Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And those teams really wanted APIs and web hooks and event logs, and those developer things.

Payment Solutions 121

Payment Solutions Payment Methods Payment Services Payments 121

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. Personalized email to a detractor. Video calls work best for this sort of interview.

SaaS Payments 78

SaaS Payments Payment Solutions Software Review Interviewing 78

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Speaker video: Stripe is really a set of developer tools for building and operating an online business. I’m an execution person.

Scale 155

Scale Payment Services Payment Methods Scaling 155

Buffer Resources

JUNE 22, 2023

Welcome back to Creators Unlocked , a series where we interview creators about their best practices and advice for other creators. 👀 To keep up with Jahleane, check out her website and follow her on TikTok and LinkedIn. However, as Jahleane shared, “Most event organizers appreciate the content I share on my social media.

Social Media 87

Social Media Payments Payment Methods Technical Review 87

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

FEBRUARY 10, 2023

Also, it helps to personalize the customer experience and boost customer loyalty. Send out personalized content to different user segments. Personalize the customer experience. Customers expect personalized services and product experiences. These insights usually are gathered through surveys and interviews.

SaaS Payments 91

SaaS Payments Payment Methods Payment Solutions Payment Services 91

Sales Hacker

AUGUST 4, 2023

I was the eighth hire and the first person focused exclusively on scaling the sales side of the business. I actually had my first job interview with Udemy from a payphone call center outside of Grenada, Nicaragua. The first event made a profit of more than my annual salary at Udemy, and only took me six weeks to organize.

Scale 61

Scale Sales Hiring Sales Payments 61

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

User Pilot

APRIL 7, 2022

UX analytics stands for user experience data and it’s all about gathering and interpreting data about user’s behavior on a website or in-app by tracking actions like: moves of a cursor(mouse) within web pages. There are two methods of user research — qualitative and quantitative. Get a demo and see how! ” moment.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Baremetrics

JANUARY 17, 2022

Payments may be imposed annually or quarterly, but the most common charge for a subscription is a per-month option. Paid newsletters can contain the same forms of content that free campaigns, but this will be more specific, high-quality, and personalized. In the case of paid emails, subscribers pay for their newsletter subscription.

Management 95

Management Payment Solutions Scale Payment Methods 95

FastSpring

OCTOBER 12, 2023

Barriers are anything that stop a buyer from converting, such as website usability, solution fit, or pricing. But he explains that what happens on the website is such a small and early part of the entire customer relationship. What was the first thing you bought online? Jump to highlights. But sign-ups went down.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. 10 years of making internet business personal. Listen to the rest of the interview here. What’s the sequence?

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 169

Scale Sales Recruiting Scaling SaaS Payments 169

Buffer Resources

MAY 17, 2023

In other words, it’s a partnership with another person or company to present a united front and communicate shared values or generate profit. Collaborations can take various forms, such as joint campaigns, guest posts, giveaways, or co-hosted events. What are some challenges of social media collaboration (and their fixes)?

Social Media 105

Social Media Payments Software Review Technical Review 105

SaaStr

SEPTEMBER 3, 2019

Lambda School trains people online to be software engineers. We put it online, $10,000, and we started talking to our customers. We taught a free class, got 7,000 people in the free class, and I started emailing everybody in that class individually, personalized emails, one by one, a thousand a day. We can quit our jobs.

Acquisition 141

Acquisition Software Review Payment Methods Marketplace as a Service 141

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. I just think that definition of responsibility will change where they may simply be a sales and marketing person who’s focused on new logos, but immediately is handed to success from that point forward. I did an event with CIOs recently.

Payment Methods 216

Payment Methods Merchant Services Scale Payments 216

User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Therefore, you need to perform user research (interviews, surveys , etc.) But personalization can’t be lazy. Create a customer success playbook for each stage. Here’s the formula: Activation rate formula.

SaaS Payments 77

SaaS Payments Strategy Payment Solutions SaaS 77

Chargify

OCTOBER 4, 2017

In an interview with Breaker , he explained how Earth Class Mail identifies core competencies the company should build for: The Strategic and Critical box is where the company should develop its own software and product. Unnecessary revenue leakage occurs through failed and delinquent payments. And those are just a few examples.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

SaaStr

NOVEMBER 2, 2019

Listen to the start of the episode for a promo code to our upcoming events! Does it have to be in person? Below, we’ve shared the full transcript of Harry’s interview with Krish Subramanian. Loving our podcast content? Second, why does Krish believe it is one of the most important things any company must do? Harry Stebbings.

Scale 131

Scale SaaS Payments Sales Recruiting Payment Services 131

User Pilot

APRIL 8, 2021

The “customers” part of this definition is important, since this is what differentiates customer analytics software from tools like Google Analytics, which look at data from website visitors as opposed to customers. Note: these methods are by no means mutually exclusive. Don’t be this person. Source: mywellnesshub.in.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

User Pilot

FEBRUARY 21, 2023

We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Therefore, you need to perform user research (interviews, surveys , etc.) But personalization can’t be lazy. Create a customer success playbook for each stage. Here’s the formula: Activation rate formula.

