User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Scale 101

Scale Underperforming Technical Team Churn Trends 101

User Pilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Tracking user behavior in-app enables product teams to find ways to improve product experience. Keyword research and industry reports are two ways to track market trends and identify arising opportunities. What are examples of market gaps?

Underperforming Technical Team 99

Underperforming Technical Team Marketing Market Research Outsourced Development 99

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Increase customer retention, lower churn.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

Totango

OCTOBER 2, 2020

By carefully tracking customer data and proactively engaging with your customer through direct communication, you can understand exactly how your customer is being impacted and build a successful digital relationship with them. Every act of providing value is therefore an act of customer retention. Customer Retention Is Your Future.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

User Pilot

OCTOBER 6, 2022

What customer data can you collect to derive valuable insights and improve retention? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Payment Solutions 95

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 95

User Pilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. The first step in preventing churn and improving customer retention is determining the factors contributing to at-risk clients.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Paths, Funnels , Segmentation, and Retention analysis are some of the analytics features that Pendo is known for. UX designers – to analyze user engagement patterns and optimize UX. Let’s get right to it!

Underperforming Technical Team 89

Underperforming Technical Team AI Scale Onboarding 89

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 94

B2B Underperforming Technical Team B2C Scale 94

Chart Mogul

NOVEMBER 24, 2022

After all, it’s the customer success teams that drive growth through retention and churn mitigation. So, what’s the best way to drive retention and mitigate churn in 2023? After all, it’s the customer success teams that drive growth through retention and churn mitigation. … In a downturn, priorities shift.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

User Pilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. The path exploration report can reveal these trends.

Underperforming Technical Team 104

Underperforming Technical Team Metrics Mobile User Experience 104

Sales Hacker

FEBRUARY 27, 2020

The best way to do that is to develop the right behaviors in your sales reps. There are many things that can drive revenue growth within your company, but as a sales leader, it all starts with your team. Here are five key areas to challenge your team on in order to grow both them and your company. You have to be a sales LEADER.

Underperforming Technical Team 96

Underperforming Technical Team Development Revenue Sales Hiring 96

User Pilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster.

Underperforming Technical Team 52

Underperforming Technical Team Data Analysis AI User Experience 52

User Pilot

OCTOBER 18, 2022

With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. You’ll also identify new product design and development perspectives with task analysis. Tracking product usage and engagement for different user segments. Hiccups in user experience.

User Experience 97

User Experience Underperforming Technical Team Churn Retention 97

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Metrics tracked by UX designers and professionals: product usage rate , feature engagement rate , trial to paid conversion rate. That's not entirely true. User persona template.

User Experience 92

User Experience Underperforming Technical Team Customer Lifetime Value Retention 92

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

JULY 22, 2023

You can analyze customer data to identify customer behavior trends to see which users are most valuable and who you should focus your energy on retaining. Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams.

Customer Lifetime Value 91

Customer Lifetime Value Software Review Underperforming Technical Team Trends 91

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

User Pilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Underperforming Technical Team 94

Underperforming Technical Team Sales Recruiting Social Media Market Research 94

Totango

JULY 28, 2021

Adhering to good hiring practices when recruiting customer success managers can improve the quality of your customer relationships and increase client retention rates. By performing this function, customer success managers help promote customer satisfaction, laying the groundwork for retention and brand ambassadorship.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

JANUARY 22, 2024

For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. It keeps you and your team on the same page, with a clear vision and a good understanding of your audience and goals.

Product Marketing 100

Product Marketing Marketing Social Media Scale 100

User Pilot

MARCH 26, 2024

Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Retention tables. You can create retention tables to monitor retention rates among users over time.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Retention tables. You can create retention tables to monitor retention rates among users over time.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Retention tables. You can create retention tables to monitor retention rates among users over time.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Retention tables. You can create retention tables to monitor retention rates among users over time.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Best digital analytics tools for product analytics SaaS companies looking for engagement and adoption insights for their digital products will find these digital analytics tools below to deliver the most effective results. Retention tables. You can create retention tables to monitor retention rates among users over time.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. This, in turn, drives customer retention , reduces churn , and can even lead to positive word-of-mouth referrals. What are the different techniques to collect VoC data?

Scale 96

Scale Software Review Underperforming Technical Team Social Media 96

User Pilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Book a demo now to begin. What is a customer acquisition strategy?

Acquisition 104

Acquisition Strategy Social Media Underperforming Technical Team 104

User Pilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Customer activation metrics, such as the time to value, help you assess your product’s ability to engage new users. Tracking product metrics helps you develop well-informed product strategies.

Metrics 82

Metrics Customer Lifetime Value SaaS Acquisition 82

Blulogix

FEBRUARY 21, 2024

By BluLogix Team Strategically Aligning Your Business Needs with the Ideal Platform In the vast sea of digital transformation, selecting the right monetization platform can feel like navigating through uncharted waters. Join us as we continue our exploration of developing a robust monetization framework.

Payment Features 52

Payment Features Underperforming Technical Team Operational efficiency. Technical Review 52

User Pilot

SEPTEMBER 4, 2023

Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. Retention Excellent service, loyalty programs, and ongoing value through content and community retain customers. Register here for FREE to get an inside scoop!

Social Media 90

Social Media Underperforming Technical Team Technical Review Customer Lifetime Value 90

Sales Hacker

DECEMBER 1, 2022

I’ve been an SDR , an SDR director, and now run a sales team at a startup. If your SDRs don’t have time to engage deeply enough with a prospect, they never move into an opportunity. Dynamic book management allows sales teams to manage account supply and demand continuously, keeping reps’ books balanced and easily workable.

Technical Review 77

Technical Review Underperforming Technical Team Outsourced Development Education 77

User Pilot

APRIL 7, 2024

In fact, there are different types of the Aha moment: Retention Aha moment – when the user realizes it’s a good idea to stick around and give the product a good try, or in other words, what keeps users coming back. An in-app survey is the best way to reach them as they engage with the product actively.

Management 52

Management Underperforming Technical Team Onboarding Churn 52

User Pilot

MARCH 26, 2023

to identify the underperforming funnel stages and the issues. The product teams can also work to create a more seamless user experience by understanding the areas for improvement in the funnels. The customer journey map typically includes several stages: awareness, consideration, decision, and retention.

Underperforming Technical Team 96

Underperforming Technical Team User Experience Customer Lifetime Value Retention 96

Stax

FEBRUARY 28, 2024

Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. We’ll go over these benefits in more detail in the following part, from boosting customer retention to seamlessly adapting pricing strategy. What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Frontegg

AUGUST 19, 2021

Users don’t want to write emails or engage with support teams anymore. Even if the aforementioned questions have been answered, how do you communicate these findings to the users on an ongoing basis for maximum engagement? There’s no two ways about it. Instant gratification is now a mandatory aspect of SaaS application usage.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

User Pilot

APRIL 28, 2023

You can look into a range of metrics: the activation rate, time to value, feature adoption rate, user engagement score, and overall customer lifetime value. There are many options to choose from: event and feature tracking, customer journey analysis, customer feedback analysis, heatmaps , session replays, and retention analysis.

Customer Lifetime Value 90

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 90

User Pilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. It’s difficult to implement outcome-based roadmaps because stakeholders don’t trust product teams to deliver on business goals. Many companies lack differentiation strategies and drive product development by copying competitors.

Scale 97

Scale Underperforming Technical Team Sales Recruiting Software Review 97