User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

How To Buy Saas

APRIL 19, 2024

In recent years, Software as a Service (SaaS) has revolutionized the way businesses operate, offering scalable solutions accessible over the internet. Evolution of Marketplaces Marketplaces have long served as platforms connecting buyers and sellers, facilitating transactions across various industries.

Marketplace as a Service 40

Marketplace as a Service SaaS Payments Payment Services Artificial Intelligence 40

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 105

SaaS Payments Payment Services Payments Payment Solutions 105

Subscription Flow

NOVEMBER 10, 2023

Numerous prosperous SaaS businesses with cutting-edge solutions in a range of industries, including AI, CRM, HR, and IoT, can be found in Ireland. Why Does a Payment Gateway Even Matter? Basically, a payment gateway prevents malicious activity and acts as a control over the transfer of sensitive data! Enter Stripe.

Payment Services 52

Payment Services SaaS Payments Merchant Services Payment Methods 52

Payrix

MARCH 6, 2024

Embedded Payments have become a popular feature in the ecosystem of software developers who understand their role in driving better user engagement, value, growth, and competitive advantage. But in the rapidly evolving world of digital payments, nothing stays the same for long. How important is data to Embedded Payments?

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

User Pilot

NOVEMBER 30, 2023

Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. Step 1: Define your conversion points There are several conversion points in SaaS, each action bringing users closer to being paid customers or loyal users of your premium plans.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. The potential impact of failed or inadequate internal systems, processes, procedures, etc.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Almost everyone — 98% of consumers —has a streaming service subscription. 98% of consumers have a streaming service subscription.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Subscription Flow

APRIL 1, 2024

A merchant of record for digital products is the legal body permitted to handle client payments for digital goods and services as companies negotiate the intricacies of online commerce. Read more: Optimizing Cross-border Trade: Merchant of Record for SaaS Companies What are the digital products you may need a merchant of record for?

Merchant Services 98

Merchant Services Payment Services SaaS Payments Payment Methods 98

Stax

DECEMBER 4, 2023

For any merchant selling products or services online, it’s always a good idea to allow customers to make payments on their platform itself—instead of redirecting them to a third-party website or gateway. In this article, we’ll discuss everything you need to know about ensuring AML compliance as a payment facilitator (or PayFac).

Merchant Services 88

Merchant Services Payment Services Payfac compliance 88

User Pilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Personalized experiences are becoming standard in the SaaS world. More users are adopting micro-SaaS products for the specialized value and low cost that they offer.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Subscription Flow

DECEMBER 12, 2023

In this article, we are going to go into details so that the best CRM for B2B SaaS can be found. Dynamics of SaaS Businesses Companies are more conscious when they are looking for CRMs for SaaS companies. Coming towards another very important factor that changes the scenario for SaaS companies is the customer retention rate.

SaaS Payments 59

SaaS Payments Payment Services Scale Payment Solutions 59

User Pilot

APRIL 15, 2024

There are various types of customer pain points, including financial pain points, process pain points, productivity pain points, and support pain points. Ready to track, understand, and address customer pain points for your SaaS? Factors like hidden charges and the lack of flexible payment options further compound the problem.

Communication 105

Communication SaaS Payments Payment Solutions Payment Methods 105

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

Baremetrics

SEPTEMBER 26, 2021

The story of payment processors begins in 1998 when Confinity (later X.com, but you probably know it as PayPal) was released. This early payment processor did very little and wasn’t all that important to global commerce. That history might be interesting to some, but the real questions are: What are payment processors?

Payment Services 97

Payment Services Merchant Services Payment Methods Payment Solutions 97

SaaStr

DECEMBER 1, 2022

Engage teams by enabling them to interact with the project in the way they prefer. Paddle offers SaaS companies a completely different approach to their payments infrastructure. Paddle offers SaaS companies a completely different approach to their payments infrastructure. Tropic is procurement paradise.

Merchant Services 217

Merchant Services Payment Solutions SaaS Payments Payments 217

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap!

Engagement 52

Engagement Payments Payment Services SaaS Payments 52

User Pilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

SaaStock

JANUARY 25, 2019

The Latin American SaaS landscape is hustling and bustling, having seen more IPOs in the last 6 months than the previous 20 years combined. We will gather 300 leading SaaS founders, executives and investors for three days packed with opportunities and rich exchange of knowledge to push the whole ecosystem forward. Founded : 2013.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. Why is preventing churn critical for SaaS?