SaaS Payments 64

SaaS Payments Strategy Payment Solutions SaaS 64

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. Here’s how emotional marketing impacts different types of websites. .

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

Neil Patel

APRIL 5, 2023

However, verified website owners can get free access to a comprehensive set of Webmaster Tools , including backlink analysis. Type in a website of your choice. For pricing info, click on the ‘build a package’ link online, and you’ll get sent an email. Conversation-focused (interview pieces and quotes).

Payment Methods 133

Payment Methods Social Media Payment Services AI Search 133

SaaStr

MAY 14, 2023

and as an aside, this was our first and last manel at any SaaStr event) Nick Mehta : Hello. You have a presentation online that’s called Unsexy, which you’ll have to explain to me later. Today, we have displayed the enterprise prices on the website today, very transparent. I’m Jason Lemkin. CEO of Algolia.

Sales Hiring 253

Sales Hiring Sales Recruiting Scale Payment Methods 253

SaaStr

JUNE 14, 2019

What does Dave believe is crucial to achieve in these in person meetings? Below, we’ve shared the full transcript of Harry’s interview with Dave Kellogg. There has to be some compelling event to make you want to move, and if a banker calls up and says, “Company XYZ is in play,” that might be enough. Dave Kellogg.

Sales Hiring 144

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 144

User Pilot

FEBRUARY 29, 2024

This may involve tracking custom events , tagging in-app elements, and getting deeper insights with heatmaps and user surveys. Custom events merge multiple events into one, enabling you to track a series of user actions as if they were one. Create custom events in Userpilot. Heatmap analytics in Userpilot.

SaaS Payments 89

SaaS Payments Payment Solutions SaaS User Experience 89

Intercom, Inc.

NOVEMBER 25, 2021

Come drive our car, come to our store.’ You can also read the full transcript of the interview, which has been lightly edited for clarity, below. You’re probably in charge of the different payment methods that your company accepts. They say, ‘Look at us. We’re awesome. We want to go” 3.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStr

MAY 9, 2019

If your payment system works, you’re not going to rip it out. Twitch started as an online reality TV show, and if you look at the story, it started in 2006, and by 2012 it was worth $24. Also, when you sell to start-ups, you’re often pitching a founder. If you take the case of Justin.tv By 2014 it was worth a billion.

Sales Hiring 169

Sales Hiring Scale Payment Solutions Banking 169

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. Personally, I was not aware of programs like these and while WTIA’s program only serves the state of Washington, this set me on a course to exploring options like this for California residents (where I live). If you’re so confident in what you’re building, why don’t you go all-in?”

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). Listen to the start of the episode for a promo code to our upcoming events!

Scale 101

Scale Payment Methods SaaS Payments Payment Services 101

Intercom, Inc.

NOVEMBER 23, 2022

For the next decade, he ran ProfitWell as a bootstrapped startup, slowly growing its reach until earlier this year, he sold the company to Paddle , a billing and payments company, in a $200 million deal. Take advantage of conferences and events to network and build trust with your peers. Hold on to it – it’s what keeps you going.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Chart Mogul

DECEMBER 20, 2019

The main goal of these events is not to generate new leads (although that happens too), but to meet and learn directly from the people who use our product on a daily basis. Our SaaS Resources library grew with another piece of content when we added The Ultimate Failed Payments Cheat Sheet to the collection. Q2 (April-June).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

Chart Mogul

DECEMBER 20, 2019

The main goal of these events is not to generate new leads (although that happens too), but to meet and learn directly from the people who use our product on a daily basis. Our SaaS Resources library grew with another piece of content when we added The Ultimate Failed Payments Cheat Sheet to the collection. Q2 (April-June).

Technical Review 52

Technical Review Payment Methods SaaS Payments Payments 52

SaaStr

NOVEMBER 21, 2020

Below, we’ve shared the transcript of Harry’s interview with Rob. I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. Harry Stebbings. Rob Gonzalez. Harry Stebbings: We are back.

SaaS Payments 274

SaaS Payments Scale Payment Services Payment Solutions 274

User Pilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. – so you can trigger flows or send hyper-personalized messages. Let’s get started! Interactions include clicking on the element or hovering over it.

Software Review 52

Software Review Engagement Systems Review Technical Review 52

Sales Hacker

SEPTEMBER 10, 2020

Live product demonstrations are gone, and we haven’t seen a physical event for months. We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. The modern buyer has changed so much that older strategies — like in-person demonstrations and cold emails — just won’t work anymore.

B2B 64

B2B Sales Payment Methods SaaS Payments 64

SaaStr

JULY 8, 2020

We’ve been doing these SaaStr events since 2015, the SaaStr Annual. I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit.

Investment 164

Investment Technical Review Part-Time VPE Development Team Review 164