User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app.

SaaS Payments 77

SaaS Payments Strategy Payment Solutions SaaS 77

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. We’ve designed this to mirror the thought process of an entrepreneur building an AI product with an enterprise use case. Now, in Part B, we cover capturing and defending some portion of the value you generate.

Healthcare 117

Healthcare AI Payments Enterprise 117

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app.

SaaS Payments 64

SaaS Payments Strategy Payment Solutions SaaS 64

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS.

SaaS Payments 204

SaaS Payments Payment Solutions Payments Social Media 204

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers?

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SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Upon a customer service call to measure customer satisfaction with the help received. Invite passives to interviews to learn more about their expectations. Video calls work best for this sort of interview.

SaaS Payments 78

SaaS Payments Payment Solutions Software Review Interviewing 78

Buffer Resources

JANUARY 15, 2024

With Google promising to prioritize "helpful content" going into 2024 and studies showing that as little as 5 percent of all content assets generate 90 percent of customer engagement, helpful, engaging B2B content is a north star B2B marketing teams must strive for. Interview them. Learn their language. Listen intently.

B2B 107

B2B Technical Advisors SaaS Payments Underperforming Technical Team 107

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

User Pilot

FEBRUARY 10, 2023

In this article, we cover the following: What customer intelligence is and why it’s essential in SaaS. It enables businesses to make data-driven decisions. For example, segment based on features they’ve engaged with or their lifecycle stage. Customers expect personalized services and product experiences.

SaaS Payments 91

SaaS Payments Payment Methods Payment Solutions Payment Services 91

FastSpring

MARCH 15, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Todd about his thoughts on: Why marketplaces can be a difficult way to attract new players. Podcast Full Interview : Audio Listen online or find it on more podcast services. Let us worry about global payments and taxes.

Payment Methods 186

Payment Methods Marketplace as a Service Payment Solutions Payments 186

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 130

Scale Sales Payment Methods Merchant Services 130

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. How CS impacts your ARR, product value, and marketing. And much more! Jump to highlights. Listen to the episode to hear more details.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

APRIL 7, 2022

How do you perform UX analysis for SaaS and make data-driven decisions? UX analytics refers to analyzing how the users engage with your product UI and how is their overall experience while using the product. In-page UX analytics data tracks click data and tell you exactly which features your users are engaging with.

SaaS Payments 52

SaaS Payments Payment Methods Data Payment Solutions 52

Buffer Resources

JANUARY 15, 2024

With Google promising to prioritize "helpful content" going into 2024 and studies showing that as little as 5 percent of all content assets generate 90 percent of customer engagement, helpful, engaging B2B content is a north star B2B marketing teams must strive for. Interview them. Learn their language. Listen intently.

B2B 55

B2B Technical Advisors SaaS Payments Underperforming Technical Team 55

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? Why is it so crucial to invest in enablement in the early days? What is a good payback period? *

SaaS Payments 135

SaaS Payments Cloud Technical Review Scale 135

User Pilot

APRIL 24, 2024

SaaS renewals can be a breath-holding moment. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

SaaS Payments 81

SaaS Payments Retention Payment Services Payment Solutions 81

Chart Mogul

SEPTEMBER 19, 2019

there are hundreds of activities you can engage in on a daily basis. SaaS founders and operators need help structuring and understanding the importance of sales basics. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Sales Hacker

MARCH 30, 2021

They’ve built a new process of guided selling, which Neil discusses during the show. How Revenue Grid enables smarter selling. Guided selling and engagement. Today’s sponsor is Outreach , the number one sales engagement platform. Now, without further ado, let’s listen to this interview with Neil Ringers.

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. Usage, or consumption, measures the engagement of customers with your product. The graph shows how payment plans impact usage. Source: HBR.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. Usage, or consumption, measures the engagement of customers with your product. The graph shows how payment plans impact usage. Source: HBR.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Even further up market and in my past engagements with Working Planet, there are a number of challenges related to paid search management that I’ve felt first hand and still don’t see a great solution to.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. In 2008 he became an angel investor and discovered Zendesk, Clio, FreeAgent – and his love for SaaS. Christoph Janz: So what does it take to raise capital in SaaS?

Development Team Review 160

Development Team Review Software Review Management SaaS Payments 160

Chart Mogul

SEPTEMBER 19, 2019

there are hundreds of activities you can engage in on a daily basis. SaaS founders and operators need help structuring and understanding the importance of sales basics. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 155

Scale Payment Services Payment Methods Scaling 155

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 131

Scale SaaS Payments Sales Recruiting Payment Services 131

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Customer Analytics Software is designed to facilitate the collection, sorting and analysis of data from customers. Userpilot is well known in the SaaS world for its so-called “ microsurveys.”

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

Sales Hacker

SEPTEMBER 16, 2019

Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. Outside sales is the sales of products and services through in-person, face-to-face interactions. Armed with today’s sales enablement tools, Skype, and Zoom, a large portion of the job can be done from the office.

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. Time is money (especially in the SaaS world), and whether you’re an early stage startup or an established business, development resources are almost always at a premium. costs money and 2. Chargify has made our business much stronger!

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Sales Hacker

AUGUST 4, 2023

This is when startups were for nerds, and Ivy League grads were still going straight into investment banking instead of SaaS sales. I actually had my first job interview with Udemy from a payphone call center outside of Grenada, Nicaragua. We needed to put Outreach and Sales Engagement on the map. I got the job and locked in.

Scale 61

Scale Sales Hiring Sales Payments 61

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. What does it mean for your SaaS? And we do not really fit perfectly with our SaaS.

SaaS Payments 44

SaaS Payments Payment Methods Payment Solutions Payments 44

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

FastSpring

OCTOBER 12, 2023

In Dave’s words, “What is it about your product or service that the users say in their own words they love ?” I think SaaS businesses and subscription businesses are particularly bad at having vague, waffley headlines on their homepages,” he states. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 169

Payment Methods SaaS Payments Payment Solutions Payments 169

ProfitWell

SEPTEMBER 5, 2019

SaaS operators have the expertise but are continuously blocked with foundational issues that take time and energy. Chargify ~ unblocking your SaaS business. At its core, Chargify removes barriers for SaaS businesses. Joining forces to drive SaaS revenue. And a whole lot has happened since. What’s coming next.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

SaaStr

JUNE 14, 2019

Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications. In Today’s Episode We Discuss: * How did Dave make his way into the world of SaaS over 20 years ago? How do they set up the process from there? How do they set up the process from there? *

Sales Hiring 144

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 144

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. That’s Outreach.IO, the leading sales engagement platform. For now, let’s listen to our interview with Rob Lopez from Justworks.

Finance 59

Finance Sales Hiring Scale Outsourcing Services 59

User Pilot

FEBRUARY 29, 2024

Armed with the right product analytics tool, you can analyze how users engage with specific features and functions, unlocking a treasure trove of insights that can transform your product and business. For a better understanding of user behavior, you'll need to observe how user engagement varies for different user segments.

SaaS Payments 89

SaaS Payments Payment Solutions SaaS User Experience 89

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. We want to buy digitally, and we want self-service options, even for larger purchases.

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B2C Payments SaaS Payments B2B 133