Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

Valuize Consulting

JUNE 10, 2020

In other cases, the reaction was to the realization that customer retention and expansion requires more than a successful sale and a quick launch. Unfortunately, these are often a collection of steps branded as ‘playbooks’ that lack integration with other key processes in sales and marketing.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

SaaStr

AUGUST 22, 2019

The vision of exceeding sales, establishing credibility and successfully launching a product is no small task, especially when striving for that perfect introduction into the world of consumers. Because especially in a SaaS business, leveraging the launch moment to grow and drive adoption and engagement is critical.

Scale 125

Scale Engagement Scaling Development 125

Sales Hacker

JANUARY 3, 2022

Content is the cornerstone of sales enablement, but creating it is a massive headache. Those are resources that most sales teams do not have, and resources that most marketing teams need to protect. Read on for a cursory overview of how Agile can be applied to creating sales content along with a few tips for getting started.

Sales Enablement 100

Sales Enablement Scale Sales Hiring Outsourcing Services 100

yoursales

DECEMBER 19, 2022

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for. Professional Sales SALES STACK. 2022: Sales Tools. Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

SmartKarrot

JUNE 14, 2021

Develop and implement effective strategies for ensuring client engagement and adoption. Coordinate, refine and own the deal operations process by working closely with Sales, Finance, and Product. Develop content and material that will help customers understand complex transactions and legal agreements easier.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

yoursales

NOVEMBER 8, 2023

Sales Stack 2023 Sales Tools for Professional B2B Sales SALES STACK 2023: Sales Tools for Professional Sales SALES STACK 2023: Sales Tools for Professional Sales share this with your network S ales tools and figuring out what your sales stack 2023 should look like is as challenging as ever.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

SmartKarrot

MARCH 18, 2021

Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers. Develop relationships with executives at the highest priority accounts.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

TriTuns

NOVEMBER 13, 2018

CS leaders looking to develop people-centric customer success should do the following: 1. Map out the critical path that a customer must take from the time of first contact (pre-sales) up to the point of achieving their desired business outcomes. What do your CS services due to address these critical needs?

Customer Success 49

Customer Success Technical Review Scale Software Review 49

TriTuns

NOVEMBER 13, 2018

CS leaders looking to develop people-centric customer success should do the following: 1. Map out the critical path that a customer must take from the time of first contact (pre-sales) up to the point of achieving their desired business outcomes. What do your CS services due to address these critical needs?

Customer Success 40

Customer Success Scale Technical Review Software Review 40

SaaStr

JUNE 14, 2023

By embracing honest feedback, developing trust-based partnerships, and demonstrating a commitment to customer satisfaction, UiPath has been able to thrive within the competitive landscape of RPA and artificial intelligence software development.

Scale 224

Scale Artificial Intelligence Technical Review Software Review 224

SmartKarrot

APRIL 13, 2020

The Atlassian Corporation has reached billions in revenue even without an enterprise sales team, all by creating user-friendly software development, team collaboration, project management tools including JIRA and Confluence. More than 1 million developers use the Sentry SaaS platform to discover and address software errors.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Intercom, Inc.

NOVEMBER 9, 2022

Not only do smaller customers get overlooked in the process, but when new technologies or opportunities emerge, those customers tend to avoid engaging with them until there’s a carefully studied market fit or tangible ROI. And then, we’ve got the operation of sales and marketing groups ready to lead that charge for us.

Innovation 226

Innovation Scale Startup Government 226

OpenView Labs

JULY 7, 2021

Decades ago, the typical software development cycle was to gather requirements, build something, test it, share it with end users, and then fix what you got wrong,” he says. They just need some guidance and leadership on how to get started. DataOps aims to bypass all of that by taking a more iterative and automated approach.

Technology 94

Technology Trends Consulting Software Development 94

FastSpring

DECEMBER 21, 2020

My first job in tech was in 1998 as a software developer. In about 2002, I got into more of a leadership position for satellite offices of larger companies. It is always really cool to talk to sales leaders, and Brian is a genuine down to earth guy. How long have you been working in the SaaS/Tech industry?

Technical Review 78

Technical Review Development Team Review Software Review AWS 78

Valuize Consulting

SEPTEMBER 30, 2021

Seyi has extensive experience working with leading software development teams to deliver value to customers by spearheading full cycle developments of various products within the Agile framework. Q: How can Customer Success leaders successfully and effectively engage their customers through a product-led engagement model?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

SaaStr

NOVEMBER 15, 2019

Sid Sijbrandi , Founder & CEO @ Gitlab, a single application for the entire software development lifecycle. Does having an exec and sales team in one place and the rest of the team elsewhere work? I think most of the time you still get the value of being remote, whether you’re in sales or marketing.

Education 110

Education Sales Hiring Technical Review Underperforming Technical Team 110

ChurnZero

NOVEMBER 8, 2019

It s workstreams rely upon inputs like data entered by sales or even ‘gut instincts. ’ Since buyers typically follow a uniform purchasing journey , CRMs are ideal for managing a sales pipeline. . These platforms focus on engagement and are driven by the customer data you r team collect s every day.

Customer Success 63

Customer Success Scale Headcount Scaling 63

SaaStr

OCTOBER 16, 2020

When engaging with bottoms up sales models, where does Paul identify the tipping points of going from bottoms up to top down? * But they have much less mental energy than they’ve ever had to actually engage in those changes that they’re considering. What does really effective product marketing mean to Paul?

CTO Coach 180

CTO Coach Sales Hiring Software Review CTO Hire 180

SaaStr

MAY 7, 2019

We actually work with Atrium and have had really great engagement with them so it’s been a really great relationship. But then once you get process in place you need to be able to actually trust someone to scale that and to have experts whether it’s in sales or product. So I went to Johns Hopkins. ” I love that.

Scale 117

Scale Scaling Sales Hiring Underperforming Technical Team 117

SaaStr

JANUARY 14, 2020

My co founders and I were software developers, so we knew how to write the code, to build the website, to build the learning platform, to build the video distribution model. His name is Nate Walkingshaw and he has a book out on product leadership that was recently published, which is an incredible book.

B2B 135

B2B B2C Scale New CTO 135

Point Nine Land

APRIL 21, 2021

There are many posts out there explaining how startup co-founders should “land the first sales, then hire the first 2 sales and when to hire a VP sales”. Just like your first sales are being done by one of the co-founders, the first product concepts are being done by one of the co-founders. How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

Sales Hacker

NOVEMBER 11, 2019

This week on the Sales Hacker podcast, we speak with John Kaplan , President, Co-founder, & Managing Partner at Force Management. John has over 20 years of executive experience in sales, leadership, and execution, specializing in corporate sales strategy and performance management. What You’ll Learn. We’re on iTunes.

Scale 54

Scale Underperforming Technical Team Interviewing Software Development 54

SaaStr

JULY 5, 2021

Other great engineers or great sales people? The answer is obvious, you’re going to likely hire super engineers and very mediocre sales people. Let’s say you’re really great at sales, do everything possible to delegate the sales side as quickly as possible. I cannot stress this enough.

Part-Time VPE 266

Part-Time VPE Sales Hiring Underperforming Technical Team Outsourcing Services 266