SaaS Payments 98

SaaS Payments Churn Underperforming Technical Team Payment Methods 98

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? The idea is for trial users to engage and find the product valuable enough to start paying after the trial period. Book a demo to learn more.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

FEBRUARY 29, 2024

Armed with the right product analytics tool, you can analyze how users engage with specific features and functions, unlocking a treasure trove of insights that can transform your product and business. For a better understanding of user behavior, you'll need to observe how user engagement varies for different user segments.

SaaS Payments 110

SaaS Payments Payment Solutions SaaS User Experience 110

User Pilot

JUNE 30, 2023

Content localization is absolutely essential for SaaS companies. It enables them to reach audiences across the globe to drive market expansion and product growth. Our article provides guidance for SaaS teams on how to effectively localize their content. The process includes translation. Let’s get right to it.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

Frontegg

AUGUST 19, 2021

Instant gratification is now a mandatory aspect of SaaS application usage. Users don’t want to write emails or engage with support teams anymore. Companies are shifting towards Product-Led Growth strategies and self-service features are making it all happen. Related: Top 10 PLG Tools for Your SaaS Application.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

Intercom, Inc.

JUNE 22, 2022

For those more complex queries, using Custom Objects and Custom Actions enables support reps to reduce tab-switching when seeking information for their customers. How can Custom Objects and Custom Actions help your business to upgrade its customer service offering? SaaS: a customer’s invoice is now available.

SaaS Payments 218

SaaS Payments Payment Services Payment Features Payments 218

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. And that decision shapes their product and sales processes for the life of their company.

B2C 131

B2C Payments SaaS Payments B2B 131

User Pilot

JANUARY 26, 2023

Implement loyalty programs to encourage referrals and product engagement. Send payment reminders both through email and in-app to prevent involuntary churn. In SaaS, the average score is 41, and anything above 50 is a great indicator of loyalty. In contrast, advocates promote your brand on your behalf through word-of-mouth.

SaaS Payments 98

SaaS Payments Payment Solutions Metrics Payment Methods 98

Baremetrics

SEPTEMBER 10, 2021

A payment ledger is one of the basic tools of bookkeeping. It helps to record payments related to a specific purpose. A ledger allows you to record the item when it is conceived and then update it upon payment, which means you don’t forget about upcoming items or forget to follow through on the payment of previous items.

Payments 92

Payments Payment Services SaaS Payments Payment Methods 92

User Pilot

MARCH 7, 2022

A smooth onboarding process is like the key to a puzzle. It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. A customer’s payment is typically the finish line of a race. What is customer onboarding?

Onboarding 98

Onboarding Engagement Payment Methods SaaS Payments 98

User Pilot

FEBRUARY 28, 2024

helps with high-touch marketing through social media campaigns and gives insights to improve the buying process. GetResponse enables email campaign tracking and simplifies connecting with potential customers. It’s a solution that enables you to analyze a custom funnel and monitor progression. This forms a sales funnel.

Payment Solutions 105

Payment Solutions Data Analysis Software Review SaaS Payments 105

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Reduce churn with proactive customer service. Implement gamification to boost customer engagement. Monitor product engagement to identify at-risk customers.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 104

SaaStock

FEBRUARY 13, 2019

When we announced a few weeks ago that we would be bringing our leading SaaS conference to Asia, and running it in Hong Kong, many locals thanked us for choosing the city. Tienpay enables merchant payments, person-to-person transfers, and vouchers, among other functionalities. . Founders : William Tien. Founded : 2011.

SaaS Payments 225

SaaS Payments Payment Solutions Merchant Services Payment Methods 225

User Pilot

MARCH 7, 2023

Churn happens even to the most successful SaaS companies. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan. Unsatisfactory customer service. Involuntary churn due to failed payments. Terrible primary onboarding.

SaaS Payments 105

SaaS Payments Subscription Payment Features Payment Methods 105

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Split-test your upsell pop-ups to maximize expansion revenue.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 118

Payment Services Payment Methods Merchant Services Payment Features 118