getting deeper insights with heatmaps and user surveys. In addition to aiding the collection of valuable product data through surveys and in-app tracking, Userpilot enables you to visualize the data and create tailored experiences based on it.

SaaS Payments 107

SaaS Payments Payment Solutions SaaS User Experience 107

SaaStr

MAY 14, 2023

and as an aside, this was our first and last manel at any SaaStr event) Nick Mehta : Hello. You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. I’m Jason Lemkin. CEO of Algolia.

Sales Hiring 249

Sales Hiring Sales Recruiting Scale Payment Methods 249

User Pilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. Lou Assist lacks any localization capabilities which makes creating in-app experiences for different languages a time-consuming hassle.

Software Review 52

Software Review Engagement Systems Review Technical Review 52

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 268

SaaS Payments Scale Payment Services Payment Solutions 268

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. Spending or hiring ahead of budget to try to juice growth weren’t options in this model and we’d be forced to grow the way we wanted to: sustainably, with a focus on creative, long-term solutions for our customers and team,” said Savage.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. Take advantage of conferences and events to network and build trust with your peers. It’s really hard.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Intercom, Inc.

NOVEMBER 25, 2021

Come drive our car, come to our store.’ You can also read the full transcript of the interview, which has been lightly edited for clarity, below. You’re probably in charge of the different payment methods that your company accepts. They say, ‘Look at us. We’re awesome. We want to go” 3.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStr

DECEMBER 13, 2019

Listen to the start of the episode for a promo code to our upcoming events! Below, we’ve shared the transcript of Harry’s interview with Yousuf. And I think the reason for that is, is that because of the interconnectedness of systems and architecture, there has been a big role of enterprise architecture across the company.

Technical Advisors 168

Technical Advisors Scale Technical Review Payment Solutions 168

Sales Hacker

SEPTEMBER 10, 2020

Live product demonstrations are gone, and we haven’t seen a physical event for months. We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. The modern buyer has changed so much that older strategies — like in-person demonstrations and cold emails — just won’t work anymore.

B2B 64

B2B Sales Payment Methods SaaS Payments 64

Chart Mogul

DECEMBER 20, 2019

The main goal of these events is not to generate new leads (although that happens too), but to meet and learn directly from the people who use our product on a daily basis. Our SaaS Resources library grew with another piece of content when we added The Ultimate Failed Payments Cheat Sheet to the collection. Q4 (October-December).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

The main goal of these events is not to generate new leads (although that happens too), but to meet and learn directly from the people who use our product on a daily basis. Our SaaS Resources library grew with another piece of content when we added The Ultimate Failed Payments Cheat Sheet to the collection. Q4 (October-December).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

User Pilot

AUGUST 15, 2023

Online marketing strategies for social media, emails, press releases, etc. Finally, you must analyze customers’ in-app activities after launch to drive retention. To learn how Userpilot can supercharge your in-app marketing plan, book a demo today! for measuring success. What is a product launch marketing plan?

ChatGPT 96

ChatGPT SaaS Payments Marketing Social Media 96